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“Incredible and Amazing Staff”

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SpringHill Suites Salt Lake City Airport
Ranked #33 of 75 Hotels in Salt Lake City
Certificate of Excellence
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Incredible and Amazing Staff”
5 of 5 bubbles Reviewed 19 May 2014

Very comfortable rooms - love the layout (desk, great chair, L-shape couch, microwave, refrigerator, coffee, separate toilet (water closet) with sink and separate shower/sink (both with pocket doors), huge walk-in closet, nice flat plasma LG TV). Comfy cozy beds with crisp white linens and lots of puffy pillows with bedside reading lamps. Just perfect.

Very awesome lobby - free newspaper, snacks and drinks to buy, great breakfasts, super nice computer/printer access. Parking is easy and next to on/off the freeway.

The STAFF here are absolutely incredible. I get the best service from this little property - and have the most jaw-dropping service here - I do not want to tell you what someone by the name of SINA did for me - but it was amazing. She really knows how to provide the WOW factor. Everyone on staff here are so nice! The electrician; the housekeeping staff; other front desk team members - they are all so friendly and welcoming. Everyone says hi!

I love this place - it's like home to me. I would rather drive a little father to/from town and stay here than to stay anywhere else in SLC. I come back time after time for the past 1.5 years and am never disapointed. This last trip - I was completely blown away by Sina and just had to let you know. This is by far - amazing people who work here.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jhommen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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363 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Toronto, Canada
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 8 May 2014

Stayed 2 nights in April . Hotel is nice and close to the Airport/I80 & I15. Staff were all very friendly and check in/out was very good. Hot and cold breakfast was included which is always nice.

Nice big room with 2 queen beds and seperate living area with sofabed and work station. Room faced the highway but was far enough away and very quiet.

The only negative I could say about this place was the bathroom design. The toilet was seperated from the bathtub and shower area and in another room? Odd configuration. And while they technically had a bath tub it was the smallest tub I have ever seen. Not designed for an adult that's for sure.

Overall the stay was good

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James2559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boise, Idaho
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 2 May 2014

I was just staying overnight for a business trip but it was the same great experience as I have had with every Mariott hotel. Great customer service, very comfortable bed. This didn't matter since I was traveling alone but had I not been this would have been great - the toliet is in a separate room from the shower and even had its own sink. The thing I was the most disappointed in was the breakfast - soggy eggs, not ripe melons - the only decent thing was the cheese. I ended up going to Starbucks instead. The breakfast was "free" but when paying $145 per night I find it a little disappointing that the breakfast was not really edible.Overall I would recommend this hotel.

Room Tip: I was staying on a Wednesday night but it was quiet even near the elevator.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank h2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakebay, Washington
Level Contributor
84 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 27 April 2014

Quick, excellent check in. very quiet and comfortable rooms. excellent breakfast with eggs' sausage; yogurt; fruit; and oatmeal or cold cereal. very close to Salt Lake City airport with quick shuttle service. Friendly and very courteous staff. Extremely clean hotel. Had very enjoyable stay.

Room Tip: all rooms seem to be good
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bob w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Washington, United States
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 22 April 2014

I stayed at the Springhill Suites last week and had exceptional customer service. Unfortunately, when I checked out I left a brand new blouse and a phone charger in my room. I got a call later that night from Sela, I believe, letting me know that I had forgotten those items. She offered to ship them to my home. I was especially impressed with this because I had left something in a room at a Holiday Inn earlier in the month and the folks there were not helpful at all! I have left items in rental cars before too and it always amazes me how simple it would be to contact the people that leave things behind. They must know who stayed in that room or rented that car but yet, no one ever does this. Well Sela did! Thank you Sela for going above and beyond.

When I checked in I was greeted by the lovely Sena. She was so kind and welcoming and friendly. She made my day. Sena was great and also aided in shipping my new blouse back to me!

Thank you ladies. I will be back but I won't be leaving any of my belongings behind!

Room Tip: Cute little man made duck pond nearby to run or walk around.
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Green Features: They also do recycle in the lobby, which I LOVE! I wish they recycled in the rooms.
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jef F, General Manager at SpringHill Suites Salt Lake City Airport, responded to this review, 23 April 2014
Dear Debbie F,

Thank you so much for taking the time to write a review! I am always so excited when our team members do something for our guests which makes them memorable by name. Your kind words and acknowledgement keep us striving to provide the best possible service!

Sela is fantastic and was just recently promoted. Sina is new to our team but she is a natural and loves what she does!

I am glad we were able to catch your misplaced items. I know that if it weren't for people looking out for me, I would be replacing a lot of things because I leave stuff behind all of the time!

Thanks again, and I will definitely celebrate your appreciation to Sela and Sina!

Warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
56 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 22 April 2014

I stayed here for one night after flying in for a day-long meeting that was held at the hotel.
Their airport shuttle runs on demand and I find this unusual, but it was very convenient and they did indeed pick up in 10 minutes either to take you to or to go from the airport. The room had an unusual set up that was quite convenient and comfortable providing a nice workspace, split bathroom, areas where you could sit and an small refrigerator/microwave area. The breakfast in the morning was all right rather than excellent in comparison to similar hotels. The service was friendly and helpful.

They have a conference room available for booking that we used for our meeting and lunch was arranged to be provided there. This was available to be arranged, even though the hotel does not have a restaurant other than the included breakfast. I enjoyed the lunch and was impressed by the quality of the food provided.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SanDiegoBusyWoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jef F, General Manager at SpringHill Suites Salt Lake City Airport, responded to this review, 23 April 2014
Dear SanDiegoBusyWoman-

Thank you for taking the time to write about your stay with us at the SpringHill Suites Salt Lake City Airport. I am glad you enjoyed your time during the conference and the meal that was arranged. Further, I appreciate your comments about the convenience of our complimentary airport shuttle.

We value the opinion of each of our guests and certainly appreciate your taking the time to write a review! Thank you!

If you are ever back this way, please feel free to reach out to me directly and be sure to bring some of your fantastic weather with you when you return!

Warmest regards,

Jef
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boise, Idaho, United States
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 10 April 2014

Nice clean hotel, friendly staff, great stay. The pool was small but nice. The breakfast was also very nice, everything from oatmeal and cold cereal to eggs and sausage or yogurt and fruit. I will definately stay here again.

Stayed April 2014, travelled with family
Helpful?
Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jef F, Manager at SpringHill Suites Salt Lake City Airport, responded to this review, 23 April 2014
Dear Amy C,

Thanks for your review about our hotel! We certainly appreciate your return trip and hope to see you again soon!

Thanks again,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Salt Lake City Airport

Property: SpringHill Suites Salt Lake City Airport
Address: 4955 W Wiley Post Way, Salt Lake City, UT 84116-2814
Region: United States > Utah > Salt Lake City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Romantic Hotel in Salt Lake City
#22 Family Hotel in Salt Lake City
#28 Business Hotel in Salt Lake City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — SpringHill Suites Salt Lake City Airport 2.5*
Number of rooms: 143
Official Description (provided by the hotel):
The SpringHill Suites Salt Lake City Airport offers a complimentary 24-hour shuttle service to the airport. It is also convenient to a number of attractions and can be the perfect starting point for visits to Energy Solutions Arena, Gateway Plaza, Temple Square, and Salt Palace Convention Center. Guest suites are 25% larger than most suites in the area. The property also features a complimentary new breakfast buffet, high-speed Internet Access, indoor pool, and fitness room. ... more   less 
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Also Known As:
Springhill Suites Marriott Salt Lake City Airport Hotel Salt Lake City
SpringHill Suites Salt Lake City Airport North America

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