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“Holiday Inn Customer Care is a JOKE”

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Holiday Inn Express Hotel & Suites - Airport / East
Ranked #42 of 75 Hotels in Salt Lake City
Certificate of Excellence
Reviewed 24 June 2013

We have stayed at Holiday Inn so much so that we WERE Platinum members, but that has changed! The last two Holiday Inn's we stayed in were HORRIBLE to put it mildly - noisy, unfriendly, uncaring staff, manager never called as I was instructed would happen, etc. etc. So I called customer care to get some satisfaction that these were isolated case -- was on hold for over 20 minutes! After Vicki came on the line, she said it was MY problem that I VOLUNTEERED to be on hold for that long! So I asked for her supervisor, Andrew, who told me the EXACT SAME THING!! I don't even want to take a chance on another Holiday Inn when there are soooo many other hotels to choose from! And then when management doesn't even care about the customers...soooo sad

  • Stayed: June 2013, travelled on business
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1  Thank pkotzur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this reviewResponded 3 July 2013

I am so sorry that you had horrible experiences at the past 2 Holiday Inns you have stayed at. Even more sorry that you were treated the way you were with Customer Care. I do not know which hotels it was that you stayed at. If it was my hotel, Holiday Inn Express and Suites Salt Lake City Airport East, please contact me directly at the hotel. As the General Manager, I will do whatever I can to help you. Again my deepest apologies for your experience, and your frustration. Please let me know if there is something I can do. Thank you!

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129 - 135 of 211 reviews

Reviewed 15 April 2013

Easy to get to off the 215 coming from Arizona. Across the street from the airport, but didn't hear any planes flying over constantly. Room was clean, good size and nicely decorated with a microwave and small frig. Bathroom was large enough, but, as one review mentioned, the lighting could be a little better. Good sized desk for the computer and good wi-fi connection. Hotel staff was very friendly and helpful. Free breakfast in the morning with the usual selection and was good. Definitely would stay again when in the SLC Airport area.

Room Tip: The A/C unit is noisy if you run it at night.
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  • Stayed: April 2013, travelled as a couple
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1  Thank Sharon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this reviewResponded 17 April 2013

Thank you so much for coming to stay at our hotel. It is amazing how you don't hear the planes even though we are an airport property. Thank you so much for your kind words about our staff, I will pass on to them. We are very happy that the size of the desk and our internet met your needs. Thank you for letting us know about the lighting in your bathroom. We welcome any opportunity to improve. Thank you again for staying with us. We look forward to having you with us on your next trip to Salt Lake City!

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Reviewed 30 March 2013

Just going to second recent reviews. Very clean, modern and spacious bathroom (could use a little bit brighter light, but nothing major). Smells good, safe, secure. Wifi outstanding - good place to stay on business and be able to get work done both in dining areas and rooms. Location easy to get to and will be staying here again when going to Salt Lake.

  • Stayed: March 2013, travelled on business
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1  Thank BeachWere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this reviewResponded 9 April 2013

Thank you for staying with us, and thank you for your wonderful compliments about the hotel! We are very happy that your stay was comfortable and that you were able to get done what you needed to. On a side note, I will have our Maintenance Engineer inspect the lights in guest room bathrooms to ensure we get as much light there as possible. Thank you for letting us know about that. We appreciate your business and look forward to having you stay with us again on your next trip to Salt Lake City!

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Reviewed 26 March 2013

Very convenient. Easy access from the airport and close to downtown and interstate. Quiet location. I've stayed here several times and the place is fairly new- built probably around 2010. Decent breakfast. Room was clean. Would definitely stay again when visiting Salt Lake. Great value for the price.

  • Stayed: March 2013, travelled with family
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Thank R W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this reviewResponded 27 March 2013

Thank you so much for coming to stay at our hotel, and also for your continued patronage. It is always wonderful to hear from our return guests and how they feel about our hotel. Thank you for your wonderful comments. If there is anything that we can improve on, please let us know. We welcome any opportunity to improve. Thank you for staying with us and we can't wait to have you with us again!

