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“Very Nice Updates”

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Extended Stay America - Salt Lake City - Sugar House
Ranked #56 of 75 Hotels in Salt Lake City
Missoula, Montana
1 review
“Very Nice Updates”
Reviewed 7 April 2014

Clean and very nice recent updates. Love the location - you can get to anywhere from here. Love how quiet it is on the backside rooms and the riparian / wooded area to walk my dog. This is where we always stay when visiting SLC.

Room Tip: Rooms in back are quiet - great area if you you are traveling with a dog.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Salt Lake City - Sugar House, responded to this review, 11 April 2014
Susan - The staff and I appreciate your kind remarks. We’re thrilled to learn that you enjoyed your time at our newly renovated hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the near future!
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189 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
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Level 4 Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 April 2014

As I checked in on the evening of 3/27/14 the polite young man asked the women behind the front desk with him if he should give me a room besides 310. She told him "no", 310 would be fine they were just finishing with cleaning the room. When we went in the room it definitely smelled of cleaning agents. Later that night, I noticed a wet area around the base of the toilet. It was a mixture of water and silicone caulk that hadn't set up. Around 3 am I awoke and the smell of the cleaning agents had gone away and the room smelled like mold or sewage or a mixture. After loading up the car that morning and going back into the room the sewage/mold smell was very noticeable and not my imagination. On checking out of the hotel that morning, I mentioned (politely) the toilet leak and the fact it probably had been leaking for some time because of the smell. The clerk working at that time said they had just moved someone out of that room the previous day because of the leaking toilet.

I'm not sure if the maintenance people were in a hurry or if the front desk/management just had overbooked and they let someone have the room too early. I would suggest that the wax seal between the toilet and the sewer line needs to be replaced, not just caulking around the base of the toilet. There may be flooring damage as well as ceiling damage in room 210.

From my experience this property is not being well taken care of.

Room Tip: Stay out of room 310 no matter what.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Retired-Ed-AZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sugar House, responded to this review, 8 April 2014
Edward - The feedback provided in your review is much appreciated. I apologize that the condition of your room was unsatisfactory during your stay. I met with our maintenance staff and the issue has been resolved. We continually work to improve our hotel, so I appreciate you bringing this issue to our attention. I would be happy to speak with you further. If you would like, please contact me directly, at sug@extendedstay.com. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 March 2014

Nice location and great updated rooms but like most extevded stays under staffed and over worked. Its not nice to treat all your guests like the only reason they are there i they have no place to go. I paid good money and get treated poorly by employees who dont know what they're doing and rather than decide to train them a cranky manager shows up and fixes the problem.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexsun32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Salt Lake City - Sugar House, responded to this review, 28 March 2014
Thank you for taking the time to write a review of your stay. I was disheartened to learn that you were not satisfied with our level of customer service. In response to your feedback, I will meet with our entire staff to review our customer service policies and guest protocol so that this issue does not affect future guests. If you would like to discuss this issue any further, please contact me directly, at ksavelieva@extendedstay.com.

Again, thank you for sharing your comments. I do hope that you will return to our hotel, or any of our other brand locations across the U.S and Canada in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 20 March 2014

I'm a regular here at sugarhouse and on my most recent trip I've had my worst hotel experience EVER! Management has changed again and quite frankly this new lady does not belong in this business at all. My room wasn't clean and my check in process was horrible. Management didn't give a crap and blamed her employees. I know the property was in better shape a few months ago than it is now. I will now be looking for another place to stay in SLC and tell my company to take this hotel off it's lodging list.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Owner at Extended Stay America - Salt Lake City - Sugar House, responded to this review, 24 March 2014
Your review for our hotel was recently brought to my attention. The problems you experienced while checking in are unacceptable, and I sincerely apologize for your experience. As well, I am sorry to hear that the cleanliness of your room did not meet your expectations. I will be reviewing your comments with our staff to ensure your experience is not repeated. Thank you very much for bringing this to our attention. I would be happy to speak with you further. If you would like, please contact me directly, at ksavelieva@extendedstay.com. We would love to have another chance to provide you with a better experience the next time you’re in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
1 review
Reviewed 10 March 2014

The front desk staffs needs to get a better customer service training. The Hispanic lady that's working here never smile and we need to keep reminded her on what we need. I feel her service is really bad and definitely needs more training.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xiaoning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Salt Lake City - Sugar House, responded to this review, 17 March 2014
Thank you for taking the time to write a review of your stay with us. I’m disappointed to learn that our level of customer service did not meet your expectations. I will meet with the entire staff to review our customer service policies and guest protocol to ensure your experience is not repeated. Again, thank you for the feedback. We hope that you will give us another chance to provide you with a better experience in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 January 2014

Rate was elevated for the period, therefore wasn't good value. The kitchen was incomplete (no pots, pans, kettle and very few dishes). The central reservation process didn't work, so I ended up calling the hotel directly. That went okay, but not stellar. I've stayed here before and had a better experience than this time.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ken B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 January 2014

The room and the kitchenette are tidy and very clean, but everything is so tiny. No closet, only a coat-hanging area with a curtain. The staff is unsympathetic to your needs. The night clerk refused to call a taxi for us, and when asked how I should go about calling a cab myself, answered: "Look it up on your phone".
The hotel is in the nice area, convenient shopping near-by, but the parking lot is shared by a bunch of other businesses, and the loading-unloading area is small and inefficient.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Motti P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sugar House, responded to this review, 23 January 2014
I appreciate you taking the time to write a review of your experience with us. We are glad that you enjoyed our hotel’s great location and your clean, tidy kitchen. Still, we apologize that our staff was unable to fully meet your needs during your stay. As this hotel’s manager, I can assure you that I have spoken with our staff regarding this issue to ensure that your experience in not repeated. As well, we are sorry that our hotel’s parking and unloading areas did not meet your expectations. We will take your review into consideration as we continuously work to improve our hotel.

If you would like to discuss this further, please do not hesitate to contact me at sug@extendedstay.com. Thank you for choosing Extended Stay Hotels. We hope to have the opportunity to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Salt Lake City - Sugar House

Property: Extended Stay America - Salt Lake City - Sugar House
Address: 1220 E 2100 S, Salt Lake City, UT 84106-2825 (Formerly Homestead Studio Suites - Salt Lake City - Sugar House)
Phone Number:
Region: United States > Utah > Salt Lake City
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #56 of 75 Hotels in Salt Lake City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Salt Lake City - Sugar House 2.5*
Number of rooms: 106
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Extended Stay, Priceline, Hotels.com, 5viajes2012 S.L., Evoline ltd and Cancelon so you can book your Extended Stay America - Salt Lake City - Sugar House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homestead Salt Lake City/Sugarhouse Hotel Salt Lake City
Extended Stay America - Salt Lake City - Sugar House North America

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