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“Excellent as always!”

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Sheraton Salt Lake City Hotel
Ranked #20 of 77 Hotels in Salt Lake City
Certificate of Excellence
Reviewed 11 June 2011

I have stayed at this Sheraton several times and have never been disappointed. They have a free shuttle that takes you from SLC to their downtown hotel. The hotel is in a great location with many good restaurants within walkind distance. Temple Square is also an easy walk. The staff is very friendly and the hotel is very clean. I am a Platinum SPG member and was upgraded to a Club Floor room which was very large and modern. The Club Room is very nice and serves a good breakfast. If you are in Salt Lake, then this is the place to stay.

  • Stayed: June 2011, travelled on business
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Thank rayd01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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868 - 874 of 1,011 reviews

Reviewed 4 June 2011

We had a great experience at The Sheraton in downtown Salt Lake City. We were attending a business seminar. I am in a wheelchair and use a Hoyer lift to transfer in and out of bed which requires 8 inches of clearance. There wasn't enough clearance so we called the front desk and the manager came to our room and explained the situation to her. She called engineering and they came up and put blocks of wood under the bed and the problem was solved!! The entire staff was very friendly and accomodating and the rooms were very clean. The Sheraton went "the extra mile" and we will definitely stay there again!!

  • Stayed: May 2011, travelled on business
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Thank thepita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2011

I was bumped from my connection flight to Phoenix and Delta put my up for the night at the Sheraton.
Room was clean and bed was comfortable...but, internet was poor. The internet (both the WiFi and at the lobby computers) were down and could not check e-mails, etc. All Front Desk said was that they're working on it. The hotel has an odd layout. The pool is outdoors (one would think in Salt Lake City, it would be indoors) but the hot tub is indoors...although renovated, the hotel shows it's age and more of an investment should be made into the property.
They do offer a free shuttle to SLC. I can't comment on any of the Food and Beverage as I did not eat at the hotel.

  • Stayed: April 2011, travelled solo
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Thank hondacrvguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2011

As starwood preferred guests, we are usually treated very well. When we arrived there were 2 lines. We stood in line at the starwood preferred guest counter. The clerk was talking to a lady (unknown if the lady was a guest or an employee), when the lady left the clerk picked up the phone and did not acknowledge us. When she hung up the phone the lady returned and the clerk engaged in conversation with her again. Finally we were greeted. We gave our name and I asked if they had us listed as Gold preferred members. She advised they did. I ask if they had a club level and if there was any availability. Her response was " we cant just give those rooms to everybody". I understand that Platinum is primary, I also understand that they may not have the availability, but she was very arrogant and unprofessional. We finally arrived at our room. The room was nice except for 2 issues. The bath tub was peeling. I brought this the housekeeping supervisors attention, she said it would be taken care of right away, no one else even contacted us and it was never fixed. The temperature in the room would not go below 72 degrees. We called the front desk, they sent an engineer, he stated that he fixed it. We gave it 2 more nights and were not comfortable, so we again called the front desk. They sent another engineer. He told us that its an old system and there is no way to adjust the temperature. He was very nice, he called the desk and we were transferred to another room on a wing that had an updated heating system, which was great. The room did have ants, but housekeeping sprayed and the issue was resolved. We ate breakfast at the hotel restaurant every morning even though the older waitress was very rude. The other wait staff were very friendly, including room service. The wi-fi outside starbucks does not work. The advertisements say they have a sauna, they do but they are padlocked. Bell boys were very helpful and friendly. Concierges were useless, they didn't even know how long it took to get to ski resorts. Management really needs to address the front desk clerk that works weekday evenings, she is the reason we will not return.

  • Stayed: March 2011, travelled on business
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2  Thank 06ISLANDGIRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2011

Was with a convention held at the hotel. The front desk was super. The maid service was tops. The shower was the best of any hotel i've ever stayed at and the beds were very comfortable. Overall it was a great stay. We had the pleasure of sharing the hotel with the Fighting Irish Womens basketball team. A great bunch of people.

  • Stayed: March 2011, travelled on business
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Thank GalBtoZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2011

I used points to book my room, so I'm not 100% sure about room rates for this hotel. Although, I did see it for $120 a night when I booked my room. We had a standard king bed room. It was a typical Sheraton room. Nothing amazing, but nice. There's free internet in the lobby, but you had to pay for wi-fi in your room. We didn't use the pool, because it was the middle of winter....and it's outside. Pictures looked nice though.

The staff was friendly and they offer free shuttle service to and from the airport. The downtown location was pretty close to everything and there is a free DT train. We had a rental car for a few days, but had no trouble getting around DT after we ditched the vehicle. Parking was free and we always found a spot around the hotel. Assuming you can get a good rate, I would definitely recommended this hotel. However, there are a lot of cheap hotels in the SLC area.

  • Stayed: February 2011, travelled as a couple
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2  Thank Jasonh72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2011

We booked w/Sheraton SLC though priceline as a 4 star? Not sure how that happened, but the hotel was clean and service good. The rooms were newly remodeled and certainly better than most older hotels. Walking down the halls and in room was suprisingly loud (very odd), however we did not hear other room noise. Location was very good, couple minutes from the highway and walking distance to restaurants. Free parking.

  • Stayed: February 2011, travelled with friends
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1  Thank Leisuretravel00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Salt Lake City Hotel

Address: 150 W 500 S, Salt Lake City, UT 84101-2321
Phone Number:
Region: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Salt Lake City
Price Range: £90 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Salt Lake City Hotel 4*
Number of rooms: 362
Official Description (provided by the hotel):
Sheraton Salt Lake City Hotel is perfectly located on 500 South, in the heart of the downtown business and entertainment district and three blocks from the Salt Palace Convention Center. Whether you want to visit Temple Square, cheer on your favorite team, or shop at City Creek Center, you'll find them all within walking distance of our downtown Salt Lake City hotel, or you can take the complimentary downtown TRAX. ... more   less 
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Also Known As:
Sheraton Salt Lake City Hotel North America
Salt Lake City Sheraton

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