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“Excellent location and price for a nice hotel”

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Residence Inn Salt Lake City Downtown
Ranked #41 of 77 Hotels in Salt Lake City
Reviewed 1 July 2014

We enjoyed our stay at the Residence Inn in downtown Salt Lake City, The staff was very friendly and helpful in our request. We loved the location for the restaurants and shopping in downtown. The breakfast was one of the best we have had while on our trip. The price was very competitive for the downtown area.

  • Stayed: June 2014, travelled as a couple
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1  Thank French S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this reviewResponded 9 July 2014

Our team has been very focused on improving the breakfast experience so they were thrilled to hear your feedback! Thank you! Hope to see you again soon.

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219 - 225 of 381 reviews

Reviewed 29 June 2014

This property is walkable convenient to the sites of downtown Salt Lake City and also close to the Union Pacific Gateway Center for entertainment and shopping.
Walkable are a variety of eateries that Salt Lake City is providing for the coveted urban professionals, boomer couples and those wanting the various different culinary treats of a big city. No finishing up a renovation, the rooms are modern, the free breakfast bountiful and convenient, there is even an outdoor pool that stays sunsplashed outdoors in SLC's mild outdoor clime. Overall a good and enjoyable stay. the surrounding neighborhood has gone through the seedy to respectable transition in a relaxed and open manner.

Overall a find property, convenient and friendly.

Room Tip: It's away from freeways so there is no particular orientation preferred. From geography, the up...
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  • Stayed: June 2014, travelled with family
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Thank BZT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this reviewResponded 9 July 2014

Thank you for your feedback! We are excited about the completion of our beautiful renovation, and look forward to seeing you again soon!

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Reviewed 11 June 2014

I can't believe this is actually a Marriott. At booking, we requested a pet free room. When we checked in and confirmed that our room was a pet free room, the hotel clerk said that she had no way of knowing--they never keep track. She did tell us that the rooms were recently remodeled so we should be okay. The room was nice. However the ceilings must be made of cardboard. We heard the people above us (talking, music, sliding things across the floor) until 4:00 am. We did contact the front desk about 11:30 pm. I am not sure whether or not they attempted to fix the problem but it didn't seem like it. When we went to the free breakfast, it was less than adequate quality. What should have been hot--was cold and if it was supposed to be cold, it was warm. Also, the chairs were so beat up, worn, and paint scaped off--again simply surprising that this would be seen at a Marriott. We ended up leaving and went to the Hilton Garden Inn for breakfast. The Residence Inn was in the middle of a remodel. Perhaps things are better now. A Marriott Courtyard is right across the parking lot. That might be better.

  • Stayed: February 2014, travelled as a couple
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1  Thank PLBL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this reviewResponded 13 June 2014

Thank you for your feedback. In the last month not only have we made great progress on our extensive renovation, but we have also gone through a management change. I believe during your stay our breakfast was being served and prepared in a temporary location while renovations on our dining area were completed. We are pleased to say that the new dining area is complete and beautiful! We have hired a lot of great new employees that we are working to get trained. I am confident that your next visit to the Residence Inn SLC - City Center will deliver the expectations we both expect from the Marriott brand.

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Reviewed 27 April 2014

Just did two nite business junkit in what was obviously a recently remodeled 1 bedroom suite, close to 500sf in my estimation. I usually stay way north (Ogden) or south (Sandy) of SLC, but this time wanted to sample the downtown "City Center" especially since I was holed-up in town alone with an extra night.

If you're looking for a romantic boutique experience, or resort-like pampering, there are obviously better options, e.g., Kimpton Monaco. And of course, if you're chasing brand loyalty or points, Hilton, Sheraton, and Best Western all have properties in the immediate vicinity. Otherwise I found my stay better than the modest nightly tarriff, albeit there are a few warts as the hotel is still going through renovations.

The PLUSES: great location, very close to freeway access, and to park your car free and huff about town. Great Steakhouses, Japanese, Italian, Pubs and Comfort Food abound just a few blocks away.....and YES, this IS City Center so expect an occasional panhandler or vagrant to come across your path-- no worse than any major downtown IMHO. Family kitchen accoutrements with full size cook top, dishwasher, and reefer, plus microwave and coffee maker too. Two brand new flatscreens with good reception and channel selection. Excellent bedding, contemporary furniture with chaise and sofa bed in the living area, and ample-sized workstation with plenty outlets everywhere. WiFi was good, albeit a $4.95 daily charge is a bit tacky.

The DEMERITS: room renovations could have made more efficient use of the space-- the shower and toilet are on top of each other despite having ample room to spread them or even install a shower. The single vanity is in the sleeping space, which actually works better for couples, but could have easily been a double with relocating the closet to another corner of the room, which was left stark and without furniture. Same quip about the living area.....huge, stark area could've been better utilized and was left without furniture-- or since this is an extended stay property, an in-room washer/dryer would fit nicely. And yes the HVAC fan coil in the room is very noisey, especially given it is a new piece of equipment. Fortunately temps were moderate enough I did not use it that much. Lastly, free breakfast was unremarkable.....but there is a Denny's around the corner as a better option.

Otherwise the front staff was helpful, albeit quirky at times....and you can find just about anything you need within a short stroll with post office, hair salon, and liquor store very close. I would stay here again for business travel-- it is solid value for its price point.

TIP1: Dinner at VALTER'S OSTERIA just about a block down Broadway is a MUST for foodies.....EXCELLENT service, EXPANSIVE wine list, and DELICIOUS food. MILLE GRAZIE, Valter, for one of the best meals I had since Sicily!

