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“Wedding Trip To Macon”

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Fairfield Inn & Suites Macon
Ranked #37 of 67 Hotels in Macon
Ray City, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wedding Trip To Macon”
Reviewed 6 August 2014

we had to travel to Macon for our Marine Son's wedding on July 25, 2014 and I wanted to find a hotel that had a fairly good sized banquet room that didnt cost $300+ to rent for the Rehershal dinner the night before the wedding and Dana Childress said they would only charge me $100 to rent the room...bingo!! I also needed to book 7 rooms for two nights and a room for the Newlyweds to stay in the second night before they left on their honeymoon. Dana helped me book the rooms and the banquet room 4 months in advance. When we arrived at the hotel, the lady at front desk, Amy, told us that the hotel wasnt going to charge us for the banquest room, that it was their "gift" to us. Pretty sweet!! The room was set up as requested with tablecloths on tables and plenty of chairs and room for food. That first night after the dinner, we all gathered out at the pool area, which was clean and had plenty of seating. The second day was a whirlwind as all wedding days are, but again, Amy at the front desk, stopped me and said that the hotel was going to upgrade the Newlyweds to their executive suite at no extra charge, their 'wedding gift' to the kids. Again, Sweet!!! The hotel was very accomodating to our party and our many requests. They were a little low on towels that second day, but in their defense, they had a packed hotel, with several teenage tennis teams and families, so they tried awfully hard to keep up with the laundry!! My sons had trouble with the door key cards several times, but were immediately given new cards upon request. All in all, we had a most enjoyable stay and I would recommend the hotel for a stay. Its an older hotel, but ALL the staff were very helpful and friendly, the breakfast bar was constanly monitored and refilled as needed and again a special shout out to Amy at the front desk for realizing I was a very stressed out mother of the groom and for helping to keep me calm....and for the free banquest room AND upgrade on room for the Newlyweds!!!!! Thanks Fairfield Inn & Suites Macon, GA for putting up with our crowd!!!!!

Room Tip: Rooms on fron of hotel are quieter because the pool is on the backside and it stays open until 11pm.
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank eannottie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tressy T, General Manager at Fairfield Inn & Suites Macon, responded to this review, 13 August 2014
Thank you for staying with us. I am delighted that you had a good experience. Congratulations to the new bride and groom. Dana an Amy are great associates and we appreciate your kind comments about them.. Please stay with us the next time you are in Macon!

Sincerely,

Tressy Temple
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Any
English first
Toronto, Canada
Level 6 Contributor
113 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 1 August 2014

Upon arrival at our original hotel (Candlewood) we were told the previous night's guests decided to stay longer and so there were no rooms for us (!?) even though we had confirmed reservations. We were steered to the Fairfield a couple minutes away. Arriving there Mike at front desk was nice enough to give us King suites at a very good rate. This was appreciated and elevated our mood.
The room itself was fine without issues. Everything was functional (microwave, fridge, tv, climate control). However he furniture showed some wear and tear and the shower head fixture stuck out of the wall. Also the WiFi was a bit erratic. But the room was quiet (other than hearing the train once in a while) and the bed bed comfortable so a good sleep was had. The breakfast was fine with typical hotel fare.
Overall I was pleased and would consider going back next time in Macon.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dagger_TO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tressy T, General Manager at Fairfield Inn & Suites Macon, responded to this review, 13 August 2014
Even though we wer not your first choice thank you for staying with us. I am delighted that you had a good experience. Mike is a great associate and we appreciate your kind comments about him. Please stay with us the next time you are in Macon!

Sincerely,

Tressy Temple
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Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 August 2014 via mobile

Staff not friendly. Greeted late at night with no more than two words. Room although clean, was noisy after midnight due to loud patrons, thin walls, and multiple trains that travel past all night. Probably best to request a room on the front side of hotel. AM breakfast good and up to Fairfield standards. Upon checking out front desk employee Amy very unfriendly and clearly upset when prompting me to return room keys and I declined. Who turns in room card keys anymore? I received a quick "well good bye" and a sour look. Would probably look elsewhere next time.

Stayed July 2014, travelled with family
Helpful?
Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tressy T, General Manager at Fairfield Inn & Suites Macon, responded to this review, 13 August 2014
Thank you for staying with us. I'm glad that you found your room clean and the breakfast good; however, I am so sorry you experienced a problem with thecustomer service. I am so sorry that you experienced this and we will look for ways to improve our performance and abilities in this respect. Please stay with us the next time you are in Macon.

Sincerely,

Tressy Temple
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grayson, Georgia
1 review
Reviewed 30 July 2014

The staff (Keith) that welcomed me was helpful when we arrived at nearly midnight. He was the only truly pleasant staff member we encountered.

We were in town for a tennis tournament and all rooms with two beds were sold out. We had a room with a King and a pull out. The King was nice. The pull out was pitiful, and had no linens. My son ended up sleeping on the couch and having a terrible night's sleep. While the room seemed clean, there were many aspects that were in disrepair (peeling wallpaper, fixtures loose from the wall, etc).

The free breakfast was mostly picked over and there was no place to sit to eat it. Our second night we were able to get a room with two beds, but the condition of the room was the same in terms of cleanliness and quality. Our friends who stayed two nights in the same room came back from the tourney to find their room had not been cleaned. Apparently, it is practice there NOT to clean between nights if you stay multiple evenings.

While I may return, I will definitely look elsewhere first.

