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“Close to downtown but issues to heed”

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Homewood Suites by Hilton Salt Lake City - Downtown
Ranked #36 of 75 Hotels in Salt Lake City
Reviewed 19 February 2012

The rooms are very nice as you would expect from a Homewood Suites. The location is close to the Salt Palace and basketball arena. The price was under $100 for a Friday night. Our rooms were quiet. So why only three stars?

The staff seems untrained and the hotel maintenance seems to be very lax. There were 10 people in the lobby on Friday evening and only one person at the front desk. Finally someone else showed up and we were checked in within 15 minutes. Although they told us where the shared underground parking was, they did not tell us there are two levels. The first level hard cars everywhere and the second level was unmarked. After ten minutes of driving around we finally found it.

Per the staff, the business center "was not working". They offered to print boarding passes and were very polite. However, either the computer or printer or user were not working well. It took another 15 minutes to print the boarding passes.

There is a hot water problem in spite of what the staff says. Even at 5am the water was cool, then warm/hot, then lukewarm within a ten minute shower. The same experience on two different floors.

Although we were never bothered, there are a few homeless around, even at 6am on a 24 degree morning.

I would probably stay there for a quick business trip again, but I expect a pretty good price for the lack of investment in operations.

  • Stayed: February 2012, travelled with family
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1  Thank KevinBuildsWireless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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708 - 714 of 815 reviews

Reviewed 19 January 2012

Nice hotel but seems to have a hot water issue. Hotel is full. Went to take a shower and nothing but slightly warm water. I called the front desk and they said everything is working properly. Probably everyone taking a shower at one time. Really not an appropriate answer.

Stayed: January 2012, travelled on business
2  Thank GlobTrav3400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2012

I picked this hotel for its location. I am a busniess traveler and prefer to stay within the Hilton brand so I gave this Homewood a shot. The location is perfect since it is only 2 block away from an outdoor mall with plenty of restaurants to choose from. My only 2 complaints would be the quality of the free breakfast (but I guess you get what you pay for) and the speed of the internet. I think all hotels need to at least have 1Mbps download speed to consider it "high-speed" and this one was barely coming in at .5Mbps. Other than that, I would highly recommend staying here.

  • Stayed: January 2012, travelled on business
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Thank liebs04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2012

We paid $125 (senior rate) for a week in a suite. Two adults in the master bedroom, teenager boy with his own TV in adjoining living room. Good wireless connectivity most of the time.

Reasonable free breakfasts and dinners; nice lobby. Because of proximity to the homeless shelter, this hotel has card key access to the elevators, a rare feature in HIltons. We occasionally had to renew our card keys at the reception.

One complaint: the housekeeping staff did not know when to make up the room. The 'Pls make up room' sign common in other Hiltons was absent here. We phoned housekeeping to get the room made up.

Close to big shopping center. Secure underground parking.

  • Stayed: December 2011, travelled with family
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Thank constanttraveler71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2011

We have stayed here many times. Very quiet. Great rooms. Great beds. Much better than average breakfasts. When we have travelled with family or other friends we often reserve the two bedroom suites.

  • Stayed: December 2011, travelled with family
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2  Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2011

Very clean and quiet, with no noise problems. Pioneer Park across the street was filled in the south half with "Occupy SLC" protestors, so running in the park was a challenge. Three block walk to convention center, but not bad. Hotel had very good Japanese restaurant next door. Parking for hotel was a shared garage under the hotel and was poorly lit. The gentleman hosting the morning buffet on Tuesday or Wednesday, 25/26 October was very nice and professional. Room was very comfortable and bed was great. Extremely clean room.

  • Stayed: October 2011
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Thank GMan3909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2011

My husband and I chose this suite hotel based on the great reviews on tripadvisor.
I agree with all on location, cleanliness, quality and buffets.
I'll mention some other points which have not been highlighted earlier.

Initially, I was surprised by the presence of homeless people in the park across from the Hotel.
However, as the days progressed, I was aware that they were regularly monitored and moved on.
Also, they do not hang close to the hotel.Comforting, is that the Police Department has a connection to the Hotel and often the officers came in for the breakfast and dinner buffets.

We had a suite on the 3rd floor. All of the suites on this floor have accessibility to an outdoor area that wraps around the entire hotel and encompasses a heated swimming pool and hot tub. Even though the outside air was chilly (50F), I enjoyed the hot tub.

The business center is incredible! It has a computer, fax, copier,and calculator with paper read outs...............all complementary.

There is also the convenience of a self service laundry located in the hotel, which I did not have to use. In the suite is a grocery shopping list, which when filled out, will be delivered to you by the staff.

A truly welcoming addition to this hotel are two employees, the Host and Hostess of the Dinner Buffet, Amber Gallegos and Ma'afu Suliafu. Not only were they entertaining, but they made me feel at home. If I was in the Hospitality Industry, I'd grab these two up!

Room Tip: We stayed on the 3rd floor with all suites having direct access to an outdoor area which wraps aroun...
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  • Stayed: November 2011, travelled on business
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2  Thank bronzebabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Salt Lake City - Downtown

Address: 423 West 300 South, Salt Lake City, UT 84101-1239
Phone Number:
Region: United States > Utah > Salt Lake City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Romantic Hotel in Salt Lake City
#19 Business Hotel in Salt Lake City
#31 Family Hotel in Salt Lake City
Price Range: £83 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Homewood Suites by Hilton Salt Lake City - Downtown 3.5*
Number of rooms: 124
Official Description (provided by the hotel):
The brand new unique and 8-time award-winning Homewood Suites by Hilton is one of Salt Lake's newest and finest all suite hotels. We are located in the heart of the vibrant Gateway district. You are within walking distance of all of the city's finest restaurants, shops, and entertainment. In addition the hotel is situated within minutes of Salt Lake's business district, airport, and governmental offices. Make the Homewood Suites Salt Lake City Downtown your "Home away from Home!" ... more   less 
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Also Known As:
Homewood Suites, Slc Downtown Hotel Salt Lake City
Homewood Suites Salt Lake City
Homewood Salt Lake City
Hilton Salt Lake City
Homewood Suites Downtown
Salt Lake City Homewood Suites
Salt Lake City Hilton
Homewood Suites By Hilton Salt Lake City - Downtown North America

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