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Scenic Hotel Franz Josef Glacier Hotel
Ranked #9 of 13 Hotels in Franz Josef
Reviewed 18 January 2014

Wonderfull, very helpfull staff, lovely location, great beauty products in your room
Delicious food, and the best bed I have ever kept in
Can reccomend the helicopter flight
Struggling to find enough characters as taking me too long sorry

Room Tip: Ground floor means its hot, as you can't slep with the patio door open, and no window to open
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  • Stayed: January 2014, travelled solo
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1  Thank jan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this reviewResponded 20 January 2014

Dear jan s,

Thank you very much for sending us your fantastic feedback.
I am really pleased to see that you have enjoyed our wonderful hotel, the helpfulness of our staff, our location and all the many little things that make Scenic Hotels so special.

I am looking forward to your next stay at the Scenic Hotel Franz Josef Glacier and the beautiful and exciting Glacier Country.

Yours sincerely,

Alexander

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469 - 475 of 647 reviews

Reviewed 15 January 2014

The hotel is good, in a good location and modern rooms. I booked a suite but I hadnt views (only to the entrance of reception, so nothing "scenic" at all). The staff was very nice (except one lady in reception and the room was not clean until the afternoon...)

  • Stayed: January 2014, travelled with friends
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Thank luiso89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this reviewResponded 16 January 2014

Dear luiso89,

Thank you for your review of the hotel. I am sorry to read that your expectation and interpretation of ‘scenic views’ was not meet when you stayed with us. The lead photo on our TripAdvisor page shows exactly the view from your suit and I disagree with the statement that it is not “scenic” at all. It certainly offers one of the best views in town from any hotel or motel room. Again, I am sorry that we have not met your high expectation in this regard.

Thank you for positive mentioning the friendliness of our staff. Something we are really proud of as we know that positive guest interaction is the ultimate key to guest enjoyment. Nevertheless, I will remind my team, as I understand that one team member was perceived as not being nice what comes as a surprise to me. Rooms that stay with us for more than one night get generally cleaned in the afternoon. This is the norm in most hotels in New Zealand and not only at the Scenic Hotel. However, guests that wish to have the room serviced at a certain time of the day can call our reception team and it can swiftly get arranged.

Thank you for staying at the Scenic Hotel Franz Josef Glacier and I wish you safe travels.

Yours sincerely,

Alexander

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Reviewed 10 January 2014

They make a huge effort to be sustainable, staff is exceptionally friendly, room in perfect condition, lounge by the open fire very cozy. Location is perfect: super central, easy to find on main road, but quiet! Very generous Wifi. Not all rooms have a view, though!

Room Tip: When booking, ask about view. Ground floor in back building facing main road was pretty dark.
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  • Stayed: December 2013, travelled with family
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Thank Florence L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this reviewResponded 10 January 2014

Dear Florence L,

Thank you for your review of the hotel. It was great to have you staying at the Scenic Hotel Franz Josef Glacier and I trust that you have enjoyed your remaining time in New Zealand as much as you did in our beautiful Glacier Country – one of the TOP 10 travel destinations in the Lonely Planet Travel Book 2014.

We look forward to have you staying with us again in the hopefully not so far future.

Best regards,

Alexander

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Reviewed 9 January 2014

Pre-booked 2 rooms from the UK. Our initial impression on arriving at the hotel was good. The receptionist was lovely, cheerful and very helpful. Sadly our rooms in the Graham Wing did not live up to our initial impressions. Despite having recently had a soft refurbishment the rooms are dated and slightly grubby. There is no noise insulation at all so we were disturbed by noise from adjacent rooms and the corridor. We were woken up early by the coach outside our room starting up and running its engine an hour before it eventually left the hotel. The bathrooms are awful and would probably be more at home in a caravan. We would have moved rooms and paid for an upgrade to the Douglas Wing but there was no availability. Having already paid for the rooms in advance we were reluctant to move on especially as it was the holiday season we thought it was unlikely we would get availability elsewhere. On the plus side the breakfast was good. Would not want to return.