TIP2: EBORN BOOKS on South Main is the a throwback GEM consignment outlet.....has a coffee shop in it too. Absolutely another must for all bibliophiles of any era.

TIP3: RUTH'S CRIS (next to Hilton) has a great bar menu with some real tasty choices....their mixologists are cranking out great libations too.

Room Tip: Ask for a room away from ongoing construction, especially if you are a late sleeper, or plan to hang...
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  • Stayed: April 2014, travelled on business
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2  Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

I stayed here for almost 3 months for a project. During the winter time, the snow looks so beautiful. I was able to get a 1 bedroom with a fireplace which came in handy during the winter. The people here are really nice. The tabernacle lights are really spectacular. Breakfast is served in the morning with light snack in the evening during the week.

  • Stayed: March 2014, travelled on business
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Thank hrdabster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2014

We stayed here in mid-March 2014.

GOOD:
1. Free wifi
2. Great location - close to eateries
3. Free breakfast from 6a in main building
(Make your own waffles, oatmeal, fruit, yogurt, potato pancake, eggs, Canadian bacon)
4. Free parking, park in correct space (saves us money)
5. We had a 2bdrm 2 ba place, with a living room w/pull out couch, kitchen and laundry room, it was huge!
6. No bellman. (Saves us money)

NOT SO GOOD:
1. No bellman. (It was freezing. We lugged our suitcases thru the outdoor parking lot. I'd rather shell out $5-10 in this case)
2. Bldg 2 is not connected to main bldg. (we went during March, when it was 10 degrees to get from bldg. 2 to breakfast area)
3. Hot water is picky, if someone flushes during your shower, you'll get burned
4. Housekeeping knocking at 8:15. Put your "do not disturb" sign up
5.PARKING is in the lot or in underground garage under Bldg 1 (which isn't connected to Bldg 2)...DO NOT PARK IN PALADIO APARTMENTS underground lot! Their lot is unmarked and is directly under Bldg 2. They are not friendly and will tow your car.

Room Tip: Do NOT park under the Paladio apartments!
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  • Stayed: March 2014, travelled with family
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1  Thank 808Momx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

The company I work for mandates we stay at this property, otherwise I'd be long gone. The main building is undergoing a poorly-managed renovation project by sloppy contractors. If you can believe it, they are doing half a floor at a time, so the dust and dirt from 3south for example invades the elevator area and part of 3north. The dining area is down until May or maybe June and breakfast is in a meeting room. Debris and plaster dust deck the elevators. Forget about sleeping during the day. Management pleads that their hands are tied by the owners, who clearly went with the low bidder. I am in one of the renovated rooms, and the tub caulking, grout work, and finish trim - I could have done better. But management's excuses don't carry much weight when carpets don't even get vacuumed. Breakfast is the same rotating menu. OK. But don't cook 80 egg muffin sandwiches at 5am and be serving them at 7am. It's what's convenient for the hotel, not what's best for the guest. Walls in old and new rooms are paper thin. If you have to stay here, ask for Building 2 which is done with renovations (plus), has the only workout room (plus) but is not connected to the main building, so get wet in the rain (minus). Management here can't even supply more than one working washer and dryer in the main building. Excuse me, isn't this a residential, long-stay hotel? Yeah, the excuse it seems for everything is "we're undergoing renovations". Oh, is that why 2 dryers and 2 washers in the laundry area have "out of order" tags on them??? The front desk staff is usually pretty nice (a few grumps), but they seem to be constantly making excuses for management and the owners. But then again, I don't need excuses when my "Do Not Disturb" sign is disregarded. Overall, I've stayed at much better Marriotts. This one should be avoided at least until renovations are done in late May (call first - construction schedules always run late and the mess here will no doubt run over). Ask for an end room to keep down the neighbor noise. Convenient location to downtown. Some underground parking under the main building. Good luck.

Room Tip: End of the hall, building 2
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  • Stayed: March 2014, travelled on business
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Thank David0250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jared S, General Manager at Residence Inn Salt Lake City Downtown, responded to this reviewResponded 3 April 2014

Good Evening David0250 -

I happened to be on TripAdvisor when your review was posted. Thank you for taking time to share your experiences and thoughts. All feedback, both positive and negative, provides valuable perspective and guides our efforts to improve.

The renovation that you mention has required ongoing management of many variables as they have arisen--some anticipated, some not. I am sorry to read that some of these items have negatively impacted your stay(s) at our hotel. Soon, work will wrap-up, and the value of our owners' investment in the hotel will be fully apparent, and (I believe) wonderfully accommodating to all guests.

I don't believe that I have had the pleasure of meeting you, or of discussing your experiences with us. I would love the opportunity to the next time you're in Salt Lake City. Please don't hesitate to reach out.

Best Regards -
Jared

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Additional Information about Residence Inn Salt Lake City Downtown

Address: 285 W Broadway, (300 South), Salt Lake City, UT 84101-1808 (Formerly Residence Inn Salt Lake City - City Center)
Region: United States > Utah > Salt Lake City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Salt Lake City
#23 Business Hotel in Salt Lake City
Price Range: £94 - £288 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Salt Lake City Downtown 3*
Number of rooms: 189
Reservation Options:
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Also Known As:
Residence Inn Salt Lake City/City Hotel Salt Lake City
Residence Inn City Center
Salt Lake City Residence Inn
Residence Inn Salt Lake City Downtown North America

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