Very sorry to say that in 12 months this hotel has gone from clean to gross! Stayed last January and thought it was great, looked and smelled clean, staff was very nice. Stayed again this year with my grandson and daughter-in-law...we stopped a little early in our trip and splurged for a suite with fireplace and two bedrooms, walked down hallway and noticed door to unit was cracked open, knocked and called out...no one was there, but it looked like someone had just left (staff taking nap?) beds were made but look like someone had been laying on top of sheets in one room...ugh!
Carpet had bad stains, so did curtains...window latch was broken to outside, room smelled bad, etc. Called desk told them room was dirty and looked like someone had just left. Staff was very nice and offered to change room if I would come exchange keys, so we hauled toddler back to front of Inn, got new key, walked back down two long hallways to another suite, it was worse than the first! Toilets had black rings around them and in one of the rooms the carpet had a huge stain that looked like blood, sheets on bed had hairs on them...desk called this time while we were in room asked how it was, I hardly knew what to say...I mean around each ac vent there was black soot and dust balls at least a foot around opening, no it wasn't ok. We had to take another walk down the long hallways to get to desk...this time I told my daughter in-law to stay with the 2 year old(who was getting very cranky) while I checked out the next room. They didn't have anymore two bedroom suites so we went smaller, one bedroom plus a couch, it was ok...still had carpet stains, but seemed and smelled cleaner. We stayed the night, I had to sleep on couch, but not sure I will ever come again. The staff said she was sorry, she really seemed embarrassed, but mgmt. Never contacted me, apologized or anything and I am a Marriott rewards member. So disappointed because I go through this area six to seven times a year and would love a place to call "home".
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- Also Known As:
- Residence Inn Macon Hotel Macon
- Macon Residence Inn