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“SCENIC RESTAURANT? SEEN IT, USED IT BUT NOT AGAIN.”

The Glasshouse Restaurant
Ranked #9 of 21 Restaurants in Franz Josef
Price range: US$6 - US$28
Description: With stunning glacier views the Glasshouse Restaurant provides casual ala carte dining designed for families and leisure guests. Open for buffet ora la carte breakfast from 6.30am to 10.00am as well as a la carte dinner(plus salad bar) from 5.00pm to 9.30pm, daily.
Restaurant details
Description: With stunning glacier views the Glasshouse Restaurant provides casual ala carte dining designed for families and leisure guests. Open for buffet ora la carte breakfast from 6.30am to 10.00am as well as a la carte dinner(plus salad bar) from 5.00pm to 9.30pm, daily.
Reviewed 8 March 2014

We were non-resident and simply used the restaurant for an evening meal: disappointing. We had to send both dishes back: the stake was grossly underdone and, on th eother dish, the vegetables were cold. There may have been a large coach party to serve, but that is no excuse. There are two dining areas: one which appeared nicer was unavailable. We were put in an upper room distant from the unavailable one: it had an alpine timber decor. Not sure that it was terribly appelaing and the ventilation seemed non-existant. So, all things considered, a bad choice on our part.

    • Value
    • Service
Thank Martin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at The Glasshouse Restaurant, responded to this reviewResponded 12 March 2014

Dear RhinoLondon_England,

Thank you for taking the time to send us your feedback.
I am disappointed to read that your experience at our Glasshouse Restaurant was not enjoyable. Serving you undercooked steaks and cold vegetables is certainly not what we would like our guests to experience. I do apologies for the let down in service and trust that a return visit to the Glasshouse Restaurant would provide you with a more favourable experience.

Best regards,

Alexander

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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25 - 29 of 34 reviews

Reviewed 27 February 2014

Just had snacks and beers(Tui's) but the menu looked wonderful . We just needed a rest after tramping around the lake in the mist and some sun.

Thank Bonken99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at The Glasshouse Restaurant, responded to this reviewResponded 1 March 2014

Dear MALEGARDNER,

Thank you. I appreciate that you have taken the time to send us your feedback.
I understand that this time you only visited us for a snack and beer but hope that you return to the Glasshouse Restaurant again to put our great menu to test.

Once again, thank you!

Best regards,

Alexander

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014 via mobile

We order the steak and goat curry
As main, each meal were cooked to perfection, a credit to they head chef for great work. Our service staff was Alwyn, he perform such a discreet but efficient service. Comparable to an European Michelin star. Entrees, deserts, and salad bar were really delicious.

1  Thank Charles N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at The Glasshouse Restaurant, responded to this reviewResponded 14 February 2014

Dear Charles N,

Thank you very much for rating our Glasshouse Restaurant so highly and amongst top European Restaurants. Your feedback means a lot to us and it is a great reward for all the hard work our kitchen and service team is putting in on a daily basis to look after our valuable guests.

All the very best to you and please stay in touch.

Yours sincerely,

Alexander

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2014

We are traveling around New Zealand's South Island with our three kids (6 to 10) and our hotel recommended their sister hotel's restaurant for dinner. Given the caliber of our hotel, we figured we couldn't go wrong following their recommendation.

The restaurant is on the second floor, just off the reception area and is clean and bright. The back half of the restaurant has a good view of the mountains and was basic, no frills.

The restaurant was not busy and we were seated right away. The staff was very friendly and attentive, checking on us periodically through out the meal. The menu had a range of interesting looking options, including a couple vegetarian items.

There was a children's menu that feature a few standard selections. Our kids went with the chicken strips and fries and various fruit juices. My wife had the salad bar and I had the vegetarian mushroom pasta dish and a cider beer. The chicken appeared to be the pressed kind versus chicken breast and the fries were ok, though they tasted a bit like the oil the chicken was fried in, and our kids didn't eat most of their meal as a result. The salad bar was your basic salad bar. The pasta was ok, but didn't didn't have as much flavor as I had hoped, similar to the garlic bread we had as a starter, which lacked garlic.

Overall, the meal didn't rise to the occasion, especially given it was recommended.

Thank Loveforfood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at The Glasshouse Restaurant, responded to this reviewResponded 10 January 2014

Dear Loveforfood,

Thank you for sending us your detailed review of our restaurant. Feedback like yours assist us in our aim to continuously reviewing and raising the level of service and food offered in our hotel.
I have already discussed your comments with our Head Chef and am pleased to advise that we have taken the necessary steps to uplift the presentation of our salad bar. We will further review the dishes featured on our kids menu and revise quality issues were needed. Just for your information, the chicken stripes your children have enjoyed are a quality product from one of New Zealand’s main food suppliers.

Once again, thank you for your feedback and we look forward to welcome you back to the restaurant in the hopefully not so distant future.

Yours sincerely,

Alexander

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Reviewed 27 December 2013

Great food, great company,great atmosphere,friendly efficient staff what more could anyone want .

80 is more than 50

Thank Roy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, General Manager at The Glasshouse Restaurant, responded to this reviewResponded 28 December 2013

Dear Roy B,

Thank you for posting such fantastic feedback about your recent experience in our Restaurant on TripAdvisor.com. I am really pleased to read that you have enjoyed your meal, the service and general atmoshpere. It was great to have you with us!

Please stay in touch and visit us again when you are next in New Zealand.

Yours sincerely,

Alexander

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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