We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“The no to everything hotel” 1 of 5 bubbles
Review of Scenic Hotel Franz Josef Glacier Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Scenic Hotel Franz Josef Glacier Hotel
Ranked #10 of 14 Hotels in Franz Josef
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The no to everything hotel”
1 of 5 bubbles Reviewed 13 October 2013 via mobile

Rooms were clean and tidy that was it! Very upset after a gruel ing 6 hour drive in the rain that the hotel refused us to enjoy a glass of NZ wine by the foyer fire! Oh yes we could but it would be a $ 20 corkage ?????
As if after spending hundreds of dollars on accom! We were mortified they would not accommodate our wishes! The outside balcony was filthy with bird poo everywhere! And please teach your staff not to call ladies Madam! Wrong on so many levels!

  • Stayed October 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Iriedaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 17 October 2013
Dear Iriedaisy,

I am sorry to hear that your recent stay at the Scenic Hotel Franz Josef Glacier was far from enjoyable for you. Our ultimate aim is to look after each of our guest to the best of our ability and accommodate their wishes wherever we can. Unfortunately, in your individual situation we were not able to live up to our aim and more importantly have not managed to turn the situation around before you left the hotel – leaving you with a negative memory of your stay in Franz Josef Glacier.

I hope we will be able to welcome you back to the hotel at some stage and show you that the majority of our guests do enjoy their time with us and the hospitality we offer.

Thank you for positively commenting on the cleanliness of our guest rooms. Your feedback is much appreciated.

Best regards,

Alexander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

592 reviews from our community

Traveller rating
    193
    232
    108
    43
    16
See reviews for
114
302
32
12
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Perth, Australia
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 6 October 2013

We stayed for one night for do the Franz Josef Glacier. From the word go the service was impeccable. The staff answered all our questions, even those about the tours nearby. The atmosphere here is great also, we had a room facing the mountains which was very pretty, the rooms are a good size and have everything you need. You can walk to town within 5 minutes and there's a good pub, The Landing, nearby that we went to several times. The breakfast at the hotel was a bit average, we decided to order off the menu rather than buffet, it took ages to get our food despite the place being empty and my eggs benedict came with an untoasted, chewy bagel. Not good value for money. We wanted to stay longer, such a peaceful place.

Room Tip: Ask for a room that faces the mountains, you won't be disappointed.
See more room tips
  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tashytiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 9 October 2013
Dear Tashytiger

Thank you for taking the time to review our hotel on TripAdvisor.com AND thank you for commenting so positive on our service and staff. It is great to read that our international guests enjoy the Kiwi hospitality we offer at the Scenic Hotel and in Franz Josef. Please stay in touch and visit us again.

Kind Regards,

Alexander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 13 September 2013 via mobile

The hotel is a nice little place to stay in a small town. The ambience is excellent, the staff are very nice and friendly, always willing to help and cooperate. The food at the hotel is also good. The hotel made my stay in Franj Josef more memorable.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SapBhads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 9 October 2013
Dear SapBhads

It is great to read that we made your stay in Franz Josef more memorable. Your feedback is a great confirmation why the team and I love what we are doing - to look after our valuable guests. I hope we will be able to welcome you back to the hotel very soon.

Sincerely,

Alexander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 13 September 2013

Stayed for one night at this basic hotel. Rooms are of good size and the bathrooms were great too. Rooms with mountain views are fantastic and the breakfast just decent. Absence of safe in rooms is inconvenient.Staff is helpful.

Room Tip: Rooms with mountain views are fantastic
See more room tips
  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank abhsan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 9 October 2013
Dear abhsan1

Thank you for posting your feedback on TripAdvisor.com and allowing other travellers to find out what enjoyable stay you had at the Scenic Hotel and Franz Josef.
I look forward to welcome you and your family back to the hotel in the hopefully not so distance future.

