We stayed overnight here whilst on a visit to SLC. The room was comfortable, and I thought the free happy hour with food and drinks was a super bonus. The location is very central to downtown SLC and it is easy walking distance. However my husband had a fall in the shower as the bath mat was missing. He cut his foot on the tap and badly bruised his hip and leg. We called down to reception and they weren't even that concerned but said they would report the incident to a manager.
A manager never got back to us and when I checked out the receptionist said that the maintenance man was replacing the bath mat.....too late for my poor hubby though! She was not very apologetic that he had suffered an injury so i felt compelled to email the general manager. I never even got the courtesy of a reply! Kind of really disappointed me that customer service is just not that important to them! More
- Free Wifi
- Free Parking