Room Tip: Book rooms in Douglas Wing
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  • Stayed: December 2013, travelled with family
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Thank 925KitC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this reviewResponded 10 January 2014

Dear 925KitC,

Thank you for taking the time to send us your feedback. I am sorry to hear that the room you stayed in has not meet your expectations and that we were unable to resolve the situation with moving you to a superior room. I understand that rooms in our Graham wing (standard category) offer less space than rooms in our Douglas wing (superior category). However, all rooms have been refurbished only 18 months ago and offer the same level of service to our guests. I would certainly not describe them as ‘dated and slightly grubby’.
This time of the year it is really busy around town with lots of tourists like yourself visiting Franz Josef Glacier. The only negative about having so many visitors in town is that the noise level has gone up. Unfortunately, sometimes this can have a negative influence on what was meant to be relaxing stay.
I do apologise for the inconvenience this has caused to you and can guarantee you that we do what we can to keep the external noise to a minimum for our guests.

Thank you for positively mentioning the great guest service you have received from our team and that you have enjoyed our breakfast offering.

We hope we will be able to welcome you back to the hotel in the future.

Yours sincerely,

Alexander

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Reviewed 8 January 2014

We spotted the Scenic first when we arrived in Franz Josef and decided to stay there for two nights. The room was lovely, the staff were very helpful, especially Rosie at the reception desk. She was great. We would highly recommend this hotel. They even sorted out a helicopter ride for us over the glaciers and Mt Cook. Go there - you will not be disappointed.

  • Stayed: January 2014, travelled with family
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Thank PatDan82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this reviewResponded 9 January 2014

Dear PatDan82,

Thank you for staying at the Scenic Hotel Franz Josef Glacier and for posting your review on TripAdvsior.com. I have already shared your feedback with Rosie at reception.
If you ever decide to visit the Glacier Country again we would love to have you staying with us for a second time.

Best regards,

Alexander

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Reviewed 7 January 2014

This is definitely the best place to stay while you are at Franz Josef. Very friendly and warm staff. Best view. Good place for vegetarians. The hot pools are just adjacent making it very convenient...

Room Tip: You need to check on the room as per your requirements. Choose a better room for a better view or be...
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  • Stayed: December 2013, travelled as a couple
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Thank PriyahGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this reviewResponded 9 January 2014

Dear PriyahGG,

Thank you for your kind feedback. It is always good to receive recognition for all the hard work we put in to look after our valuable guests.

Please consider to post a review of your experience in our Glasshouse Restaurant at its own TripAdvisor page.

Best regards,

Alexander

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Reviewed 4 January 2014

I arrived in Franz Josef at 5 o'clock at night without booking a hotel, hoping to find a good and reasonable hotel, but I instead found that the scenic hotel had the last room available in the whole town, where the price of the room was at least double the money I thought. The room was small but clean. The bathroom was a little bit old and the mattress where i was sleeping was bent diagonally and i fell of my bed a couple of times. For a Scenic hotel i found it uncomfortable and not at its standards. I would not comeback in the future.

  • Stayed: December 2013, travelled with family
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2  Thank Masi2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this reviewResponded 9 January 2014

Dear Masi2014,

Thank you for posting a review on TripAdvisor.com.
I am pleased to see that we were able to accommodate you at our hotel in December.
As you say the demand for spending a night in Franz Josef Glacier or the Glacier Country is really high. Lots of accommodation providers are fully booked well in advance and it can be quite difficult to find last minute accommodation on the day. I am therefore especially happy that we were able to accommodate you, even if the size of the room was maybe not meeting your expectations this time.

We would love to welcome you back to the Scenic Hotel Franz Josef Glacier in the future.

Yours sincerely,

Alexander

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Additional Information about Scenic Hotel Franz Josef Glacier Hotel

Address: 36 Main Rd | Off State Hwy 6, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Franz Josef
#6 Luxury Hotel in Franz Josef
Price Range: £95 - £262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Scenic Hotel Franz Josef Glacier Hotel 4*
Number of rooms: 130
Official Description (provided by the hotel):
Scenic Hotel Franz Josef Glacier sits at the edge of the Westland World Heritage Park, and is just moments from one of New Zealand’s most spectacular natural attractions, the Franz Josef Glacier. Scenic Hotel Franz Josef Glacier makes the most of its alpine location and offers quality accommodation in two separate hotel ‘wings’. Stay in either the Douglas or Graham wing, and enjoy the beautiful surroundings within Franz Josef village. Our hotel is in a premium location, making it the perfect place to base yourself while exploring the magnificent Westland region.Our professional, friendly staff look forward to welcoming you and helping to make your stay enjoyable and comfortable. Your visit will be made even more memorable by the many natural wonders in the area. Just be sure to bring your camera! ... more   less 
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Also Known As:
Franz Josef Glacier Hotel

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