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Reviewed 20 March 2013

This is a very nice, clean hotel off the main strip, but with ready access to downtown and the airport. It's a little challenging to get to the hotel from the 215 beltway, but once you figure it out, it isn't too tough. The front desk staff is professional but wasn't overly friendly. The rooms are nicely appointed and very clean. Our bed had a pretty sizable dip in the center, so sleep wasn't the greatest. I like having several different pillows to choose from. The breakfast center is large and the lady running it was very hard working and diligent to keep the food supplied. The pool was supposed to be under maintenance, but they opened right before we got there! Good stay, quiet location despite being near the airport.

Room Tip: The elevator makes a loud "ding" when you get in. Rooms near the elevator may be interrup...
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  • Stayed: March 2013, travelled with family
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Thank MTHOTELS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this reviewResponded 22 March 2013

Thank you for coming to stay with us. We truly appreciate your business. I am very happy that you had a good stay and also thank you for your candid comments about the hotel. I will adress the comments about the front desk staff and about the bed in your guest room with our department managers so we can improve our hotel in these areas. We always welcome the opportunity to improve. I am very happy you enjoyed our breakfast, the pool area and also that you liked having a choice of pillows. Thank you again for coming to stay with us, and we do hope that you will stay again on your next trip to Salt Lake City!

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Reviewed 25 February 2013

got stuck at in Salt Lake due to a flight delay...after a bad day flying this was a nice retreat. Hotel is clean, beds a comfortable and the resturant was decent. If you are looking for an overnight at SLC this is a good choice.

  • Stayed: February 2013, travelled as a couple
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1  Thank btadams97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2013

We had a weekend get away the hotel was nice roomy and quiet. It was clean with comfortable beds. We enjoyed the indoor pool and hot tub. The staff provided great customer service. They do have a breakfast. Free parking. Would stay again.

  • Stayed: December 2012, travelled with family
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Thank mjhotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this reviewResponded 5 February 2013

Thank you for coming to stay with us. We are very happy that you enjoyed the space, comfort and quiteness of the hotel as well as the pool and hot tub. Thank you for your wonderful comment about our staff, I will pass that on to them. Please do come stay with us again on your next trip to Salt Lake City. Thank you for choosing our Holiday Inn Express for your place to stay!

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Additional Information about Holiday Inn Express Hotel & Suites - Airport / East

Address: 200 N 2100 W, Salt Lake City, UT 84116-2927
Phone Number:
Region: United States > Utah > Salt Lake City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Salt Lake City
#8 Romantic Hotel in Salt Lake City
#21 Business Hotel in Salt Lake City
#34 Family Hotel in Salt Lake City
Price Range: £68 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites - Airport / East 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
The Upscale Holiday Inn Express Hotel & Suites, Salt Lake City Airport East Travelers looking for a warm & inviting hotel in Salt Lake City will love this pet-friendly SLC hotel. The staff of Holiday Inn Express at Salt Lake Airport (SLC) provides guests outstanding service in many different ways. Corporate travelers appreciate the location and convenience of this hotel, 3 miles from SLC airport. Business meetings are easy to get to when you're 4 miles from downtown. If you'd like a closer meeting, consider our SLC hotel's meeting rooms. The 24-hr Business Center is ready for all your business needs. Leisure travelers love our beautiful Holiday Inn Express at Salt Lake Airport (SLC) because we offer an upgraded experience that will make any vacation memorable. You can head downtown to visit Gateway Mall. Also visit Temple Square, Trolley Square & the EnergySolutions Center. It is easy to get to the Great Salt Lake, 10 miles from our SLC hotel, since we're off I-80 and I-215. The best part of these Salt Lake City accommodations are the extras that make this a great Salt Lake City hotel deal. There's free high-speed, wireless Internet access. We have a free hot breakfast served daily and a coffee bar in the lobby 24-hrs a day. From the free shuttle to the airport and friendly staff, we make your visit memorable when you Stay Smart with Holiday Inn Express. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites - Airport / East
Holiday Inn Salt Lake City
Salt Lake City Holiday Inn
Holiday Inn Express Hotel & Suites - Airport / East Salt Lake City, North America

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