Best regards,

Alexander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gainesville, Florida
Level Contributor
250 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 849 helpful votes
5 of 5 bubbles Reviewed 7 September 2013

This is our second stay at this property and BOTH visits have been very enjoyable. We checked in at 4 and the receptionist sent us right out to see the Glacier while the weather was still good. She was so RIGHT. Get the suite - two very large, extremely clean rooms. We enjoyed the dinner - the server had us wait until a large number of folks had left. We had the restaurant to ourselves. The pumpkin soup was great (again). We left very early to head to a location to see Mt. Tasman and Mt. Cook (we were directed by the receptionist, be sure to get this info because it is so beautiful).

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Patricia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 9 October 2013
Dear Patricia W,

I am pleased to see that you have enjoyed your return visit to the hotel. This past September we were blessed with predominantly beautiful sunny days and it was good to see that you made the most out of it and explored the area at its best.
Please stay in touch and we would love to welcome you back to the hotel some day soon.

Best regards,

Alexander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 26 August 2013

We stayed here 2 nights as we liked it so much! Very quiet area, beautiful rooms, great bathrooms with the best products in! Super comfy beds! Great friendly service @ reception!
Overall an absolute delight!

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Spiritbird116812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
67 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 11 August 2013

This is a very clean, comfortable hotel. The rooms are quite spacious and well appointed with a lovely outlook. The grounds are well maintained We found the receptionist helpful and informative about the local Glaciers and the various ways of accessing the Glaciers.

Room Tip: we had a room facing the reception area, which had a nice outlook.
See more room tips
  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank travelrulesAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Franz Josef hotels
0.2 mi away
Aspen Court Franz Josef
Aspen Court Franz Josef
#1 of 14 in Franz Josef
4.5 of 5 bubbles 1,089 reviews
0.1 mi away
Te Waonui Forest Retreat
Te Waonui Forest Retreat
#3 of 14 in Franz Josef
4.5 of 5 bubbles 644 reviews
0.1 mi away
Rainforest Retreat
Rainforest Retreat
#8 of 14 in Franz Josef
4.0 of 5 bubbles 1,296 reviews
Show Prices
Show Prices
Show Prices
2.2 mi away
Franz Josef Oasis
Franz Josef Oasis
#2 of 14 in Franz Josef
4.5 of 5 bubbles 319 reviews
0.1 mi away
The Terrace Motel
The Terrace Motel
#4 of 14 in Franz Josef
4.5 of 5 bubbles 287 reviews
0.1 mi away
10 Cottages
10 Cottages
#6 of 14 in Franz Josef
4.5 of 5 bubbles 233 reviews
Show Prices
Show Prices
Show Prices

Been to Scenic Hotel Franz Josef Glacier Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Scenic Hotel Franz Josef Glacier Hotel

Property: Scenic Hotel Franz Josef Glacier Hotel
Address: 36 Main Rd | Off State Hwy 6, Franz Josef, Westland National Park (Te Wahipounamu) 7886, New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Franz Josef
#6 Luxury Hotel in Franz Josef
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Scenic Hotel Franz Josef Glacier Hotel 4*
Number of rooms: 177
Official Description (provided by the hotel):
Scenic Hotel Franz Josef Glacier sits at the edge of the Westland World Heritage Park, and is just moments from one of New Zealand’s most spectacular natural attractions, the Franz Josef Glacier. Scenic Hotel Franz Josef Glacier makes the most of its alpine location and offers quality accommodation in two separate hotel ‘wings’. Stay in either the Douglas or Graham wing, and enjoy the beautiful surroundings within Franz Josef village. Our hotel is in a premium location, making it the perfect place to base yourself while exploring the magnificent Westland region.Our professional, friendly staff look forward to welcoming you and helping to make your stay enjoyable and comfortable. Your visit will be made even more memorable by the many natural wonders in the area. Just be sure to bring your camera! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Travel Republic (UK), TravelUp, Odigeo and Hotels.com so you can book your Scenic Hotel Franz Josef Glacier Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Franz Josef Glacier Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing