Arrived after a 28 hourflight and road trip at midnight to find that our hotel booking had been cancelled because no credit card details were in the system- to say I hit the roof is mild. Staff were being totally vague at front desk- then I shouted I had 4 children in the car - albeit old ones - and lovley manager Jerry appeared and said he would find us beds no matter what. Initially the hotel said it was the booking .com service so we range them and emailed a long complaint. However it turned out that it was the hotel who having changed ownership to Ramada when changing their reservation systems had not copied over the prepaid booking with my credit card.
Exhausted we didn't care what the rooms were like or even bunking up - just wanted to sleep. Next day though it was noticeable that the rooms are not that clean - one of the baths appeared to have permanent scum on it. Bathroom floors were neither swept or washed down and toilets not cleaned . However the staff were lovely and were helpful and the breakfast was adequate if unhealthy.
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- Also Known As:
- Quality Inn Airport Hotel Salt Lake City
- Airport Quality Inn
- Salt Lake City Quality Inn
- Ramada Salt Lake City North Temple North America