We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A comfortable place to stay in this small town” 4 of 5 bubbles
Review of Scenic Hotel Franz Josef Glacier Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Scenic Hotel Franz Josef Glacier Hotel
Ranked #9 of 14 Hotels in Franz Josef
CHENNAI,INDIA
Level Contributor
229 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“A comfortable place to stay in this small town”
4 of 5 bubbles Reviewed 25 October 2013

We were in this hotel only for a night but found the town and the hotel so good that we would have loved to stay longer.the staff are very courteous and the breakfast great. I will come back and stay here ,soon.

Room Tip: All blocks are around the reception and restaurant area and equidistant .
See more room tips
  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RAVI K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 26 October 2013
Dear RAVI K,

Thank you for the positive feedback you have shared with us and the TripAdvisor community.
I also would have loved to see you stay longer but hope that there will be a next time in the hopefully not so distant future.

Warm regards,

Alexander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

590 reviews from our community

Traveller rating
    193
    230
    108
    43
    16
See reviews for
113
301
32
12
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Cincinnati
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 18 October 2013

We did not end up staying at the Scenic Hotel at Franz Josef, but I wanted to provide a review because I was impressed with how they treated a situation. I had booked a stay for one night but then there was a major mudslide at Haast Pass (a nearby road) which kept us from being able to get in and out of the Franz Josef area. We had just learned about the mudslide when our flight arrived and were just a few hours outside of the cancellation window. The Scenic Hotel had every right to charge me for the full stay, but they willingly let me cancel due to the circumstances. I was really impressed with this level of customer service and wanted to make others aware of how this hotel seems to operate.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RP728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 21 October 2013
Dear RP728,

I really appreciate that you have taken the time to post your feedback on TripAdvisor.com. Even if you haven’t had the opportunity to stay at the hotel yourself I am pleased to see that we managed to leave a positive impression with you. The situation at the Diana Falls is really unfortunate and we all hope that the area soon will be fully secured so that many other travellers can experience one of the most stunning areas New Zealand has to offer - the beautiful West Coast including the Scenic Hotel Franz Josef Glacier.

With my best regards,

Alexander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai, Tamil Nadu, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 October 2013

We had a wonderful stay in this property. The place is way too beautiful. The rooms are really nice and beds are comfy. We travelled with our family, and the one big problem we faced was good food which was not felt here at all. The staff at the reception was real helpful and a special mention for Alvin because he was a mystery staff. He helped us with our luggage, served us in the restaurant that night and cleaned our room next morning. Where does he actually belong to? Anyways all the staff including him was real smiley and helpful. Got every bit of memory with this hotel. Great place to stay. Really recommended.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ANUSIGIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 17 October 2013
Dear ANUSIGIN

Thank you for your feedback as well as for your personal mention of one of our super-stars, Alvin. I can tell you so much that Alvin is a well-respected and valuable part of our great team here at the Scenic Hotel Franz Josef Glacier. It is staff like him that creates memories for our guests as you noticed yourself. Once again, thank you for letting other travellers know how great your experience was while with us and in Franz Josef.

Yours sincerely, Alexander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 16 October 2013

The hotel is decent. Very close to the restaurants and the companys for franz josef glacier trip.

The staff is courteous. The rooms are clean and amenities are decent.

The spread of breakfast is decent.

  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SmritiBajajGupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 17 October 2013
Dear SmritiBajajGupta

Thank you for your TripAdvisor review, and we look forward to welcoming you back to Franz Josef and the Scenic Hotel in the hopefully not so distance future.

Yours sincerely,

Alexander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 13 October 2013 via mobile

Rooms were clean and tidy that was it! Very upset after a gruel ing 6 hour drive in the rain that the hotel refused us to enjoy a glass of NZ wine by the foyer fire! Oh yes we could but it would be a $ 20 corkage ?????
As if after spending hundreds of dollars on accom! We were mortified they would not accommodate our wishes! The outside balcony was filthy with bird poo everywhere! And please teach your staff not to call ladies Madam! Wrong on so many levels!

  • Stayed October 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Iriedaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 17 October 2013
Dear Iriedaisy,

I am sorry to hear that your recent stay at the Scenic Hotel Franz Josef Glacier was far from enjoyable for you. Our ultimate aim is to look after each of our guest to the best of our ability and accommodate their wishes wherever we can. Unfortunately, in your individual situation we were not able to live up to our aim and more importantly have not managed to turn the situation around before you left the hotel – leaving you with a negative memory of your stay in Franz Josef Glacier.

