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“Great location, poor service”

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Red Lion Hotel Port Angeles
Ranked #3 of 15 Hotels in Port Angeles
Snohomish, Washington, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location, poor service”
Reviewed 10 July 2014

Incredible location with breath taking views! Large rooms, plenty of space.
Now, for the down side...
Check in time is supposed to be 3pm, we arrived at 4 and our room still wasn't ready. Finally was ready at close to 6pm, unacceptable.
Room was not cleaned following our first night, not good.
Pool was devoid of towels 3 times during our stay. One of the times I informed the front desk of that fact I was asked if I checked the fitness center (nearby)... I responded that my family is at the pool, not the fitness center. At that point the clerk called to have towels delivered.
Poor housekeeping, inattentive staff... Gets three stars for location, view and room size, but regarding service, very poor.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Namaste C, Manager at Red Lion Hotel Port Angeles, responded to this review, 31 May 2016
Thanks for the review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,833 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (519)
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English first
Idaho City, Idaho
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 July 2014

Had a nice room overlooking the water. Room was very nice, clean, comfortable. Several places of interest within walking distance, plus great sunsets from the pier.
We left a couple items in the room, and the staff was very helpful in having the shipped back to our home on the East Coast - thank you!

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sherpa-charlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah H, General Manager at Red Lion Hotel Port Angeles, responded to this review, 12 July 2014
Thank you for taking the time to review us on Trip Advisor! We understand how easy it can be to leave things behind and want to make sure special items are returned to all of our guests! We look forward to having you back, the next time you visit the PNW!

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 July 2014

Clearly a great time in the area; hotel interesting. We booked late for staying over 4th of July weekend, so not surprised that an ocean view room not available for the 4th, but we booked 3rd through 7th and didn't want to hassle of moving rooms for 1/4 nights. That's on us. However, the front desk staff stated there were no microwave / fridge in room (there was), no coffee maker (there was), and seemed put off by us asking if anyone cancelled for the 4th just in case. It was weird. Then when we got to the room, the stench of mothballs was overwhelming. Each time we would enter the room from either the deck or the hall - whoosh; mothballs. It was crazy! We would open the sliding glass door, we had a floor fan from home going, and nothing helped. During the day / night, the lack of air circulation was apparent as the internal heat increased the more we breathed. Super strange.
The size of the rooms are amazing though. We stayed in a Standard with two Queen beds. Real expensive for the lack of view / continental breakfast / amenities.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Red Lion Hotels

Helpful?
2 Thank Crazy4Cruising
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Namaste C, Manager at Red Lion Hotel Port Angeles, responded to this review, 31 May 2016
Dear Valued Guest,

Thank you for your review and for being a guest at our hotel!

I hope that we get to see you here again!

Warm regards,

Namaste C
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Angeles
1 review
Reviewed 7 July 2014

Great View of the water on a sunny day but the room was disgusting. The inside was updated but the housekeeping staff definitely needs to be more thorough we found food items under the bed, in the mini fridge and on the floor of the bathroom. I would steer clear of the hotel if you can.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Red Lion Hotels

Helpful?
Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RL_Customer_Care, Corporate Customer Care Department at Red Lion Hotel Port Angeles, responded to this review, 21 July 2014
We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We are displeased to see that there were some areas of concern regarding condition of your room and that it was not properly cleaned. Please be assured that we will certainly address your concerns with our housekeeping staff.
You are a valued guest and we hope to have the opportunity to provide you better service in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Port Angeles hotels

Vancouver, Canada
Level Contributor
84 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 6 July 2014 via mobile

Room is comfortable to stay, HD TV is better than most of the hotels I have been. Hoover the restaurant is pricey and food is not even ok, their cocktail is one of the most terrible I have ever tried.

Stayed July 2014, travelled with friends
Helpful?
Thank Bennyzs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Namaste C, Manager at Red Lion Hotel Port Angeles, responded to this review, 31 May 2016
Dear Valued Guest,

Thank you for your review and for being a guest at our hotel!

I hope that we get to see you here again!

Warm regards,

Namaste C
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
98 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 4 July 2014

We stayed here for one night at the end of May 2014.

We had a room facing the water, which was clean and comfortable. Perfect for a one night stay.

The internet speed was fine considering how busy the hotel was (there was a sporting event in Port Angeles the next day).

We chose this hotel because of its close proximity to the ferry terminal (we had a early departure the next day).

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WildlifeMadTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah H, General Manager at Red Lion Hotel Port Angeles, responded to this review, 12 July 2014
Good afternoon!

Thank you for choosing the Red Lion as your overnight stop on your way to Victoria! We are great basecamp for visiting British Columbia and/or the Olympic National Park! Hoping your travels to British Columbia were enjoyable. Please keep us in mind the next time you visit our area. Thank you for taking the time to review us on Trip Advisor!

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
137 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 2 July 2014

This is by no means the nicest hotel you will ever stay in, however for the cost, it was very sufficient. The onsite restaurant makes a good breakfast, the rooms were clean, no charge for parking and although the building is older, the room we were in appeared more recently renovated.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The-Randall-Clan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Namaste C, Manager at Red Lion Hotel Port Angeles, responded to this review, 31 May 2016
Dear Valued Guest,

Thank you for your review and for being a guest at our hotel!

I hope that we get to see you here again!

Warm regards,

Namaste C
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Lion Hotel Port Angeles

Property: Red Lion Hotel Port Angeles
Address: 221 N Lincoln St, Port Angeles, WA 98362-2920
Phone Number:
Region: United States > Washington > Port Angeles
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 15 Hotels in Port Angeles
Price Range (Based on Average Rates): £
Hotel Class:3 star — Red Lion Hotel Port Angeles 3*
Number of rooms: 186
Official Description (provided by the hotel):
The Red Lion Hotel Port Angeles has been setting the standard for Olympic Peninsula hospitality for over 30 years. Situated on the shores of Hollywood Beach overlooking the Strait of Juan de Fuca, we are one block from the town center and steps away from ferries leaving daily for Victoria, B.C. Our unique location is one of the most scenic the Northwest has to offer. Nearby you'll find great shopping and the many natural attractions of Olympic National Park, including rainforests and beaches. Hiking, golfing, fishing, and skiing are also close by.Many of our 186 spacious guestrooms and suites have balconies overlooking the harbor and feature Red Lion's signature plush Sealy pillowtop beds, Eco Fresh Environmentally Responsible Products (ERP), complimentary wi-fi, complimentary parking and airport shuttle, as well as microwaves and refrigerators. All rooms feature coffee makers, complimentary wi-fi, telephone dataports and cable TV with Encore. When it's time to relax, we also have an outdoor pool, whirlpool and fitness center.The Port Angeles CrabHouse and Lounge serves up the best in seafood and steaks. We also offer Red Lion's signature Roaring Start Breakfast Buffet... and don't forget, kids 10 and younger eat free with each adult. With 3,010 square feet of meeting space, we are also able to accommodate up to 220 guests for your next conference or special occasion. Our superior staff and shoreline location, make the Red Lion Hotel Port Angeles the right choice, whether you are on the Olympic Peninsula for business or pleasure. ... more   less 
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Also Known As:
Red Lion Port Angeles
Port Angeles Red Lion

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