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Holiday Inn Express Hotel & Suites - Airport / East
Ranked #40 of 75 Hotels in Salt Lake City
Certificate of Excellence
Livonia, Michigan
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Wonderful!”
Reviewed 24 February 2014 via mobile

We were flying standby to Vegas so we had to overnight in SLC. A shuttle was sent for us and upon our arrival Mike greeted us enthusiastically. It was midnight! The room was clean, bed was comfy and the room temperature was just right! Never had to adjust it. We left at 6:15 the next morning and once again Mike greeted us enthusiastically. We didn't have time for the breakfast but it looked good! I don't like to book hotels without reading about them first but in the lobby they have a Trip Advisor award..... Would defiantly stay here again if we needed too.

Stayed February 2014, travelled as a couple
Helpful?
Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this review, 26 February 2014
Thank you both so much for coming to stay with us! I know it was a short night, but I am very happy it was a comfortable one for you. Very glad I got to meet you! If you ever come back to Salt Lake City, please come see us again! We would love to have you. Hope you enjoyed your trip to Las Vegas! Take care, and thank you again! We appreciate you!
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205 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
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English first
Winchester, Virginia
1 review
Reviewed 18 February 2014 via mobile

I stay in a hotel at least one a week and I've never encountered anything like this before. I ended up staying at this property due to my flight being canceled. I walked in to an inviting lobby with a fire and the smell of fresh baked cookies. I was not in the best of moods upon my arrival but the young lady at the front desk, Pagan, I believe her name was, greeted me with a genuine smile. She talked to me like I was an actual person rather than just another guest. She had so much compassion about her. She was very thorough and prompt with my requests. She was very educated and had an answer to my every question. I felt more than welcomed and important. As I went to bed I was even offered cookies. Thank you for an awesome night spent. I will return everytime I am in Utah!

Stayed February 2014, travelled on business
Helpful?
Thank mrmachodude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this review, 20 February 2014
Thank you so much for the absolutely wonderful compliments about Pagan and your stay. She is a wonderful example of how we try to make each guest feel as though they are at home, as well as being important to us. You are what keeps us going. Thank you so much for staying with us. I realize that it was due to an issue at the airport but I thank you. I am so happy you enjoyed your stay and that you were taken care of so well. I hope you had a chance to try some of those cookies you were smelling. They are awesome! Please do come back and see us the next time you are in Salt Lake. We would love to have you as our guest again! Thank you for choosing Holiday Inn Express!
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San Jose, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 February 2014

Samantha at the front desk went out of her way to help us. She recommended restaurants to eat at, places to visit and took time to tell my son about the area. My son was in town to visit the college and Samantha talked to him about Salt Lake City and the surrounding areas. Very nice stay and it was nice to see some one go above and beyond with a guest.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveler19602014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this review, 14 February 2014
Thank you so much for staying with us. We are so happy you chose our hotel. Thank you for the very kind words. We really do appreciate it, and appreciate your business. If you are back in Salt Lake at some time, please come back. We would love to have you stay with us again. Thank you again!
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Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 February 2014

I recently stayed at this property and while the hotel staff was very friendly upon my arrival, I was baffled to find a $20 charge for a "ruined hand towel" on my folio. Of the thousands of hotels I have stayed at in both my personal and professional life, I have never heard of such a thing, especially since I did not ruin any towels. Beware of washing your face or getting any makeup on a towel because they will charge you for it.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank wrldtrvlr2514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this review, 12 February 2014
I am sorry that you are so frustrated with this. Please understand that I am as well. It is never pleasant when a substance is on one of our towels. It makes things difficult not only for us, but for the guest as well who usually ends up being charged for a ruined piece of linen. With this caked on substance not coming out of the towel, I can no longer use the towel in a guest room and will have to replace it. Cost for the towel, shipping to replace it, as well as chemicals to treat the towel with the stain have to be factored in. As we talked about over email, if I can get the substance completely out of the towel, I will refund the $20 charge. I appreciate you staying with us, and can understand your position on this. I will be in contact with you as we do everything we can to get the towel clean. Thank you for choosing Holiday Inn Express.
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Salida, Colorado, United States
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 January 2014

After driving all day on the way home from Christmas vacation my entire family was looking forward to getting some good sleep. Not only was the room 80 degrees but there was no way to cool it down! The wall unit did nothing (even after resetting it), the windows would not open, and the staff "Samantha" couldn't have cared less. I asked for a fan while I watched my family sleep in the bare minimum and still tossing and turning. My children are 9,7, and 7 months and to watch them and my husband snore toss and turn and sleep horribly while I couldn't fall asleep at all. After laying on the bathroom floor to attempt to cool off, I resorted to standing out side in 20 degree weather to cool off to the point where when I went back in the room it would be comfortable. After all that and telling the staff that I was not paying for this horrendous experience I was told that either "Mike" or "Larry" would be contacting me Monday morning (we stayed Saturday evening). 20 days later and several messages left my credit card was never credited and not even so much as 'Hey, we are terribly sorry about your experience and would like to make it up to you.' Even as a frequent stayer and card carrier!