I hope we will be able to welcome you back to the hotel at some stage and show you that the majority of our guests do enjoy their time with us and the hospitality we offer.

Thank you for positively commenting on the cleanliness of our guest rooms. Your feedback is much appreciated.

Best regards,

Alexander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 6 October 2013

We stayed for one night for do the Franz Josef Glacier. From the word go the service was impeccable. The staff answered all our questions, even those about the tours nearby. The atmosphere here is great also, we had a room facing the mountains which was very pretty, the rooms are a good size and have everything you need. You can walk to town within 5 minutes and there's a good pub, The Landing, nearby that we went to several times. The breakfast at the hotel was a bit average, we decided to order off the menu rather than buffet, it took ages to get our food despite the place being empty and my eggs benedict came with an untoasted, chewy bagel. Not good value for money. We wanted to stay longer, such a peaceful place.

Room Tip: Ask for a room that faces the mountains, you won't be disappointed.
See more room tips
  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tashytiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 9 October 2013
Dear Tashytiger

Thank you for taking the time to review our hotel on TripAdvisor.com AND thank you for commenting so positive on our service and staff. It is great to read that our international guests enjoy the Kiwi hospitality we offer at the Scenic Hotel and in Franz Josef. Please stay in touch and visit us again.

Kind Regards,

Alexander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 13 September 2013 via mobile

The hotel is a nice little place to stay in a small town. The ambience is excellent, the staff are very nice and friendly, always willing to help and cooperate. The food at the hotel is also good. The hotel made my stay in Franj Josef more memorable.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SapBhads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, 9 October 2013
Dear SapBhads

It is great to read that we made your stay in Franz Josef more memorable. Your feedback is a great confirmation why the team and I love what we are doing - to look after our valuable guests. I hope we will be able to welcome you back to the hotel very soon.

Sincerely,

Alexander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Franz Josef hotels
0.2 mi away
Aspen Court Franz Josef
Aspen Court Franz Josef
#1 of 14 in Franz Josef
5.0 of 5 bubbles 1,084 reviews
0.1 mi away
Te Waonui Forest Retreat
Te Waonui Forest Retreat
#3 of 14 in Franz Josef
4.5 of 5 bubbles 643 reviews
0.1 mi away
Rainforest Retreat
Rainforest Retreat
#7 of 14 in Franz Josef
4.0 of 5 bubbles 1,290 reviews
Show Prices
Show Prices
Show Prices
2.2 mi away
Franz Josef Oasis
Franz Josef Oasis
#2 of 14 in Franz Josef
4.5 of 5 bubbles 317 reviews
0.1 mi away
The Terrace Motel
The Terrace Motel
#4 of 14 in Franz Josef
4.5 of 5 bubbles 286 reviews
0.1 mi away
10 Cottages
10 Cottages
#6 of 14 in Franz Josef
4.5 of 5 bubbles 233 reviews
Show Prices
Show Prices
Show Prices

Been to Scenic Hotel Franz Josef Glacier Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Scenic Hotel Franz Josef Glacier Hotel

Property: Scenic Hotel Franz Josef Glacier Hotel
Address: 36 Main Rd | Off State Hwy 6, Franz Josef, Westland National Park (Te Wahipounamu) 7886, New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Franz Josef
#6 Luxury Hotel in Franz Josef
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Scenic Hotel Franz Josef Glacier Hotel 4*
Number of rooms: 177
Official Description (provided by the hotel):
Scenic Hotel Franz Josef Glacier sits at the edge of the Westland World Heritage Park, and is just moments from one of New Zealand’s most spectacular natural attractions, the Franz Josef Glacier. Scenic Hotel Franz Josef Glacier makes the most of its alpine location and offers quality accommodation in two separate hotel ‘wings’. Stay in either the Douglas or Graham wing, and enjoy the beautiful surroundings within Franz Josef village. Our hotel is in a premium location, making it the perfect place to base yourself while exploring the magnificent Westland region.Our professional, friendly staff look forward to welcoming you and helping to make your stay enjoyable and comfortable. Your visit will be made even more memorable by the many natural wonders in the area. Just be sure to bring your camera! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travel Republic (UK), Hotels.com, Odigeo and Agoda so you can book your Scenic Hotel Franz Josef Glacier Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Franz Josef Glacier Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing