I stayed here this week and really had a great stay. The check in was smooth except the bellhop put us in the wrong room. I didn't notice it until we unpacked but when I looked outside, I realized it was not the view we had requested, and the front desk made a big deal about. The State building side. I was ok with the mistake, we all make them, but when I called down and then visited in person, they kept saying "you must have it wrong Mrs Dunn". I was really getting sick of staff saying, "no your view must not be that". Finally they realized they had us in a totally different room. The bellhop must have a key to all rooms and simply put us in the wrong room. Anyway, when the front desk told me "we are all busy, and I am sorry you have a headache and that you are tired" I was about ready to ring scream. I simply said, I am not tired and don't have a headache, I simply want you to see what room we are in. Once they realized, they were fairly sorry. We just decided to stay since it was dark by then and the view didn't matter, and we had to laugh when 5 minutes later the bellhop showed up because he told we needed to move. Ok, long and short, poor communication. BUT, aside from this: The room was simply lovely. The customer service, really top level. 5 star really. I was a bit hesitate with the gold and marble photos, but it works. The bedding pink, but it works. It was really lovely. We had a huge room that looked old, and we were so surprised to hear built in 2002. Turn down service was so sweet. The candy store is a must stop. Lunch in the cafe, overpriced and slow- we should have ventured out into salt lake. The bar in the lobby fun around happy hour. Lots of people. Fun to people watch with Sundance film festival going on.
The bed, very comfortable. Nice hair products. Oh the bath... I got excited as I never get time for a "real" bath at home and when I went to take a bath, the handle fell off mid fill up. Finally my husband got it shut off. I was so made frustarated because I wanted a nice kid free bath. Maintenance came right up and 30 minutes later I was in the bath. :) Robe nice and soft! We got cookies sent to the room for our checkin inconvenience. Hot coffee early in the am in the lobby as we had an early flight. They had a nice $20 breakfast if we could have slept in, we would have done that. Lots of yummys. I would stay her again in a second. It was really nice. I stayed at the Monarch on the first part of my trip, they were so different, yet both really great stays.
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- Also Known As:
- Hotel Grand America
- Grand America Salt Lake City
- Grand America Hotel Salt Lake City, North America