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“A pleasant surprise”

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Sheraton Salt Lake City Hotel
Ranked #22 of 75 Hotels in Salt Lake City
Certificate of Excellence
Reviewed 2 June 2014

Recently I went to Salt Lake City for a family gathering. I chose the Sheraton for its location. It was convenient to most everything in town. Salt Lake City, especially downtown, is easy to get around in. From the minute I walked in the lobby I was struck by its ambiance and the welcome by its staff. The lobby is big and perfect for the family to gather on our way to and from events. The rooms are very comfortable and the only down side is the street noise. There is not much you can do about that in an urban setting. There was a shuttle that took our whole group to dinner one night. That made it fun for everyone. Another nice feature of the hotel is its parking. It was so easy. That rarely happens in an urban setting. There's a decent gift shop in lobby as well as a Starbucks.

  • Stayed: May 2014, travelled with family
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Thank Christine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this reviewResponded 5 June 2014

Dear Christine P,

I'm glad we were a welcome suprise! Thank you for staying with us while on your family trip.

Jeff N.
Director of

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Reviews (966)
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502 - 508 of 966 reviews

Reviewed 29 May 2014

arrived yesterday evening, leaving as planned tomorrow morning. Had to use the bathroom in lobby behind the elevators. Men's room was in need of a cleaning, the trash receptacle was full, paper towels laying on floor and counter in 2-3 locations. This is just a snapshot, but first impressions rule.
The room was very well appointed, roomy, clean and met our expectations. However the electrical receptacle cover plate beside the bed closest to the bathroom was broken and missing enough of the cover that a child could easily put a finger or object in. I'll mention this to front desk at checkout.
Used the hottub and outdoor pool. Both were clean and functioned great. The hottub is actually in a winter tight structure with access to complex lobby, so it is usable year round. Nice feature.

Room Tip: 2nd floor rooms facing West Temple had a protruding enclosed balcony. Was able to monitor car from r...
  • Stayed: May 2014, travelled as a couple
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Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this reviewResponded 5 June 2014

Dear Steve H,

Thank you for the feedback on room 205. I will make sure our staff makes the necessary repairs.

Jeff N.
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

We stayed at this hotel after attending a convention. We got to stay on the 10th floor as club members and it was well worth it. They had breakfast as well as afternoon refreshments for that floor and the service was immaculate. The ladies attending us were very helpful and friendly. We will definitely make it a point to stay here on our next visit. Thank you Sheraton!

  • Stayed: May 2014, travelled as a couple
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1  Thank kikosari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this reviewResponded 5 June 2014

Dear kikosari,

The Sheraton Club Level rooms are definitely worth it. Thank you for being our guest and we hope you will return again soon.

Jeff N.
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

First off, this is not a 4-star hotel. Having said that, it was very nice and clean, and has some decent amenities. It is in a decent location, about a mile from Temple Square. I think you get a lot of hotel for the price I paid.

  • Stayed: May 2014, travelled as a couple
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1  Thank Stan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this reviewResponded 5 June 2014

Dear Stan T,

Thank you for the comments. I'm glad you enjoyed our amenities and downtown location.

Jeff N.
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

We only stopped here for one night but had a good experience overall.

Rooms were spacious and quiet with comfortable beds.There were some decent breakfast options. The hotel is just 7 miles from the airport, with plenty of parking available.

We had booked through the Hotwire hot rates, so for $60, we got a standard room with two queen beds - no way you can complain with that.

The only con we discovered is that your room might end up being a long walk from the lobby, as the hotel is pretty huge.

  • Stayed: May 2014, travelled with friends
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1  Thank Debanjan-Dey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this reviewResponded 5 June 2014

Dear debanjan018,

I'm glad you enjoyed our spacious rooms and the Sheraton Sweet Sleeper bed. Thank you for the review!

Jeff N.
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Was pleasantly surprised by the facility - updated, clean, friendly staff. Within walking distance to the convention center and plenty of restaurants. This place has a very inviting public area with lots of seating and an welcoming fireplace.

Room Tip: Had a room over the entrance and it was a bit loud. So ask for a room away from the entrance.
  • Stayed: March 2014, travelled on business
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Thank TnTravel-CEO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this reviewResponded 5 June 2014

Dear TnTravel-CEO,

We sincerely appreciate all our business customers. Thank you for the comments as we pride ourselves on having extremely clean rooms and a friendly staff. We hope you will return again soon.

Jeff N.
Director of Sales & Marketing

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Reviewed 25 May 2014

This hotel never disappoints. We have said here multiple times. The staff is always friendly, the food is great, and the location is awesome. Last time we stayed here we let them know it was my boyfriends birthday so they upgraded us from a Standard room to a suite. I know that this is based on availability but the fact that it even happened tells me that customer service is a priority in this hotel! We will definitely stay here again and I would recommend it to anyone needing great place to stay in Salt lake city!

  • Stayed: May 2014
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1  Thank Xtina949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this reviewResponded 5 June 2014

Dear Xtina949,

I'm glad we were able to do something special for your boyfriend's birthday. Thank you for the great review!

Sincerely,

Jeff N.
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Salt Lake City Hotel

Address: 150 W 500 S, Salt Lake City, UT 84101-2321
Phone Number:
Region: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Salt Lake City
Price Range: £95 - £289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Salt Lake City Hotel 4*
Number of rooms: 362
Official Description (provided by the hotel):
Sheraton Salt Lake City Hotel is perfectly located on 500 South, in the heart of the downtown business and entertainment district and three blocks from the Salt Palace Convention Center. Whether you want to visit Temple Square, cheer on your favorite team, or shop at City Creek Center, you'll find them all within walking distance of our downtown Salt Lake City hotel, or you can take the complimentary downtown TRAX. ... more   less 
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Also Known As:
Sheraton Salt Lake City Hotel North America
Salt Lake City Sheraton

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