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“Nice with an issue at check in and stain on the ceiling”

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Holiday Inn Express Hotel & Suites Macon West
Ranked #16 of 68 Hotels in Macon
Columbus, Ohio
Level Contributor
239 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
“Nice with an issue at check in and stain on the ceiling”
Reviewed 28 June 2014

We requested a room with 2 beds and a pull out couch. We get to the 1st room and its a king bed, back to the desk. Get another room assignment, we get another king bed. 3rd time, we get what we asked for. The room was nice, clean, new carpet but we stayed in a 3rd floor room which obviously had a roof leak. You could see the ceiling patch and......the softball size black stain that looked like black mold. This should be corrected before anyone else stays in the room, 313. The room was very nice less that issue. Breakfast was good, the grandkids loved the pancakes and sausage biscuit and gravy. I thought the quality of food was much better than comparable priced hotels. We took the kids swimming and felt very bad, but had no choice, we dripped water all over the tile floor while waiting on the elevator. Maybe some type of outdoor carpet could be placed in the elevator waiting vestibule leading to the pool.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cleanhotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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247 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Orlando, Florida
Level Contributor
11 reviews
8 hotel reviews
Reviewed 23 June 2014

This hotel was very nice for the price. I had no issues with the front desk at either check-in or check-out. The room was nice and spacious and very clean. There was one spot in the far corner that had a pink circle on the carpet, but nothing to complain about. The beds were very comfortable and big enough for me. The breakfast was probably the best that I have had at any Holiday Inn because they had Bacon! It was a traditional breakfast with eggs, sausage pancakes, etc, but I have not stayed at one that had Bacon! Now for the negatives. If I was a person who nit picked (as I know some people are and would want to know), the shower curtain was ripped from the curtain hooks in 2 place, the ironing board was bent, the AC in the room was off so it took a while to cool down the room, I could see two bags of trash by the pool that I could see from my room window, the luggage carts were operational but all had issues, and of course the elevator was God awful slow. That is the end of my nit picking. However, one real complaint I had about the hotel was that it was muggy and humid on this inside from the front desk to the room. This hotel was not settled in the best of areas, but you would not know it if you did not look outside of the hotel grounds. I had no issues with safety and felt fine the whole stay.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveRoadTrips2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Coral
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 June 2014

While traveling to Tennessee we stopped at the Holiday Inn for the night. Staff was wonderful. Rooms were nice, clean & everything actually worked. Nice area - noise free. The breakfast (free) was fresh & filling. I would highly recommend this hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CapeCoralCrissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hawesville, Kentucky
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 15 June 2014

Complimentary breakfast at 9 am was a mess, hardily any eggs, no sausage, a couple biscuits, no milk except for fat free, pancake maker empty. Told the employee working and nothing was done, just fiddled with the coffee cups. Plastic forks were thrown across utensil table like someone didn't have time to place them in the bin. I left with no breakfast. Holiday Inn is usually better than this.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenRae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review, 3 July 2014
Dear JenRae,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the breakfast prevented you from fully enjoying your time at the hotel. Please accept our sincere apologies for any shortcomings you may have experienced. We appreciate all your comments as they allow us to identify areas that may benefit from additional attention. Your feedback has been shared with the staff and we’re confident the necessary adjustments will be made in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, WI
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 May 2014

Our first time at a Holiday Inn Express. It was a great experience. Rooms were large, good shower, very clean and a helpful front desk. Large shopping center very close with many restaurant options. Reqasonable prices, we will use them again. Highly recommended.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vagabondjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
70 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 May 2014

We have stayed at this property before and we have been pleased with rooms, service, cleanliness and staff.
We booked an executive king room and as soon as we walked in we knew someone had smoked in the room.
After a few minutes, my husband, who has asthma could not stand it and called the front desk.
We were able to move to the adjacent room which was great but it was not an exec king.
It had 2 queens, which was fine, after being on the road all day.
I was disappointed that they did not offer to lower our rate when asked the next morning.
The room was much smaller and did not have the little extras that the exec king has in regard to plugs for electronics etc.
The breakfast was good as is the breakfast staff.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IllinoisTravelnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlanta, USA
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 April 2014

This is a nice, clean Holiday Inn Express with a large breakfast area downstairs. The rooms are well appointed and well maintained. Breakfast has lots of options. There is a small gym with a few pieces of equipment so if you are an avid exerciser, the options might be limited. Overall, it's good value for the money and located near many stores and restaurants. A good place to stay for a business trip.

Room Tip: Choose a room on either floors 2 or 3. The rooms heavy drapes don't close all the way so people...
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank basbousa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Macon West

Property: Holiday Inn Express Hotel & Suites Macon West
Address: 4970 Harrison Rd, Macon, GA 31206-4136
Phone Number:
Region: United States > Georgia > Macon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 68 Hotels in Macon
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Macon West 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Enjoy a comfortable stay at the Holiday Inn Express and Suites. This Macon hotel is located just 0.8 miles from Macon State College, 0.8 miles from Anderson Conference Center, and 2 miles from Central GA Technical College. 5 miles from Mercer University and 13 miles from the Middle GA Regional Airport. Enjoy lodging at the Holiday Inn Express and Suites hotel in historic Macon, Georgia, located just off I-475, which provides access to several nearby Macon attractions, including the Imax Movie Theater, Eisenhower Crossing Shopping Center, Georgia Sports Hall of Fame and the Georgia Children's Museum. You must come and experience the fun of the annual Cherry Blossom Festival in March, which boasts more than 275,000 Yoshino Cherry trees. Other nearby attractions and activities in Macon include the Museum of Arts and Sciences, the Grand Opera House, and shopping at the local Macon Mall. The hotel is also in close proximity to local Macon businesses such as Colleges, Anderson Conference Center, and Georgia Power. Holiday Inn Express and Suites offers a hot breakfast bar every morning, which features signature cinnamon rolls along with a relaxing outdoor swimming pool for your entertainment. Whether you are here on business or traveling through, book your reservations today and experience the charm of true southern hospitality. The hotel's motto says "Stay Smart" at a price you can afford! What happens in Macon West stays in your heart, so stay with the name you trust to guarantee a memorable visit. "Southern Hospitality at its Best" ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Macon West

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