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“Lovely location and very helpful manager”

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Glenfern Villas Franz Josef
Certificate of Excellence
Melbourne
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely location and very helpful manager”
Reviewed 24 September 2013

We spent three nights in a lovely one bedroom villa. The manager (forgotten his name but he was from Argentina) was so friendly and obliging. If it weren't for him we would not have known about road closures on the way to wanaka. The accomodation was convenient, clean and comfy! Would recommend:)

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MelbKennedy2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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518 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (82)
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English first
Auckland Region, New Zealand
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 September 2013

S.H 6 was blocked in Hasst for nearly 2 weeks so we couldn't find our way from Wanaka to Franz Josef. We tried to cancel our bookings with Glenfern and the owner just said to us that we should fly from Wanaka to his place otherwise there will be no refund if we can't arrive on time. This is an absolutely ridiculous recommendation as who is going to pay the air fares of 12 people and how to fly our minibus to there? Finally the owner insisted he wanted to charge us full price of over NZD1,000, he smiling and said "your insurance will cover it". This greedy owner want to blame all the inconvenience caused by the mother natural to visitors ( 2 visitors are missing from this Hasst landslide ), all he cares is money, money and money. There is no positive suggestion and dead-end communication ( just charge from your credit card, easy earning! ), definitely not a honest kiwi style ( well, by phone the owner sounds not like a kiwi anyway ) and shame there is such a disgusting business existing in this country.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank Anthonyko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franzvillas, Manager at Glenfern Villas Franz Josef, responded to this review, 25 September 2013
We are disappointed that you are not happy with the process that we follow on the unlikely event of a road closure. This is a follows:

- Check if our affected guests have travel insurance for their disrupted travel.
- Explore alternative travel options in order to see if it is still possible to enjoy this fantastic part of New Zealand.
- Ensure that the road will not be open closer to the time of the expected travel.
- Get confirmation in writing from the guest cannot honour the booking to road closure and no insurance.
- Work through refund options with our guests.

At no time were you dealing with the owners directly however we stand by our staff and their proven excellence in the customer service they provide.

The above process was followed however as all of the above was not established, a charge was made.

We will contact you directly to discuss your concerns and a refund if appropriate. This is not an appropriate forum to discuss your agreed group booking conditions.

We hope your party enjoys the rest of your stay in our wonderful country.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
686 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 892 helpful votes
Reviewed 19 August 2013 via mobile

Myself and a friend stayed a one-bedroomed villa (No.7) for two nights.

Pros:
-Great setting with rainforest vegetation and surrounding mountains.
-Parking space for one vehicle.
-The villa contained an open-plan lounge/dining/kitchenette area, en suite bathroom with shower and bedroom (twin-beds).
-Lounge contained Panasonic heater with remote control, 2x 2-seater sofas, low table, Sony widescreen TV with DVD player.
-Dining area contained a table & 4 chairs and a suitcase stand.
-Kitchenette area contained a sink, microwave, fridge/freezer, cooker, kettle with tea/coffee making facilities, utensils.
-En suite bathroom contained sink, toilet, walk-in shower, hair dryer, lotions
-Bedroom contains twin beds, suitcase stand, small cupboard containing iron/ironing board.
-Outdoor decking with two chairs & table
-Free WiFi - see Reception for username/password. Signal strength strong enough for a Skype voice call.
-DVDs (free to borrow) and book swap in Reception.
-Snacks and breakfast (all chargeable) available from Reception.

Cons:
-Arrived before 8pm to be told by the Receptionist (Erica) that her office was about to close. We'd arrived in Franz Josef in the dark after a long and tiring 7 hour drive from Queenstown, so we didn't really want to be harangued for arriving near closing time.
-Bedroom too small in proportion to the rest of the villa.
-Heater (Panasonic) too small to properly heat the open-plan lounge/dining/kitchenette area.
-The electric blankets were essential in the bedroom, due to the overnight cold.
-Noise from passing traffic at night and constant flow of traffic during the daytime.
-Checkout time 10am. We received a phone call at 10:15am from Reception woman we'd met on arrival, asking us to vacate the room as they needed to clean for the next guests in the evening. Clearly there is no leeway on the checkout time, which we'd not experienced previously in NZ.

Notes:
-It's a 5 minute drive, via a single-track bridge, to Franz Josef township. I wouldn't recommend walking as there's no footpath or street-lighting until you reach the township.
-It's a 10 minute drive from Franz Josef to the Franz Josef Glacier car park.
-It's a 45 minute (23km) drive from Franz Josef to the Fox Glacier car park.
-If you walk to a glacier take a breathable rain jacket, quick drying trousers, hat & gloves, socks & sturdy boots, food & drink, sunglasses, sunscreen. Follow the way markers and stay behind the barriers.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jonotennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
87 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 11 August 2013 via mobile

Had a 1 night stay and was very pleased with the standard of this accommodation. Staff were friendly and informative, apartment was spacious and comfortable. It was a perfect spot for us to stop to be able to head off and see the frank Josef glacier, spend the night and head off the next morning. It's right on the freeway so you could hear the cars in the lounge up I didn't notice it when I was trying to sleep. It was very good for the price we paid.

Stayed August 2013, travelled with friends
Helpful?
Thank Jadebianca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton, Massachusetts
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 July 2013

Stayed here with two couples during our March tour of the South Island. Although our hike on the glacier was rained out, we were pleased to be staying in such comfortable and spacious surroundings. The self-contained units were also a fabulous change from all of the Bed and Breakfasts we had been staying in. We enjoyed the opportunity to prepare our own dinner and keep it simple with coffee and a light breakfast in the morning. We were also happy to raid Glenfern's DVD supply and have a relaxing night in. The Villas are a little removed from town, but it was nice to be in a quiet area, and it didn't take but a few minutes to find our way back in to Franz Josef village in the morning. I would certainly recommend for people to stay here, maybe even for a longer stretch. Clean, well maintained, and very comfortable.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Avermonty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2013

My husband and I spent 2 nights here (July 2013) with our adult son whilst attending a wedding at Fox Glacier. We did an extensive road trip of the South Island recently and this motel was significantly better than others we stayed at with similar Qual mark ratings and prices. We had a unit with 2 bedrooms both with queen beds. The rooms were spacious, warm and clean with comfortable beds and lovely linens. The bathroom was modern and stylish with nice bath linen and toiletries. The lounge had comfortable seating and the kitchen is the best I've seen in a South Island motel. The split level accommodation affords privacy if you are travelling with, say, another couple or just want some space between you and the kids. Free WiFi and friendly and welcoming hosts. We hope to stay there again and consider it to be great value for money.

Stayed July 2013, travelled with family
Helpful?
Thank CindersNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level 4 Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 July 2013

What a good place to stay as a family with two kids. The very cosy and well maintained bungalows feature enough space for a family of four. Well equipped kitchen. Great location for venturing into Franz Josef' s and Fox's main attractions. The only thing we did not like: Their arcane internet access. Here they should and could do better.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Peter Henri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Glenfern Villas Franz Josef

Property: Glenfern Villas Franz Josef
Address: State Highway 6, Franz Josef, Westland National Park (Te Wahipounamu) 7952, New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Wheelchair access
Hotel Style:
Ranked #1 of 12 Speciality Lodging in Franz Josef
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Glenfern Villas Franz Josef 4.5*
Number of rooms: 18
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Also Known As:
Glenfern Villas Franz Josef Hotel Franz Josef
Glenfern Hotel Franz Josef
Glenfern Franz Josef

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