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Scenic Hotel Franz Josef Glacier Hotel
Ranked #10 of 13 Hotels in Franz Josef
Harrow, United Kingdom
Level Contributor
219 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
“Lucky to be upgraded”
3 of 5 bubbles Reviewed 4 February 2013

The standard rooms are tiny. However after dinner on our first night we, along with other couples in our block, were upgraded to some much bigger rooms because of "sewerage problems". The hotel staff did this efficiently and with good grace so we were happy. The hotel is modern and very well situated in Franz Josef; the breakfasts and dinner were good and we got discounted tickets for the nearby Hot pools from reception. So, all in all a pleasant stay which was greatly enhanced by the "sewerage problems".

Room Tip: Avoid the Standard rooms if possible.
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank davethewasp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHFJManager, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 12 February 2013
Dear davethewasp

Thank you for providing your feedback on TripAdvisor.

I 'm pleased that you enjoyed your stay in our recently refurbished rooms and I'm sure that the Scenic signature bedding afforded you a restful night ' s sleep.

My deepest apologies for any inconvenience that may have been caused with the room move. It is great to hear that my team managed to remedy this unfortunate situation swiftly and with minimal fuss.

Tickets for the Glacier Hot Pools and the West Coast Wildlife Centre are available from Reception and our friendly Front Office Team are able to directly book all of the local activities for our guests.

Looking forward to welcoming you back to Scenic Hotel Franz Josef Glacier when you are next travelling to Franz Josef.

Kind Regards Maree
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604 reviews from our community

Traveller rating
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    111
    43
    16
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
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English first
frodsham
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 31 January 2013

This hotel has the best beds I've ever slept in apart from my own. They just gobble you up. If we had slept in separate beds I doubt we'd have got up they were so cosy. The room was well equipped very clean and tidy. However, its downfall was the rooms location I can't remember the room number but 626 seems familiar it was based to the far right of the hotel as you look at it from the road and is right opposite the pub on the corner. The pub was quite noisy and open until early hours so took quite a while to get to sleep. We ate at the pub across the road and it was quite pleasant. Breakfast in hotel was very good.
Good location for the glaciers. Village is buzzing in the evening.

Room Tip: stay away from the rooms on the right hand side.
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank MazzyFrodsham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHFJManager, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 7 February 2013
Dear MazzyFrodsham

Thank you for placing comments on Tripadvisor. I agree the beds offer a great nights sleep. All beds have our Scenic signature bedding, which includes plush feather mattress toppers and duvets.

I hope you enjoyed your trip to the beautiful West Coast.

Kind Regards Maree
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Salt Point, New York
Level Contributor
209 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed 31 January 2013

A nice hotel centrally located in the small town. A nice breakfast buffet with a good assortment of hot and cold foods. Dinner was good, too. The hotel does not have air conditioning or a fan in the room; it was uncomfortably hot and had to leave the windows open. I'm glad we were up the next day before a tour bus started up outside our window! No free wi-fi.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Leigh T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHFJManager, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 7 February 2013
Dear Leigh T

Thank you for your feedback on Tripadvisor. I have passed your kind comments onto the kitchen brigade in regards to your dining experiences.

The hotel is located in Glacier Country and with the milder year round temperatures, we do not have air conditioning. However, fans are available to our guests.

I hope you enjoyed your travels around New Zealand.

Kind Regards Maree
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Chelmsford, United Kingdom
Level Contributor
363 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 bubbles Reviewed 30 January 2013

Great location and nice rooms, well kitted out. However, there is no air conditioning so the rooms at this time of year are rather hot and stuffy. All the rooms have balconies so at least you can sit out in the cool for a glass of wine.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaulofPleshey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHFJManager, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 1 February 2013
Dear PaulofPleshey

Thank you for sharing your experience on Tripadvisor... We have enjoyed warmer weather in the region throughout January. I hope we have the opportunity to welcome you back again to Franz Josef.

Kind Regards Maree
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Haifa, Israel
Level Contributor
126 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 29 January 2013

This hotel has a great location opposite the West Coast Wildlife Centre and close to the offices of the helicopter companies. Rooms were on the ground and first floor with an attractive bar and restaurant in the central reception building. The only disadvantage was that our room faced the road, which wasn't busy but the bar/restaurant opposite was, and it was rather noisy at bedtime! From every other aspect it was great - the room was spacious and well appointed, though not a single picture on the walls which is unusual .. . There were two double beds and good storage. The bathroom was also a good size with a shower screened off but no bath. Staff were courteous and helpful and we were particularly impressed by the facilities for recycling which included a special unit for separating garbage and recycling materials in our room - first time we've seen that! We'd certainly recommend this hotel.

Room Tip: Request a room that does not face the bar/restaurant across the road!
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  • Stayed January 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeeF62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHFJManager, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 1 February 2013
Dear Lee F

I appreciate that you took the time to place comments on Tripadvisor. The hotel is situated in an ideal location with stunning 360 degree views.

Your comments in regards to the noise from the bar across the road have been addressed and I apologise for any inconvenience.

Thank you for staying at Scenic Hotel Franz Josef Glacier and I am glad my team left a lasting impression.

Kind Regards Maree
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blenheim, Marlborough, New Zealand
Level Contributor
87 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 28 January 2013

Most impressed with this property and sad we only stayed one night..The staff OUTSTANDING and caring and happy.
Nothing was missed, even spare pillows, blankets in plastic.
Most comfy bed, pillow and crisp linen.
Would recommend to anyone.

Room Tip: Ask upon checkin. Happy to accommodate.
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  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeighR625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHFJManager, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 1 February 2013
Dear Leigh R

It is always wonderful to receive such great feedback in regards to my team. We do aim to give each guest a memorable experience whilst staying in this beautiful region.

We hope to welcome you back to Glacier Country in the near future.

Best Wishes Maree
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Bergisch Gladbach, Germany
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 27 January 2013

It was our honeymoon, the staff was very friendly staff... especially at the restaurant ... perfect hotel after a glacier tour!
We loved it and already got some additional tips for the rest of our tour - thanks a lot.

We'll be back again!
Sincerely, Mike and Nicole

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yolande_Reise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHFJManager, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 1 February 2013
Dear Mike & Nicole

Thank you for your comments. I am so glad you enjoyed your honeymoon in Franz Josef and that my team catered to your needs.

We look forward to welcoming you back, perhaps on your Anniversary...

Best Wishes Maree
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Additional Information about Scenic Hotel Franz Josef Glacier Hotel

Property: Scenic Hotel Franz Josef Glacier Hotel
Address: 36 Main Rd | Off State Hwy 6, Franz Josef, Westland National Park (Te Wahipounamu) 7886, New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Franz Josef
#6 Luxury Hotel in Franz Josef
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Scenic Hotel Franz Josef Glacier Hotel 4*
Number of rooms: 177
Official Description (provided by the hotel):
Scenic Hotel Franz Josef Glacier sits at the edge of the Westland World Heritage Park, and is just moments from one of New Zealand’s most spectacular natural attractions, the Franz Josef Glacier. Scenic Hotel Franz Josef Glacier makes the most of its alpine location and offers quality accommodation in two separate hotel ‘wings’. Stay in either the Douglas or Graham wing, and enjoy the beautiful surroundings within Franz Josef village. Our hotel is in a premium location, making it the perfect place to base yourself while exploring the magnificent Westland region.Our professional, friendly staff look forward to welcoming you and helping to make your stay enjoyable and comfortable. Your visit will be made even more memorable by the many natural wonders in the area. Just be sure to bring your camera! ... more   less 
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Also Known As:
Franz Josef Glacier Hotel

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