We always stay in a Marriott, but this is our first time at a SpringHill. I would rather pay a little more and stay at a Courtyard or Residence Inn. We stayed 3 nights at this hotel with 3 children (11, 8 and 5)
LOCATION: It's on the outskirts of the Downtown area and from a room in the front, we had a lot of industrial buildings that were full of graffiti as our view. The view from the back of the hotel looked a little bit nicer. Easy freeway access and a Starbucks right around the corner is a plus.
SERVICE: The service from the front desk was good on arrival. ** I did request extra towels on my reservation and those were not in the room. ** I brought a throw from home left it on the bed the morning and found it thrown on the floor after the room was made up. I thought that was terrible! ** Also, there was a dirty towel left on the floor. ** We couldn't find a station guide for the TV and called the front desk. He said he was happy to make a copy for us and that "we could come grab it". At other Marriotts, I am used to having anything we need offered to be brought to us. ** I called ahead to be sure the room was cool since the temps were very high, I was told that someone would be sent up to check. Upon arrival, the AC was on, but I believe it needed serviced, the temperature of the room was comfortable but on the warm side the whole time. **Breakfast service was terrible, more on that below.
CLEANINESS: Besides my throw being thrown on the floor and the dirty towel being left, I give the cleanliness an A+ :)
BREAKFAST: My husband kept saying "the cereal was good" LOL. The breakfast buffet area is VERY small, it was impossible not to run into someone while trying to get your food. And the more seating area is needed. On the second day, we had to use a coffee table and sit on the couches (not so easy with a 5 year old trying to eat cereal!) I sat on the floor. There was a table open, but it needed cleaned. Syrup was spilled all over it. The make your own waffles were tasty, but be sure to throw the cup you use for the batter away or the lady doing breakfast service will yell at you! (and the cup wasn't even mine) When I asked her very kindly for a spoon, she was sure to tell me very rudely that everyone waits until breakfast is over in 20 minutes and that we just need to be patient! Excuse me!? The muffins were good and one the first day, I had a decent banana but I didn't see any after day one. The eggs and sausage are terrible.On the 3rd day, half of my family enjoyed our leftovers from The Red Iguana (which is AMAZING!) rather than suffer through another breakfast downstairs! To sum it up, you can find enough on the buffet for a decent breakfast and it's better than spending $50+ at a restaurant but they really need more than one (rude) person taking care of breakfast on weekends!
OTHER: There is only one elevator and as another reviewer said, it's VERY slow. ** We did like the layout of the room, it worked out well with a family of 5. One of the children slept on the sofa sleeper, two on one double bed and my husband and I on the other. ** The beds were super comfortable** **We could hear traffic outside and doors near ours being closed and that was with a fan we brought being used on high** The swimming pool is clean and towels are available, but it's a very small pool. The hot tub was great and the courtyard area were great.
This place isn't a dive, but definitely on the lower end of Marriotts.
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- Also Known As:
- Springhill Suites Salt Lake City Downtown Hotel Salt Lake City
- SpringHill Suites Salt Lake City Downtown North America