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“I always stay here when I work Macon. ”

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Macon Marriott City Center
Ranked #29 of 68 Hotels in Macon
A TripAdvisor Member
“I always stay here when I work Macon. ”
Reviewed 22 August 2014 via mobile

I've stayed at this Marriott at least ten times since it first opened several years ago. It's easily the best full service hotel in Macon. Management and staff are caring and hard working. Unfortunately there are going to be some people/customers that you can't please no matter what. I'm just glad I'm not one of them. Looking forward to my stay here. Thanks.

Stayed August 2014, travelled on business
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Macon Marriott City Center, responded to this review, 26 August 2014
Thank you for staying with us! We really appreciate your kind, encouraging words. We love our customers and love serving you! See you next time!
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422 reviews from our community

Traveller rating
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    85
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    38
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Greer, South Carolina
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 August 2014 via mobile

From the moment you walk in the door the staff at this property make you welcome and at home. They have a full service restaurant and lounge. The rooms are comfortable and well appointed. I highly recommend this property! It makes life on the road more bearable.

Stayed August 2014, travelled on business
Helpful?
Thank hjalex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Macon Marriott City Center, responded to this review, 26 August 2014
Thank you for taking the time to review us. We are extremely proud of our hospitable staff and love that you think they are great too! We look forward to serving you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paducah, Kentucky
Level Contributor
4 reviews
Reviewed 12 August 2014

Loved the room, which had a king bed. Bathroom had a shower which was great. Swimming pool, fitness center. Hot tub was closed due to a leak. Had a bar and restaurant. Would come back and stay again. Very friendly and helpful staff.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lorrieusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Macon Marriott City Center, responded to this review, 26 August 2014
Thank you for your review! We are thrilled you enjoyed your stay and look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2014

Horrible customer service!! No one in the front desk knows what they are doing and they have an unpleasant attitude for every question you have!! Worst hotel I've stayed in!! In addition dirty rooms!! Don't stay there!! If possible find another hotel!

Room Tip: Go some where else!!
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  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Bonnie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Macon Marriott City Center, responded to this review, 12 August 2014
Thank you for taking the time to review us. I am extremely sorry for your experience. I can assure you this is not a common occurrence and all of our staff, including the front desk, completes extensive training. We do hope you will give us another chance so we can provide you with the excellent customer service we pride ourselves on and that you deserve.
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Saint Simons Island, Georgia, United States
Level Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 August 2014

This is an outstanding venue for conferences and other kinds of business travel in the Macon area. This was my second stay this year and I highly recommend it. The restaurant offers some excellent menu options from salads to heartier meals such as shrimp and grits. I am gluten intolerant and the cook came out to discuss my options so he could be sure everything was safe for me. Also, the decor is modern and colorful and very relaxing.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Macon Marriott City Center, responded to this review, 4 August 2014
Thank you so much for your review. We are thrilled you enjoyed our hotel and restaurant! We can't wait to serve you again!
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Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 July 2014

Hotel completely unprepared for a large crowd with a festival in town. People waiting for their rooms in the lobby for hours. We finally got our room after 8pm. In my opinion the hotel was understaffed. The General Manager had the day off.

  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Macon Marriott City Center, responded to this review, 29 July 2014
Let me first thank you for taking the time to write a review. We are extremely sorry for your experience and can assure you this is not a common occurrence at our property. We pride ourselves on our wonderful, accommodating staff, and hope you will consider returning so we can provide you the excellent service you deserve.
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Cincinnati, Ohio
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 July 2014

The wife and I were driving to Ft. Lauderdale with Macon being the halfway point. We've stayed in other hotels in the Macon area but so far the Macon Marriott City Center has been our best accommodation. What stood out was the hotel staff...they were very pleasant and extremely helpful. The lady at the front desk offered us an inexpensive upgrade, putting us on the concierge level (a great room) and the gentlemen attending the concierge lounge directed us to a great rib restaurant which made a very pleasant evening. Unfortunately, I don't have the their names for individual recognition. The hotel is centrally located, close to the interstate and a very modern accommodation. I would highly recommend it for your next trip to or through Macon!

Room Tip: Very reasonable upgrade to the concierge level.
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Al S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, General Manager at Macon Marriott City Center, responded to this review, 21 July 2014
Thank you for choosing our hotel and for taking the time to write a review. We are so happy you enjoyed your stay and our staff! We look forward to serving you again next time you are in Macon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macon Marriott City Center

Property: Macon Marriott City Center
Address: 240 Coliseum Dr, Macon, GA 31217-3806
Region: United States > Georgia > Macon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#18 Business Hotel in Macon
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Macon Marriott City Center 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Marriott Macon City Hotel Macon

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