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“West coast: beautiful area but difficult to travel. If you need to make reservation, be careful with this motel!!” 1 of 5 bubbles
Review of Aspen Court Franz Josef

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Aspen Court Franz Josef
Ranked #1 of 14 Hotels in Franz Josef
Madrid, Spain
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“West coast: beautiful area but difficult to travel. If you need to make reservation, be careful with this motel!!”
1 of 5 bubbles Reviewed 21 April 2014

West coast is a very beautiful area but petrol stations can be more than 100km away one from each other, there is not mobile phone coverage and road has many one lane bridges, some of them weak. So and if weather is not good, your accuracy in predicting when you'll arrive will be poor and if you are not right and you make reservation in this motel you can have a bad experience. There is no room for flexibility nor kindness.
I'll tell you our experience:
17th April we went from Queenstown to this motel and we had made reservation for an helycopter trip on 18th morning, 380km.
There was an strong wind and after a loong drive, when we were just 40km away from Franz Joseph we were stopped since one bridge was moving like a piece of paper.
We could not phone and we were a kind of short of petrol but the road would be closed all night.
It was 6pm.There was not electricity in the area and we had no food. We had to go back and finally 50km way back we found a motel with very nice people that allowed us to stay.
We phoned the Aspen Court Motel at 7pm. They thanked us for phoning but they said they would charge us. When I asked for empathy and some reduction in the charge, they told me that if they would be able to sell the room, they would not charge me, And when I said it would not be easy, they replied that it could be still easily possible since road was closed and they were the only motel with electricity.
He also said he was not able to cancel the helycopter but the wind could stop. We agreed to talk the following morning at 7am.
Morning 18th it was still windy but not so much. There was no phone line and we could not know whether the road was open or not.
Nevertheless, we left, committed to our word. At the bridge, we were told that the "bridge had been damaged, we could pass just one by one car" and they did not know whether it would still be open in 2-3 hours...We still passed. We arrived at Fox glacier at a petrol station but we could just pay by cash since there was not line and no credit cards were accepted...
Finally, we arrived at the Aspen Court. They told me the hely trip was not possible due to the wind. When I asked whether they had been able to sell the room they told me yes, so I asked"Wow thanks! So, there will not be no charge?" and they confirmed "No! You finally showed up!"
Then we left because we were afraid that the bridge may be closed again and we had reservation in Queenstown that evening.
2 days and 2 nights after that, I receive an email saying that they are charging us 254$ since we did not stay. Nothing else about that they had sold the room...
When confused, I asked what about all the conversation, they said that they did not sell it and that they were upset "since they thought that we were staying for the following night and instead we drove off"...
i was shocked... we were not able to stay longer, we needed to go back, we had another reservation...I do not understand...but after all, they charge the whole room, 254$...
Well, I paid with visa credit card and my friends are telling me to refuse to pay...but I cannot behave that way in spite of feeling abused and frustrated...but at least I'll be happy to give you my piece of advice:
West Coast is very nice area but if going north, FILL YOUR PETROL TANK at HAAST, get some FOOD and CASH just in case and BOOK BETTER YOUR STAY IN OTHER MOTEL with people more empathetic, that do not change their word. It should be easy since our experience with other 5 hotels in NZ this week has been fantastic!!

  • Stayed April 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank silviabcn11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue H, Manager at Aspen Court Franz Josef, responded to this review, 25 April 2014
Hi Silvia

My apologies again for the confusion over your booking and subsequent no show. You failed to arrive for your room , due to bad weather I know , but our policy is to process payments for people not showing up for there bookings. You were not the only travellers to be court out by weather and road closures over the Easter break . I guess this is what we buy travel insurance for isn't it . Please let us know if you need a letter regarding the road closures to help with your insurance claim.
The misunderstanding in the office the following morning is regrettable as we didn't quite understand what you were meaning as we had already stated our position to you.

Thank you for sending us an email telling us that you are a Senior Critic for trip advisor and once again my apologies if you feel frustrated ,this was never our intention .
If you are ever back our way we would hope we could accommodate you as our guests and show you Aspen Court Franz Josefs great hospitality.
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1,084 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Christchurch, Canterbury, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

I highly recommend this place! This motel has private parking at the back. Room was very spacey with comfortable beds, comes with fully equipped kitchenette and most importantly very clean and well maintained! Was welcomed by a warming reception from the host after going through all that wreckage on the way from hokitika to franz josef! There are hot pools just opposite the motel but since there was a power cut from the storm so that wasn't open. Yes forgot to mention the motel has a generator a massive advantage!

