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“Good value, great shuttle service, excellent breakfast.”

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Crystal Inn Hotel & Suites Salt Lake City - Downtown
Ranked #9 of 75 Hotels in Salt Lake City
Certificate of Excellence
Reviewed 9 February 2014

For a facility near downtown, this is a good value especially if you use a third party booking site. The complimentary airport and Family History Library shuttle service is convenient. It is nice to see lobby is frequented by local law enforcement keeping an eye out for trouble in the area. There's a Denny's next door and other restaurants nearby. Quite rooms.

Room Tip: On the fourth floor, there was no noticeable traffic noise.
  • Stayed: February 2014, travelled with friends
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2  Thank J R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 February 2014

We were pleasantly surprised with the size of the room, comfort of the beds, and the breakfast - truly a buffet and delicious. Easy access on and off the interstate made a short trip the the ski slopes. Downtown was not far away either, and we explored the Temple Square area also. Staff was friendly. Laundry cost was most reasonable I have encountered (had a surprise load we needed to do). Parking included too.

  • Stayed: January 2014, travelled with family
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1  Thank 2013ForeverYoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2014 via mobile

I checked in on January 2014. The rooms are dated. The carpet was old and looked dirty. The pillows are of poor quality. The fridge doesn't keep food cold enough to keep from getting bad. This hotel in my opinion needs to be remodeled. It reminds me of an old Shilo Inn the way the rooms are layed out. It is a good location close to downtown but there is better options.

Stayed: January 2014, travelled with friends
Thank nvdsl99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2014

I was nervous when our airline provided this hotel for us when our flight was over-sold. A decade ago we often stayed in a sister property in Logan, UT, when we went back to this property last year the over-powering stench of cigarette smoke caused our daughter to have an acute asthma attack, and these were in the "no-smoking" rooms. Fortunately there was not a similar problem with this property. The air in both our room and the public areas was fine.

The shuttle picked us up at the airport in a very timely fashion, however, in spite of our pleas to wait for help, the overly-energetic driver shoved my husband's scooter into the rails in the back of the van causing a huge break in the body of the scooter. Not only was there no apology, but there was no acknowledgement of damage. This made our one night at the Crystal Inn exceptionally expensive for us.

Immediately upon checking in we made arrangements for our return to the airport the following morning. We wished to leave at 9am. In the late afternoon the front desk called and said that there was no room for us on the 9am shuttle, and we would need to leave at 8:30am. Then, near bedtime we were informed that an airline crew needed to leave at 8:30am and we would need to leave at 8:00am.

This hotel is a bit worn around the edges, but the bed was comfortable. The linens were satisfactory, and the TV was adequate. The room was good sized and the decor was not unpleasant. It was an average hotel room. With the exception of the shuttle driver, the staff of the hotel were professional, but not particularly personable. One did not get the impression that one's business was valued or appreciated, but perhaps that is because they knew we had not selected the hotel ourselves.

The hotel enjoys a fairly convenient location to the light rail system. During the afternoon we walked the three blocks to the train, and took it to the mall. As it was a Sunday there was not much open, but we enjoyed a movie and managed to get back before it became dark and overly cold.

The dining choices in the near neighborhood of the hotel are dismal. It was very cold and stormy outside, and we opted for Denny's because it was just too cold to go anywhere else. The hotel did offer a buffet breakfast, which we did not eat. It made no sense to us to get up even earlier to eat at the hotel, as we had to leave for the airport one hour ahead of our schedule.

All in all, our experience at the Crystal Inn was not terrible, but it was not spectacular either. This is not a property I would necessarily return to if I had the options normally available to me in this city.

  • Stayed: January 2014, travelled as a couple
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Thank Busy-retired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014

The public areas are very dirty, and i don`t know if the hotel is under renovation, because the room number and some places are new, but there are other details that are broken, without painting. The front desk is very confusing about our request as a guest, for exemple i try to get one package delivered after we checked on sups website and the front desk didn`t find it, after lot of work and they telling us that it wash`t delivered the manager fid it over the front desk table.
After my check in i didn`t like my room in the first floor, because there are a lot of noise coming from the second floor, when i came to front desk and ask for a room in the hightest floor they told me that it`ll not be possible and i will have to upgrade my room, after some conversation, they gave to me a room in the 4th floor, and there aren`t any amenity different than the other room, only the location. So i notice that there wasn`t any upgrade situation, they just want to give me a room in the 4th floor, to reserve those rooms for crew, that always came from the airport to stay for one night and need some silence. The breakfast is very good, there a lot of options of food.

  • Stayed: December 2013, travelled as a couple
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Thank rodrigo t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

My wife and I keep coming back to the Crystal Inn and are never disappointed. Free internet, small but excellent gym, big pool and nice hot tub, walking distance from excellent dining options, spacious rooms, friendly staff, shuttle to airport and elsewhere on request, new rewards program, etc. Also, excellent hot breakfast.

  • Stayed: January 2014, travelled with family
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Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2013

Our Senior Citizens traveled together from Monticello, Utah to Salt Lake City to see the Legislatures at The State Capitol and we stayed at The Crystal Inn and really enjoyed the stay.
The room was spacious, the water in the tub and shower hot and had enough pressure. The food in the breakfast buffet was great with a good variety. The Staff was friendly and helpful. We enjoyed the hot tub and sauna room. We loved our visit to the State Capitol and viewed a few old buildings around the area.

Room Tip: Higher floors will have less noise from the room above...most especially if you are on the top floor...
  • Stayed: February 2013, travelled on business
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Thank ltlangford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crystal Inn Hotel & Suites Salt Lake City - Downtown

Address: 230 W 500 S, I-15 Exit 310, Salt Lake City, UT 84101-2309
Region: United States > Utah > Salt Lake City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Salt Lake City
#14 Romantic Hotel in Salt Lake City
#16 Business Hotel in Salt Lake City
#18 Family Hotel in Salt Lake City
Price Range: £74 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Crystal Inn Hotel & Suites Salt Lake City - Downtown 3*
Number of rooms: 175
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Also Known As:
Crystal Inn Hotel And Suites Salt Lake City - Downtown
Crystal Salt Lake City
Crystal Hotel Salt Lake City
Crystal Inn Downtown Salt Lake City
Crystal Inn Salt Lake City
Crystal Inn Hotel & Suites Salt Lake City - Downtown North America

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