The rooms are very nice as you would expect from a Homewood Suites. The location is close to the Salt Palace and basketball arena. The price was under $100 for a Friday night. Our rooms were quiet. So why only three stars?
The staff seems untrained and the hotel maintenance seems to be very lax. There were 10 people in the lobby on Friday evening and only one person at the front desk. Finally someone else showed up and we were checked in within 15 minutes. Although they told us where the shared underground parking was, they did not tell us there are two levels. The first level hard cars everywhere and the second level was unmarked. After ten minutes of driving around we finally found it.
Per the staff, the business center "was not working". They offered to print boarding passes and were very polite. However, either the computer or printer or user were not working well. It took another 15 minutes to print the boarding passes.
There is a hot water problem in spite of what the staff says. Even at 5am the water was cool, then warm/hot, then lukewarm within a ten minute shower. The same experience on two different floors.
Although we were never bothered, there are a few homeless around, even at 6am on a 24 degree morning.
I would probably stay there for a quick business trip again, but I expect a pretty good price for the lack of investment in operations.
- Official Description (provided by the hotel):
- The brand new unique and 8-time award-winning Homewood Suites by Hilton is one of Salt Lake's newest and finest all suite hotels. We are located in the heart of the vibrant Gateway district. You are within walking distance of all of the city's finest restaurants, shops, and entertainment. In addition the hotel is situated within minutes of Salt Lake's business district, airport, and governmental offices. Make the Homewood Suites Salt Lake City Downtown your "Home away from Home!" ... more less
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- Also Known As:
- Homewood Suites, Slc Downtown Hotel Salt Lake City
- Homewood Suites Salt Lake City
- Homewood Salt Lake City
- Hilton Salt Lake City
- Homewood Suites Downtown
- Salt Lake City Homewood Suites
- Salt Lake City Hilton
- Homewood Suites By Hilton Salt Lake City - Downtown North America