I booked a room online last June, and the room was OK, except that it had something of a musty smell, and there were no blinds to shut out the lights from the surrounding buildings that were on all night. But when I got my credit card statement, I saw that I had been charged twice for the room: once by the company that handles online booking for the Kimball, and once by the Kimball itself. So I called immediately and talked to someone at the front desk, who said it must have been a mistake, and she would leave a note for the manager to have it corrected. But it wasn't corrected, and I called back three times, each times speaking to a different desk clerk, who said the same thing. When I asked to speak to the manager, I was transferred to the manager's office, but there was never any response, nor did anyone in management ever respond to my voice mail or e-mail messages. I finally had to submit a dispute to my credit card company to have the matter resolved. This is the most irresponsible customer service I have ever seen at a hotel, and I will not be staying at the Kimball again. I would also advise not using the online booking service, unless you want to pay for your room twice.
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- Also Known As:
- The Kimball Condominiums Hotel Salt Lake City
- The Kimball Condominiums Salt Lake City, North America