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“Great service”

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Macon Marriott City Center
Ranked #29 of 67 Hotels in Macon
Level 5 Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great service”
Reviewed 11 June 2014

I travel a good deal for work and this hotel has by far the friendliest and most helpful staff. They stepped up, when appropriate, and provided guidance and assistance. The bellman saw that I was looking at a directory. He located my conference room location and walked me to the room.

Wait staff and room service staff were also very friendly. Kudos to the Macon Marriott!

  • Stayed June 2014, travelled on business
    • Value
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Helpful?
Thank kykgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Macon Marriott City Center, responded to this review, 12 June 2014
Thank you so much for taking time to review us. We are thrilled you enjoyed our hotel and look forward to serving you next time!
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433 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Cumming, Georgia, USA
Level 6 Contributor
172 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 7 June 2014

We recently stayed at the hotel for a convention being held in the adjacent convention center. Every staff member we encountered greeted us with a smile and asked if we needed anything. Clean room and comfortable beds made for a great stay. It is quite a walk through an air-conditioned hall to the convention center so we counted that as our exercise for the day.

  • Stayed June 2014, travelled on business
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Helpful?
Thank MARY W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Macon Marriott City Center, responded to this review, 12 June 2014
Thank you for your kind comments. We are extremely proud of our friendly staff and take great pride in serving friendly individuals such as you! We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level 4 Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 May 2014

Door Man Robert was on top of his game. He was always pleasant, friendly and helpful. Room was well maintained and comfortable. Elevators were fast, used the confernce room and when we were on break there were plenty of women bathroom stalls (located behind the elevator, felt like I had the inside scoop knowing where these bathrooms were) so we didn't have to stand in line. Breakfast wasn't as well as I would have expected however the wait staff took care of "fixing it" for me without any fuss. More than accomodating. Anywhere I went the hotel staff ALWAYS offered a hand, or said hello. Great place to stay. Only negative is that in May there were local graduations and the parking lot traffic was terrible if you tried to leave when the graduation was over. WHEW!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LisaPFLNP46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Macon Marriott City Center, responded to this review, 2 June 2014
Thank you for your kind review. We are so happy you enjoyed our hotel and our wonderful staff! We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level 6 Contributor
363 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 24 May 2014

We were greated by a very friendly and helpful staff at the front desk. our room was good size and clean. the pool was inside and perfect for us.
we had salads in the restaurant for dinner and they were very good.
we also had the breakfast buffet and it was very good for the price with omlets to order.
very, very nice hotel, thank you macon city marriott. you and your staff are outstanding.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank TexasTravler45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Macon Marriott City Center, responded to this review, 25 May 2014
Thank you for your kind review. We are really proud of our excellent staff and service. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leitchfield, Kentucky
Level 6 Contributor
132 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 23 May 2014

Located just east of downtown off I-16; convenient for our trip from Kentucky to Florida. Room rate of $84 + tax was comparable to other convention accommodations. Booked a King but only 2 queens available. Room was very clean and quiet. Since we were traveling, did not use onsite food services - Krispy Kreme is just a few blocks away! Would definitely stay there again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Red4life270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Macon Marriott City Center, responded to this review, 25 May 2014
We are happy you enjoyed your stay and look forward to serving you next time. Thanks for the review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 May 2014

Their customer service and conference hospitality work are far below standard. The hotel provided no signage to direct attendees to conference meeting rooms in the cavernous city center buildings, the signs on the meeting rooms were wrong, the 7 a.m. breakfast wasn't served until nearly 7:30 a.m. and the 11 a.m. lunch wasn't served until 11:10 a.m. The checkout desk was unable to process correctly dozens of guests' tax-exempt bills, and trying to obtain a correct printed copy of the receipt was a nightmare. Planning a conference? Don't book this place!

  • Stayed May 2014, travelled on business
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Helpful?
1 Thank Roger N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Macon Marriott City Center, responded to this review, 26 May 2014
I am sorry for your experience. I have sent you a private message with my direct line. I hope you will call me so we can discuss and resolve this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
alabama
1 review
Reviewed 19 May 2014

2 Issues
Breakfast - When we arrived, there were many empty tables, but we waited 10 minutes before we were seated. The buffet had very few food items so we ordered omelets from the menu which served cold and were tasteless.

Our room - located on concierge level - room #810. We did not turn off the tv and go to bed until about 1am. It was then that we heard the loud rumbling noise which continued all night. I am sure we could have asked for another room, but at that time of night?? no way.

Mentioned these issues to the manager on duty who didn't have much to say. When we arrived home, we called Marriott Customer Service who said they would have the hotel manager call us. It has been 2 weeks and we have not heard from the manager and really don't think we wil.

Room Tip: don't say in # 810
See more room tips
  • Stayed May 2014, travelled with family
    • Value
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Helpful?
Thank sjh59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Macon Marriott City Center, responded to this review, 26 May 2014
Thank you for your feedback and for our conversation. I enjoyed speaking with you and look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macon Marriott City Center

Property: Macon Marriott City Center
Address: 240 Coliseum Dr, Macon, GA 31217-3806
Region: United States > Georgia > Macon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#18 Business Hotel in Macon
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Macon Marriott City Center 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Marriott Macon City Hotel Macon

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