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Holiday Inn Express Hotel & Suites Macon West
Ranked #16 of 67 Hotels in Macon
Atlanta, Georgia
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Yuck!”
Reviewed 12 July 2013

We checked in to this hotel around 4 in the afternoon. Front desk clerk had food in her mouth as she greeted us. When we got to the room my daughter sat on her bed and said her bedding was damp. I checked my bed and it was also damp. Called up to the front desk and she moved us to another room. The next room the bedding was also not completely dry but not as damp as the other room so we just turned the ac up and left to go do some shopping and dinner. When we returned I took a shower to find it not very clean. Soap was on the sides of the shower along with pubic hair on the shower walls. The location was quite shady as well.
I will not be staying at this hotel again!

  • Stayed July 2013, travelled on business
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank Tara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, 29 July 2013
Dear Tara D,

Thank you for taking the time to convey your comments regarding your recent experience with us. We appreciate all feedback we receive and use it to help develop the product and the service we offer.

I am sorry to hear about your negative experience during your visit. I am truly sorry for our level of cleanliness fell below your standards and regret the dissatisfaction you had with our bedroom housekeeping. Please accept our sincerest apologies for the inconvenience these aspects have caused you.

Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Rest assured that your comments will be used to reconsider improvements. Once again, thank your for your feedabck.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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266 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Atlanta, Georgia, USA
Level 5 Contributor
88 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 July 2013

Location is excellent, just off I-475 and central to a nmber of restaurants in the area including a Golden Corral. Staff was a mixed bag of experience but all were accomodating. If I were passing through Macon and stopping again for the night, I would choose this hotel again.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Business_Traveler678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, 23 July 2013
Dear Business_Traveler678,

Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We are sorry you were not satisfied with the service you received from our staff. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chattanooga, Tennessee
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 June 2013

I stay at this hotel often and have never had even the smallest complaint. The rooms are clean, beds are comfy and the staff is outstanding. Front desk always greets my by name and goes beyond the norm to make sure I am pleased with my room. (The special part is that I hear them do that for the one time guest or folks like me, that have been here several times. Everyone is treated well). Way to go Holiday Inn Express Macon West!

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SadTraveller_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marietta, GA
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 June 2013

Stayed at this hotel for one night and had no problems. Room was clean, bathroom was clean, breakfast was pretty good for hotel breakfast (and FREE) front desk personnel were very helpful, parking was easy....no complaints. Would be good for a long weekend stay, a short overnight visit, or longer. The pool was not open yet but it wasn't a big deal as I was only there one night. I would definitely stay here again.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NutnJelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level 5 Contributor
57 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 11 June 2013

Motel was nice, Appeared to be clean, decent breakfast and quiet. Only one this bothered me. I large bug was smashed just at the edge of the still working entry to my door. The maids were still working in the hall way and passed the room numerous time but made no effort to pick it up. When the desk put my bill and newspaper under the door they would have been staring at it. Again they didn't pick it up. It was a large bug at least two inches long 1/2 wide, still bugs me no one seen a need to pick it up.

Room Tip: If big bugs make you uncomfortable you may not like this lodging.
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank O648375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level 3 Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 May 2013

I would definitely stay here again. We were passing through on our way to Disney World, and we decided to stay here for the night.

Our check in went smoothly. I was thankful that we got there before 11 p.m., as that is when they lock the front doors. Be aware of this, if you are planning to arrive late. We had a nice room and clean bathroom to get ready for our drive to Disney World. The staff forgot to set up our crib for our daughter, but they resolved this quickly. Breakfast was also good. The kitchen lady was nice and offered to clean up after us. She also offered to get us more of anything that ran out during breakfast. This was nice.

My only complaint is that they did not have ANY luggage carts available at night for us to unload our overnight bags. This was not nice. There should be a way to require people to not have these in their rooms overnight.

I would definitely stay here again on our way to Disney World.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KurlyQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level 4 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 17 May 2013

Went to macon for a function last weekend found this hotel to be very clean quiet and nice location.... It's not on the busy Main Street... One thing the bed was too firm for my liking, breakfast was good plenty of options nice front desk workers....

Room Tip: Rooms on first floor behind front desk quiet room 124 bed too firm
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MsHoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Macon West

Property: Holiday Inn Express Hotel & Suites Macon West
Address: 4970 Harrison Rd, Macon, GA 31206-4136
Phone Number:
Region: United States > Georgia > Macon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 67 Hotels in Macon
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Macon West 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Enjoy a comfortable stay at the Holiday Inn Express and Suites. This Macon hotel is located just 0.8 miles from Macon State College, 0.8 miles from Anderson Conference Center, and 2 miles from Central GA Technical College. 5 miles from Mercer University and 13 miles from the Middle GA Regional Airport. Enjoy lodging at the Holiday Inn Express and Suites hotel in historic Macon, Georgia, located just off I-475, which provides access to several nearby Macon attractions, including the Imax Movie Theater, Eisenhower Crossing Shopping Center, Georgia Sports Hall of Fame and the Georgia Children's Museum. You must come and experience the fun of the annual Cherry Blossom Festival in March, which boasts more than 275,000 Yoshino Cherry trees. Other nearby attractions and activities in Macon include the Museum of Arts and Sciences, the Grand Opera House, and shopping at the local Macon Mall. The hotel is also in close proximity to local Macon businesses such as Colleges, Anderson Conference Center, and Georgia Power. Holiday Inn Express and Suites offers a hot breakfast bar every morning, which features signature cinnamon rolls along with a relaxing outdoor swimming pool for your entertainment. Whether you are here on business or traveling through, book your reservations today and experience the charm of true southern hospitality. The hotel's motto says "Stay Smart" at a price you can afford! What happens in Macon West stays in your heart, so stay with the name you trust to guarantee a memorable visit. "Southern Hospitality at its Best" ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Macon West

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