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Scenic Hotel Franz Josef Glacier Hotel
Ranked #9 of 13 Hotels in Franz Josef
Melbourn
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“TIRED”
Reviewed 5 January 2013

Dead insects on window sill, old outdated rooms, bathroom in need of overhaul. The continental breakfast was good however, and the dining room was clean and service good. Overall I would recommend that you look elsewhere if staying in Franz Josef.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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626 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
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English first
Frankfurt, Germany
Level 4 Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 January 2013

We choose the Scenic Hotel because we had previously stayed in a hotel of this chain in another city. The room was clean and comfortable. Staff, however, was not as polite and attentive as expected based on our previous experience with the hotel chain. The hotel is located centrally (right on the main street) so that everything (tour operator offices, shops, restaurants, hot pools) can be reached by foot.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveler1982222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Zealand
1 review
Reviewed 31 December 2012

Very fine hotel with great amenties , spacious, clean comfortable rooms... friendly helpful staff and great food ! Quiet and peaceful , surroundings , lovely scenes of snow-capped mountains, nice hiking pathways and clear sights of the glaciers. Hotel staff and managers were very helpful with our bookings for local tours and attractions. Yummy....Food was fresh, delicious and menu has interesting nice options!
Will definitely return with friends and family for our next stay!

Room Tip: The lovely room was very clean, spacious and had an awesome, fabulous view of snow-capped mountains...
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  • Stayed July 2012, travelled with friends
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    • Location
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Helpful?
Thank Danny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHFJManager, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 6 January 2013
Dear Danny G

Thank you placing comments on Tripadvisor. I am very pleased that you enjoyed the hotel and its beautiful surroundings. I am also glad that my team left a lasting impression.

We look forward to welcoming you back to Scenic Hotel Franz Josef Glacier in the near future.

Kind Regards Maree
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 4 Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 30 December 2012 via mobile

Interesting hotel.

Thy are definitely going for that chalet look and feel but the rooms are tiny lack the spaciousness for the rates they charge.

I was not impressed with cleaning staff that I saw in another room when I asked for a spare towel. I saw the lady wipe the toilet seat then the counter around the sink with the same cloth... Ugg

Immediately out up my do not disturb sign.

Restaurant: looks like lots of staff in training. Both nights we waited 10 minutes before we got coffee.

Pet peeve: I hate plates that are not washed properly. In the restaurant all the plates smelled of eggs and musty.

Parking is scarce.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NimNada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk vulcan
Level 6 Contributor
163 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 29 December 2012

a really nice hotel with friendly staff. the room was large and comfortable but best of all were the beds, with huge duvets it was like sleeping on a cloud - warm snug and comfortable. rest of the hotel was fine - just wish we had longer there to rest - it was just a quick visit.

  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
Thank tcauUkVulcan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHFJManager, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 6 January 2013
tcauUKvulcan

Thank you for sharing your experience at Scenic Hotel on Tripadvisor. I agree the beds are like sleeping on a cloud. Scenic Signature bedding is used throughout the entire hotel, which includes feather mattress toppers and plush duvets.

We look forward to welcoming you back to this side of the world in the future.

Best Wishes Maree
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Jakarta
Level 4 Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 28 December 2012

Good transit Hotel, has big parking space and easy access. In the city center, next to all resto, shopping area.

If you need transit Hotel, this is recommended. Room is quite standard. Nothing special.
Has good view of Glaciers.

Room Tip: Avoid room in front of toilets.
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  • Stayed December 2012, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Adrianto P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHFJManager, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 6 January 2013
Dear Adrianto P

Thank you for placing feedback on Tripadvisor. The hotel is in an ideal location, close to the village. I hope you enjoyed your trip to the beautiful West Coast.

Kind Regards Maree
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 December 2012

We are a family of 3 and paid $240 for a superior room for one night which apparently was refurbished. Turns out all they refurbished was the big flat screen TV and the bedding, the rest of the room was very old school and definitely overpriced. The bathroom is very average for this hotel and the whole setup of room and hotel is simple, boring and cold hence not welcoming at all.

The hotel has a very cold atmosphere to it and most of the staff was arrogant to us.

Only 2 minute walk to the hotpools.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank emitto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHFJManager, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 6 January 2013
Dear emitto

I am disappointed to read your comments as the hotel had a significant upgrade over the last two years. Reviews on Tripadvisor since the multi million dollar refurbishment have been very favourable. The overwhelming majority of feedback has been positive on both the upgrade and the service.

I hope you enjoyed the remainder of your stay in New Zealand.

Kind Regards Maree
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scenic Hotel Franz Josef Glacier Hotel

Property: Scenic Hotel Franz Josef Glacier Hotel
Address: 36 Main Rd | Off State Hwy 6, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Franz Josef
#6 Luxury Hotel in Franz Josef
Price Range (Based on Average Rates): £
Hotel Class:4 star — Scenic Hotel Franz Josef Glacier Hotel 4*
Number of rooms: 130
Official Description (provided by the hotel):
Scenic Hotel Franz Josef Glacier sits at the edge of the Westland World Heritage Park, and is just moments from one of New Zealand’s most spectacular natural attractions, the Franz Josef Glacier. Scenic Hotel Franz Josef Glacier makes the most of its alpine location and offers quality accommodation in two separate hotel ‘wings’. Stay in either the Douglas or Graham wing, and enjoy the beautiful surroundings within Franz Josef village. Our hotel is in a premium location, making it the perfect place to base yourself while exploring the magnificent Westland region.Our professional, friendly staff look forward to welcoming you and helping to make your stay enjoyable and comfortable. Your visit will be made even more memorable by the many natural wonders in the area. Just be sure to bring your camera! ... more   less 
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Also Known As:
Franz Josef Glacier Hotel

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