Room Tip: For a $95 stay go someplace else so you can actually get some sleep!
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrsSBaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this review, 27 January 2014
I am so sorry. As I sit here reading your review, the only words that I can even come up with to express my sorrow for how you have been treated are I'm sorry. There is no excuse, no explanation and no apology that can even come close to making up for what happened to you and how you were treated. You should have been taken care of and this situation should have been taken care of right on the spot. I cannot apologize enough for the lack of communication from us. I am so very sorry. The associate involved who showed no care or compassion for your situation will be addressed and consequences will be enforced. There is no excuse for those actions. I assure you this is not something that happens here. We really do try make each guest feel as though they are at home here with us. That is our goal! Please contact me, the General Manager, so that I can make this right with you and take care of your needs. I thank you for coming to stay with us, and thank you for being loyal IHG Rewards Club Members. Please come stay with us again. I am very confident you will find the next stay to be an enjoyable one. Thank you very much for your candor, your comments. I welcome any opportunity for us to improve and you have given me items that will be addressed and trained on. Thank you!
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Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 December 2013 via mobile

Nice room, comfortable bed, awesome breakfast with everything you would expect and more, the omlets were good and a nice surprise as well as the warm cinnamon rolls, free wifi, friendly staff. It was not the most convenient location but it's a very nice hotel and I was impressed.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank sunshinecind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this review, 30 December 2013
Thank you so much for your amazing compliments about the hotel! We are very happy that you enjoyed your room, the breakfast and our hotel as a whole. We are so appreciative of the compliment about the staff, cinnamon rolls and the wifi. Thank you so much for staying with us! Please come back and stay with us again! I'm sure you will enjoy your next stay just as much as this one. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 November 2013 via mobile

The hotel is clean and reasonably appointed. The location is in a remote location on the east side of the airport. Bedding is average. I had a descent nights sleep but be advised the airplane noise starts at 730.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 32ozicedlatte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jody1357, General Manager at Holiday Inn Express Hotel & Suites - Airport / East, responded to this review, 26 November 2013
Thank you for choosing our hotel for your place to stay on your trip to Salt Lake City. Thank you for the compliment about our cleanliness. We do really try to keep the hotel as clean and fresh as possible. Thank you for letting us know how you feel about the bedding. We are replacing all of our pillows and pillowcases at the beginning of 2014 so we will have Queen size pillows on Queen beds, and King size pillows on king beds. We think that will really help with our guests getting a good night sleep. Thank you for staying with us, we really appreciate it. If you are ever in the area, please come stay with us again. We would love to have you as our guest!
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Additional Information about Holiday Inn Express Hotel & Suites - Airport / East

Property: Holiday Inn Express Hotel & Suites - Airport / East
Address: 200 N 2100 W, Salt Lake City, UT 84116-2927
Phone Number:
Region: United States > Utah > Salt Lake City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Salt Lake City
#8 Romantic Hotel in Salt Lake City
#21 Business Hotel in Salt Lake City
#34 Family Hotel in Salt Lake City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites - Airport / East 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
The Upscale Holiday Inn Express Hotel & Suites, Salt Lake City Airport East Travelers looking for a warm & inviting hotel in Salt Lake City will love this pet-friendly SLC hotel. The staff of Holiday Inn Express at Salt Lake Airport (SLC) provides guests outstanding service in many different ways. Corporate travelers appreciate the location and convenience of this hotel, 3 miles from SLC airport. Business meetings are easy to get to when you're 4 miles from downtown. If you'd like a closer meeting, consider our SLC hotel's meeting rooms. The 24-hr Business Center is ready for all your business needs. Leisure travelers love our beautiful Holiday Inn Express at Salt Lake Airport (SLC) because we offer an upgraded experience that will make any vacation memorable. You can head downtown to visit Gateway Mall. Also visit Temple Square, Trolley Square & the EnergySolutions Center. It is easy to get to the Great Salt Lake, 10 miles from our SLC hotel, since we're off I-80 and I-215. The best part of these Salt Lake City accommodations are the extras that make this a great Salt Lake City hotel deal. There's free high-speed, wireless Internet access. We have a free hot breakfast served daily and a coffee bar in the lobby 24-hrs a day. From the free shuttle to the airport and friendly staff, we make your visit memorable when you Stay Smart with Holiday Inn Express. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites - Airport / East
Holiday Inn Salt Lake City
Salt Lake City Holiday Inn
Holiday Inn Express Hotel & Suites - Airport / East Salt Lake City, North America

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