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“Comfortable and Convenient”

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BEST WESTERN PLUS Airport Inn & Suites
Ranked #31 of 75 Hotels in Salt Lake City
Billings, Montana
Level Contributor
56 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Comfortable and Convenient”
4 of 5 bubbles Reviewed 26 July 2014

After 500 plus miles on the road I hoped there was a room available and thankfully this facility had a vacancy. The reception desk was manned by a young man named Rick who was extremely helpful and informative. The room was a plus, very clean and comfortable with awesome beds which made for an outstanding night's sleep which I needed. The breakfast was good and the facility was very traveler friendly. I would, without question, stay here again.

Room Tip: The hotel was near the airport with multiple hotels/motels in the immediate area but I didn't he...
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank BozemanDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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548 reviews from our community

Traveller rating
    249
    154
    74
    39
    32
See reviews for
164
170
35
110
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Leavenworth, United States
1 review
2 of 5 bubbles Reviewed 25 July 2014

Service was poor as only one person was on duty at any given time. Our suite was a joke -- jut a room with love seat, chair and coffee table crammed into it. Laundry broken, Hallways cramped. Breaklfast was only so-so. Would not recommend this hotel for any reason. There are plenty of other hotels very nearby.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohnert Park, CA, United States
1 review
1 of 5 bubbles Reviewed 24 July 2014

Our automobile was broken into during the night. The staff showed little concern. As a Matter of fact they had a very cavalier attitude, indicating to me this was a common occurrence. There are no security cameras and no security personal. When I asked for a later check out time I was told "all they could do was 12:00 PM". There was ABSOLUTELY no effort made by "Motel" to mitigate our traumatizing experience.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Judith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyoming, United States
1 review
4 of 5 bubbles Reviewed 23 July 2014

I enjoyed this motel. I had to come to town to pick up my daughter from the airport. This motel was close to where I needed to be, and was comfortable, and clean. The staff was helpful, and I enjoyed the stay.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Brit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
182 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

So, when we first walked into the lobby, we were impressed by its cleanliness and tasteful furniture. The Front Desk was awesome, quick and efficient! Then came the map! LOL! This hotel has a rather odd layout, quite confusing and without the map, I definitely would have gotten lost! Our room was very nice; I just loved the contemporary and up-to-date décor! And the refrigerator was BIG and CLEAN!! I’m sold on “clean”, for sure! It was spacious and the CLEAN couch was big enough to stretch out on without our feet hanging over the edge. It’s the little things that struck me as awesome. For example, the room door stays open, making it so much easier to get your bags in unencumbered by a heavy, self-closing door. The fitness center looked well-appointed (I really should start using the fitness centers, really!) And the internet was super-fast and reliable. So, why only 4 "circles"? The one thing that shocked me is that although our room had a refrigerator, it didn’t have a microwave. I called the front desk thinking it was an oversight, but I was told that if I wanted a microwave, I needed to ask for it when I made my reservation. As a side note, the AC is an old model, and you can’t keep the fan running. It’s loud enough when it starts up to wake you up.

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank CharlieCN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 18 July 2014

There was NO hot water in the bathroom sink. When turned on hot NOTHING come out. There was very little cold that came out of this sink. On the first day on our stay the shower had so little cold water that it just about did not keep enough pressure to keep shower going. The second day there was NO cold water in the shower. When the front desk was told she said “I will make a note about that.” There were light bulbs burnt out all over the room. The TV remote was impossible to operate. The manager offered to give me 10% off for a room without hot and cold running water. This hotel is a disgrace!!!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank W9048EBpaulb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vernal, Utah
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 13 July 2014

High speed internet was a virtuall non existent, room was not very clean. Hotel price too high for what you got. Person working the front desk was very nice and helpful. Comfortable bed. An average hotel nothing fancy but ok.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Airport Inn & Suites

Property: BEST WESTERN PLUS Airport Inn & Suites
Address: 5433 W Wiley Post Way, Salt Lake City, UT 84116
Phone Number:
Region: United States > Utah > Salt Lake City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotel in Salt Lake City
#30 Family Hotel in Salt Lake City
#32 Business Hotel in Salt Lake City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Airport Inn & Suites 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Brand new hotel, which is 5 miles away from Salt Lake City International Airport, about 15 minutes from downtown Salt Lake. With great restaurants and attractions right in the downtown area. ... more   less 
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Also Known As:
BEST WESTERN PLUS Airport Inn & Suites Salt Lake City, North America

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