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“Great property but paper thin walls”

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Sheraton Salt Lake City Hotel
Ranked #22 of 75 Hotels in Salt Lake City
Certificate of Excellence
Cincinnati, Ohio
Level 5 Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Great property but paper thin walls”
Reviewed 9 April 2012

I was torn on how to rate this hotel. The staff was outstanding and accommodating. The rooms are attractive with the usual great comfort of the Sheraton beds and excellent pillows. We even received an unexpected upgrade which I rarely receive since I no longer have platinum status and am only gold. Unfortunately, the walls must be paper thin, because there was an extraordinary amount of noise coming from elsewhere in the hotel. It didn't seem like screaming, just a lot of coming and going and the noise felt like it was right in our room.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank CincyWahoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TiffanyCHampton, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, 16 April 2012
I am very sorry that you experienced interuption of your guiet enjoyment during your stay. I reviewed events during your stay and none would have been out of the ordinary noise level so I will make sure that we address to our operation departments their noise and mulitple trips to collect supplies during their shifts. We look forward to your next stay with us. Best wishes,
Tiffany Hampton
DOSM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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New York, NY
Level 2 Contributor
5 reviews
Reviewed 26 March 2012

I stayed here for a week for a business conference and I have to say that the customer service was excellent. Everyone was extremely friendly and always helpful.

What put it over the top was on Friday. I forgot to set my alarm and the car service picking me up was trying to reach me but my phone had its ringer off. A nightmare situation, but one of the employees calmly went up and knocked on my door.

I was able to quickly gather my stuff and run out the door (and made my flight).

Afterwards, I realized I may have left some business cards behind in my hasty departure, but the hotel (Todd Andreason, specifically) answered my email for help and literally went into the room, found the business cards and transcribed them for me in an email. Now THAT is customer service:).

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miksong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TiffanyCHampton, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, 16 April 2012
It was our pleasure receiving your review; accolades were presented to Todd Andreason for his amazing customer service. We look forward to your next stay where you will have the opportunity to meet our other customer service specialists.Best wishes,
Tiffany Hampton
DOSM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weston, Massachusetts
Level 4 Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 23 March 2012 via mobile

Okay hotel. Room was very big, with a loft for the bed and bath... But the heater was 'having s nightmare' loud.

Stayed March 2012
Helpful?
Thank TravelwithBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 March 2012

In 7 years as a platinum member, staying all over the wolrd, this hotel was absolutely the worst in terms of terrible staff and customer service. All they did was to stand around at the check-in desk and chat with each other - have no concept of serving customers. No bell captain, no concierge, no taxis, no sense of urgency - calling you a taxi in a reliable manner was beyond their capability - and an attitude that it wasnt their job to help. Rude, incompetent staff who do not understand what business travellers need. Management is the same - more interested in covering their staff than actually addressing the customers needs.There is a Marriot and a Hilton just as close or closer to the business areas - stay there !

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BusinessTraveller579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Del Mar, California
Level 5 Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 March 2012

This is a typical Sheraton, dependably comfortable, with spacious rooms, nice showers and bathrooms, and very professional staff.

The pros: the usual Sheraton amenities, very competent and friendly staff, and free pick up to and from the airport, only 12 minutes away. The breakfast buffet is fine.

The cons: the major problem is noise from the outside. On one side of the hotel there is a very busy street with traffic starting early in the morning (trucks included). On the other side of the hotel you are facing the hotel ventilation exhausts (AC/heating) which is also noisy (less obtrusive IMHO, unless you get up very early).

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank plant_a_tree_now
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 6 Contributor
199 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed 2 March 2012

Here's what I liked about the Sheraton Salt Lake City:
The fact that they had meeting rooms for our conference.
The extremely comfortable bed.
Jaime, the front desk person on days.
Here's what I disliked:
The system where they offer you an upgrade by email a few days ahead and tell you it's not available when you arrive (what is the point of a system where your initial encounter with the guest is to disappoint her?).
The long, many-cornered corridors from the front desk to my room.
The fact that room-service dinner was promised in twenty minutes but arrived more than an hour after being ordered, despite two reminder phone calls.
The excuse given by room service that "there were a lot of people in the hotel."
The amount of fat and gristle in the steak piece on the steak salad.
So I thought, how can I make this experience better for everyone? and I checked out the next morning. I hope others have a less disappointing experience.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chaucerian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manhattan Beach, California
Level 6 Contributor
263 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 24 February 2012

This is a very nice Sheraton property, right in the middle of downtown. It's pretty much on the streets you use to enter and leave town to the airport. The rooms have been remodeled nicely and are comfortable. High floors have terrific views of the Wasatch Range. The club room is very nicely kept and full of nice amenities. The gym is spacious and has plenty of equipment for a road warrior. My only con of the whole trip is that the wi-fi was really slow.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fozzetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Salt Lake City Hotel

Property: Sheraton Salt Lake City Hotel
Address: 150 W 500 S, Salt Lake City, UT 84101-2321
Phone Number:
Region: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Salt Lake City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Salt Lake City Hotel 4*
Number of rooms: 362
Official Description (provided by the hotel):
Sheraton Salt Lake City Hotel is perfectly located on 500 South, in the heart of the downtown business and entertainment district and three blocks from the Salt Palace Convention Center. Whether you want to visit Temple Square, cheer on your favorite team, or shop at City Creek Center, you'll find them all within walking distance of our downtown Salt Lake City hotel, or you can take the complimentary downtown TRAX. ... more   less 
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Also Known As:
Sheraton Salt Lake City Hotel North America
Salt Lake City Sheraton

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