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Justine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue H, Manager at Aspen Court Franz Josef, responded to this review, 25 April 2014
Thank you for you review Justine L . We pride ourselves on the cleanliness of the units, and I'll pass your remarks on to the cleaning staff. It's always nice to have good sized rooms, and the king beds are super comfortable. I have one too!
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Christchurch, New Zealand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 April 2014

This motel, is very new, was so fresh, clean, beautifully appointed and roomy, with very comfortable lovely bedding, lovely bathroom (with spa), well appointed kitchen - great heating and lovely décor. We were forced to stay another night in Franz Joseph due to road closure caused by horrific weather conditions in the area that day and chose to try another motel (from the previous night) - the bonus being that we were not disadvantaged when the power supply to the town was cut off due to downed power lines - they have a generator!!! Also, the following day they kept our room until midday, just in case we could not make it out of town again (thankfully we made it home that day). Our hosts Sue & Pete kept us informed of available amenities in the town (those that had generators and open for business). We were very impressed.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jaybee47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue H, Manager at Aspen Court Franz Josef, responded to this review, 25 April 2014
Thanks Jaybee17, being a new motel, we thought it prudent to put in a generator, and it has already paid off! We're happy to hear that you had a wonderful stay, even in the terrible weather we had.
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Marlborough, United Kingdom
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

We only stayed overnight but this is such a great place to stay. Very clean a nice quite location but close to town. The perfect place to wind down after a long drive. Comfortable beds and comfortable accommodation. You cant go wrong staying here

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dunc62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue H, Manager at Aspen Court Franz Josef, responded to this review, 25 April 2014
Thanks dunc54 for the review. Glad that you could wind down here, wish you could have stayed another day.
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Wellington, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 April 2014 via mobile

What a thrill! We lucked in by renting a suite in the corner of the complex by phone as we headed into the Haast Pass. Stunning decor - the mural of the rainforest in the living room is a master stroke and the chartreuse tones in the bedrooms just so perfect. Crisp sheets and super comfortable beds. Wonderful bathroom and a great, well appointed kitchen. The fresh ponga fronds in the bathroom are a divine little touch with the beautiful rainforest just outside the huge windows. Can't recommend this place more highly! Keep up the good work!

Stayed April 2014
Helpful?
Thank rockkote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue H, Manager at Aspen Court Franz Josef, responded to this review, 25 April 2014
The rainforest wall paper is great isn't it, and so fitting for the area. Thanks rockkote for the glowing review.
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Schellenberg, Liechtenstein
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

After a long journey it was such a surprise to find such a clean and well equipped motel. Very friendly staff. Sorry for the bad rating according the kids activities. However we were not looking for this service. However compared with Palm Resort in Rotorua it is just average.

Room Tip: If you get the chance to choose. Take the higher room numbers. On one hand unfortunately you do not...
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue H, Manager at Aspen Court Franz Josef, responded to this review, 24 April 2014
Thanks Christine V for your review. Unfortunately not all of our guests can have their own cars parked outside their units. But still lots of parking available. We pride ourselves on being one of the best motels in NZ, and it's great to hear your thoughts on it as well.
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Sydney, Australia
Level Contributor
93 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 2 April 2014

We booked on line the day before our arrival with absolutely no problems whatsoever. Stayed only 1 night and the room was very quiet and very clean with very comfortable bed. The water pressure was great which is always a plus. The owners were very pleasant and helpful and is very close to town (within walking distance to restaurants etc.) Would definitely recommend this motel to anyone staying at Franz Josef.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dianne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue H, Manager at Aspen Court Franz Josef, responded to this review, 5 April 2014
Thank you Dianne B for the excellent review. I hope the rest of your time in NZ is as good.
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Additional Information about Aspen Court Franz Josef

Property: Aspen Court Franz Josef
Address: 76 Cron Street, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Franz Josef
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Aspen Court Franz Josef 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
New contemporary motel complex situated within the centre of Franz Josef Village. Affordable spacious, warm and modern accommodation in the heart of Franz Josef Village. Qualmark rated four star plus ... more   less 
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