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“Nightmare-Stay Away”

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Best Western Plus Airport Inn & Suites
Ranked #36 of 76 Hotels in Salt Lake City
Certificate of Excellence
Reviewed 18 July 2014

There was NO hot water in the bathroom sink. When turned on hot NOTHING come out. There was very little cold that came out of this sink. On the first day on our stay the shower had so little cold water that it just about did not keep enough pressure to keep shower going. The second day there was NO cold water in the shower. When the front desk was told she said “I will make a note about that.” There were light bulbs burnt out all over the room. The TV remote was impossible to operate. The manager offered to give me 10% off for a room without hot and cold running water. This hotel is a disgrace!!!

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
2  Thank W9048EBpaulb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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453 - 459 of 646 reviews

Reviewed 13 July 2014

High speed internet was a virtuall non existent, room was not very clean. Hotel price too high for what you got. Person working the front desk was very nice and helpful. Comfortable bed. An average hotel nothing fancy but ok.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Best Western
Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

Stayed 4 nights, clean, comfortable room. Very quiet. Breakfast was the usual but plentiful (pancakes, omelets, cereal, toast, muffins, bacon, yogurt, etc.). Things were replaced promptly when running low. Very nice decor. Kids enjoyed the indoor pool. Would definitely stay here again.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

We booked a suite for a very reasonable price at this hotel, which evidently is fairly new. The location is quite convenient to SLC Airport and actually just a short drive to downtown.

The room itself had the look and feel of a much pricier hotel, which was very welcome on our last night in the area as we finished off a road excursion. Breakfast area is large and food as good as you're likely to find in an inclusive breakfast.

I'm not really sure what constitutes the "Plus" in Best Western, but I felt the whole facility was well planned and designed for today's traveler. If this is an example of how chains are working to get a leg up on their competition, I certainly like the trend. We'd consider staying here again should we revisit the Salt Lake City area.

  • Stayed: June 2014, travelled as a couple
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Thank WeatherWizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

If you like clean hotels, friendly staff, decent pricing but don't mind driving a bit into the city this is a great hotel for you. Only the fact that they missplaced 6 packages weighing 40 lbs and were 19x12x12 in size soured my stay with unneeded stress that could have been eliminated with communication between the day and night shift. Thanks to the night girl at the desk for finding my packages you allowed me to have restful sleep!

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Best Western
Thank Jae Min M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

Overall cleanliness and comfort were very good. Maid service and breakfast were excellent. Goofed-up reservation was not good. Out of service pool and hot tub, broken referigerator in room both very disappointing.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Best Western
Thank Howard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

This is a first class hotel. It is at a excellent location to the airport and shops; everthing in the area looks new. I really don't want to post this as the next time I go to Salt Lake City it might not be available and be sold out.

  • Stayed: June 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Airport Inn & Suites

Address: 5433 W Wiley Post Way, Salt Lake City, UT 84116-3719
Phone Number:
Region: United States > Utah > Salt Lake City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotel in Salt Lake City
#26 Family Hotel in Salt Lake City
#32 Business Hotel in Salt Lake City
Price Range: £57 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Airport Inn & Suites 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Brand new hotel, which is 5 miles away from Salt Lake City International Airport, about 15 minutes from downtown Salt Lake. With great restaurants and attractions right in the downtown area. ... more   less 
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Also Known As:
Best Western Plus Airport Inn & Suites Salt Lake City, North America

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