We were booked to stay 1 night on 21 September and were driving up from Queenstown en route to Greymouth and the Transalpine train. On arrival in Queenstown a few days before our scheduled stay we were informed that the road to Fox Glacier was closed (and had been closed for some days) at the Haast Pass due to an avalanche in which 2 people were killed. On the morning of the 21st our hotel in Queenstown checked the status of the road for us and we were informed that it was still closed.
I rang Glen Fern villas to tell them that we could not get there because of the road closure and was greeted by a rude and argumentative response where the man who answered the phone said the road was open and that we must try to drive through and that he would not accept a cancellation of the booking in the circumstances. Later that day I checked with a tourist information office and was informed that the road was still closed.
To date no refund or offer of compensation has been offered by Glen Fern villas or the agency ANZCRO who made the booking in Australia.More
- Free Wifi
- Free Parking