Room Tip: Do not get a room with a pull out sofa if you need the sleep space.
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Angi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tressy T, General Manager at Fairfield Inn & Suites Macon, responded to this review, 13 August 2014
Thank you for staying with us. Also, thank you for the kind words concerning the associate Keith. We do consider him true asset to the Fairfield Inn & Suites team. We appreciate your comments and hope that you will stay with us again.

Sincerely,

Tressy Temple
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

This Marriott was a disappointment. The room, pool area and elevator were dirty. Spa shown in picture is no longer operational. Room is in need of updating. Our family has stayed in many Fairfield Inns and this was the worst one we have ever visited.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tressy T, General Manager at Fairfield Inn & Suites Macon, responded to this review, 13 August 2014
We appreciate you taking the time to provide valuable feedback about your stay. I sincerely apologize for the problems that you experienced during your stay and the inconvenience that this may have caused you. We strive to provide relaxing and clean accommodations to each of our guests. Your experience here at the hotel is certainly not the norm and for that, again I apologize.
Thank you for choosing Fairfield Inn & Suites Macon. We hope to have another opportunity to serve you on your visit to Macon, GA.

Sincerely,

Tressy Temple
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 July 2014

We stay here every year on our way to florida. The hotel is at a good stopping point right off the highway. The hotel is a great location with restaurants, gas, and stores all right there. The hotel has a nice pool , clean rooms and the staff us always super nice. The hot breakfast they serve has make your own waffles, scrambled eggs, sausage, biscuits and gravy, cereal, fruit fresh muffins bagels , yogurt and more. Always a time and most of all money saver!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Wjohnson227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tressy T, General Manager at Fairfield Inn & Suites Macon, responded to this review, 13 August 2014
Thank you for your review of the Fairfield Inn & Suites-Macon. And we certainly appreciate all the wonderful customer service. Our goal is to give our guests the service they expect from the Fairfield Inn & Suites by Marriott. You had a choice, thank you for choosing us!

Sincerely,

Tressy Temple
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berryville, Virginia
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 July 2014 via mobile

We got this hotel via priceline as we do most hotels we stay with. We travel 2 weeks out of the month typically and have never had a hotel experience this bad as far as the customer service/people skills of the staff.

Usually when we book through priceline, we request a bigger bed (although never guaranteed, we never have a problem getting a queen or larger, if they have them available). We travel with a toddler so we bring a pack and play & I am 27 weeks pregnant so when we called and found out we had full beds, I requested a larger bed. The front desk clerk was already somewhat unfriendly so I requested to talk to the manager who was even more rude. She refused to do it & said we must go thru priceline. We called priceline and they said it was up to the hotel but called for us anyways. They said it would be an extra $52 for a larger bed! They had king rooms available. Even though we got an incredible rate on the room (like we always do) we had never been told we had to pay that for a larger bed if they had it available. Aside from that the interactions with them were VERY unprofessional.

We ended up calling the main Marriott who called Fairfield for us & got us a room with a larger bed for no additional cost. Upon check in, we still had a problem initially with them trying to make us pay the extra fee until a nicer young man at the desk clarified that we had been given the changed room.

I can say that is in in a good location in Macon, the breakfast was ok, and the rooms are very clean. The only thing wrong with the room was the nozzle was coming out of the wall.

The next night, we stayed at Comfort Inn about 5 minutes away and were much happier. (We usually would just add a night to our stay through our Priceline reservation, it's usually easy but didn't want to stay another night there.

Stayed July 2014
Helpful?
Thank Angeline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tressy T, Director of Sales at Fairfield Inn & Suites Macon, responded to this review, 17 July 2014
Thank you for staying with us. I'm glad that you found your room clean and the breakfast good; however, I am so sorry you experienced a problem with the bed size. There are some limitations between our rates on Priceline and our bed types and how we adjust them in our computer while still being able to collect the room rate from Priceline. I am so sorry that you experienced this and we will try to look for ways to improve our performance and abilities in this respect. Please stay with us the next time you are in Macon.

Warm regards,
Dana Childress
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Macon

Property: Fairfield Inn & Suites Macon
Address: 4035 Sheraton Dr, Macon, GA 31210-1708
Region: United States > Georgia > Macon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #37 of 67 Hotels in Macon
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Fairfield Inn & Suites Macon 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
The Fairfield Inn & Suites by Marriott Macon is on I-75 at exit 169 in the heart of Central Georgia just minutes away from shopping, dining,& entertainment. Our hotel offers 1200 sq ft of meeting space, complimentary wi-fi, and complimentary Hot Breakfast buffet. The Fairfield Inn & Suites Macon offers spacious guest rooms and suites at a moderate price. Our Macon hotel is located near the Shoppes at River Crossing, Weslyan College, the Macon Centreplex, and the Medical Center of Central Georgia. You can count on a friendly welcome upon arrival and expect the award-winning quality and hospitality of Marriott. Our rooms include a well-lit work desk, free high speed internet, microwave and mini-fridge, iron and board, coffee maker, and hair dryer. Our I-75 hotel has an outdoor swimming pool, business center, exercise room, and onsite guest laundry. We look forward to serving you. ... more   less 
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Also Known As:
Fairfield Inn & Suites Macon Hotel Macon
Fairfield Inn And Suites Macon
Fairfield Inn Macon
Fairfield Macon
Macon Fairfield Inn
Fairfield Inn Hotel Macon

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