This property is very high on telling you it is a five star diamond hotel. And it certainly looks grand when you step inside the very grand looking lobby. And the rooms are big and clean and nice. But the service is second rate. For instance, the lobby bar is supposedly open for dining until 10. We arrive at 9:45 and were told by the bartender that the kitchen was closed. So sorry. When I pushed the issue, the kitchen amazingly was still open, on the condition that we accept the bill as soon as we ordered. Of course this was false too, since the bill did not come until we finished. I ordered a coffee at 10. No coffee available. At 10 on a friday night in a five star hotel. That is truly preposterous. On return to our room, I learned that our keys were deactivated. I went back to the front desk, to be told that there was a problem with my credit card. Now, I understand the hotel wants to ensure it is paid, but locking a family out of their room, with all of their stuff inside, at a "five diamond" hotel, when i cannot even get a cup of coffee, is not the way to do it. Tacky. The breakfast was good.
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- Also Known As:
- Hotel Grand America
- Grand America Salt Lake City
- Grand America Hotel Salt Lake City, North America