We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Crystal Inn Hotel & Suites Salt Lake City - Downtown
Ranked #10 of 75 Hotels in Salt Lake City
Certificate of Excellence
Level Contributor
146 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Oké!”
4 of 5 bubbles Reviewed 12 June 2014 via mobile

They where remoddeling the hallways.
The room was big and where good.
We thought that there was a jacuzzi at the pool but it was a jetstream.
At the breakfast where no wafels,bagels or pancakes and that are the things we like in the morning. They did have eggs and fruit.
The staff was very friendly.
There was a coffeemaker but only 1 pad to make 1 cup and we where there with 2 persoons.
There are enough fastfoodplaces around like Wendy's, Mac donalds and denny's.
There are shopping malls nearby and there is also a park with some churches to see.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Manjoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalstar9, Director of Sales at Crystal Inn Hotel & Suites Salt Lake City - Downtown, responded to this review, 16 June 2014
Thank you for your feedback. I apologize for any inconvenience you may have experienced with our remodel. We are rapidly finishing wallpaper in common areas of the hotel. We are excited about our changes just as our guests seem to be.

Breakfast is one of the highlights of our hotel. We try and add a variety of items and rotate their frequency as much as we can to our complimentary hot, buffet breakfast. Pancakes and waffles are definitely part of our breakfast rotation. Our daily items include two types of eggs, hash browns, breakfast meat, yogurt, fresh fruit, cereal, Danish, English muffins, juice, coffee, tea, and milk. I am sorry that our food rotation during your stay did not include our waffles or pancakes. I hope we were able to satisfy with other items from our buffet.

I appreciate your kind remarks regarding our staff. We strive to provide all of our guests with delightful service. We hope, if your travels bring you back to Salt Lake, you will stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

851 reviews from our community

Traveller rating
    377
    344
    92
    20
    18
See reviews for
218
280
53
156
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (168)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rochdale, England
Level Contributor
415 reviews
297 hotel reviews
common_n_hotel_reviews_1bd8 625 helpful votes
4 of 5 bubbles Reviewed 10 June 2014

Lovely hotel with buffet breakfast & large tv/free Wi-Fi/ fridge etc. Sole coffee sachets appear to be cost cutters but we lived with it.

We were shocked by the druggies/beggars/hobos by Salt Lake city & it put us off thoughts of walks to the area outside the hotel - the fast food drive thro' across the car park was a favourite place to get asked for cash.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank wroughtironron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, England, United Kingdom
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 7 June 2014

We stayed here whilst on a coach tour of the National Parks. We were given a suite as it was my husbands 60th birthday The hotel staff very kindly left a complimentary basket of goodies for our use. The room had a good sized bathroom, huge bed, coffee maker, hair drier, iron and ironing board, fridge, microwave, two large flat screen tv's, free wifi, a fabulous view of the mountains and a hot tub!!! The room was well lit with plenty of sockets.Breakfast was buffet style with a good selection of hot and cold food. Free tea, coffee and juice were available 24 hours and yummy cookies were often on the reception desk. The city centre is easily reached by Trax, a free tram. The stop is a short walk from the hotel. A great place to stay to see the major sites of Salt Lake City.

Room Tip: Ask for a room with a view of the mountains.
See more room tips
  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Denise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
doncaster
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 7 June 2014

Is there a perfect hotel room at a modest price? We thought we had found one here. First impressions were excellent. Very big room, brightly decorated, enough space for a sofa and coffee table, microwave, fridge, coffee maker, table and chairs. Comfy beds. Great.
With closer inspection however we found the furniture had been abused by previous clients, why do they do that, with some scratches, scrapes and gouges and the air vent in the bathroom was hanging off. Was this down to maintenance or had the maid failed to report it. When we came to use the coffee maker it hadn't been cleaned from the previous user and there was only one sachet of coffee. The maid lost her tip for that. The potential was there, pity to spoil it. Complimentary breakfast was taken in the lobby.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank donnygardencity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalstar9, Director of Sales at Crystal Inn Hotel & Suites Salt Lake City - Downtown, responded to this review, 9 June 2014
We appreciate your feedback because it is important to us. We believe we can only do better when we listen to our guests. I apologize for your experience with the furniture in your room. We are replacing all the furniture in the our guestrooms at the end of July. We are excited about this update and know our guests will appreciate the change.

Regarding the bathroom vent, we do have a preventive maintenance program in place. The housekeepers are trained to notify the supervisor of any damages or repairs that need to be fixed in a room. However, we missed the vent in your bathroom. I can only express how sorry we are that this was not caught earlier. We are following up with the staff regarding this issue and are conducting additional training.

We recently switched to single-cup coffee makers. The coffee makers brew the coffee straight into the coffee cup rather than a pot. We have found this is more sanitary and guests appreciate that. I hope that as your travels bring you to Salt Lake again, that you will give us another opportunity to delight you. Once more, thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

It is a great place with a reasonable price. Room has lots of space, clean, quiet and has everything you need: a microwave, a small fridge, and coffee pot, etc. A hot breakfast buffet is included with lots of options. You also got free WIFI and a free parking space. It is close to major points of interests in salt lake city. The fitness room also offered excellent exercising equipments! Staff are nice and helpful.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank GlobalTrotter81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

This place was clean, quiet and pleasant. We rented a room with a Jacuzzi that was very reasonably priced. The staff was very friendly and helpful.
They offered breakfast which was ok. Not much a fan of eggs or pancakes warmed on a steam table. The one morning was so busy as many walkers were there. We had to eat elsewhere that day. The place is within walking distance of many restaurants.
I would stay there again if I came to Salt Lake City

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank girlingtonblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boise, Idaho
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

We had great, clean and comfortable rooms for our wedding party. The breakfast was wonderful and very filling. The hotel went above and beyond helping with our wedding reception needs. The kids had fun in the pool too! We highly recommend this hotel, with its convenient location and great rooms and service.

Stayed May 2014, travelled with family
Helpful?
Thank travelingzoo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Salt Lake City hotels
0.3 mi away
Little America Hotel
Little America Hotel
#11 of 75 in Salt Lake City
4.0 of 5 bubbles 1,695 reviews
0.2 mi away
Hilton Garden Inn Salt Lake City Downtown
0.1 mi away
Hampton Inn Salt Lake City-Downtown
Show Prices
Show Prices
Show Prices
0.4 mi away
Grand America Hotel
Grand America Hotel
#2 of 75 in Salt Lake City
4.5 of 5 bubbles 1,381 reviews
0.8 mi away
Hyatt Place Salt Lake City - Downtown
0.5 mi away
Kimpton Hotel Monaco Salt Lake City
Show Prices
Show Prices
Show Prices

Been to Crystal Inn Hotel & Suites Salt Lake City - Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crystal Inn Hotel & Suites Salt Lake City - Downtown

Property: Crystal Inn Hotel & Suites Salt Lake City - Downtown
Address: 230 West 500 South, I-15 Exit 310, Salt Lake City, UT 84103
Region: United States > Utah > Salt Lake City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Salt Lake City
#14 Romantic Hotel in Salt Lake City
#16 Business Hotel in Salt Lake City
#18 Family Hotel in Salt Lake City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Crystal Inn Hotel & Suites Salt Lake City - Downtown 3*
Number of rooms: 175
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travel Republic (UK) and Odigeo so you can book your Crystal Inn Hotel & Suites Salt Lake City - Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crystal Inn Hotel And Suites Salt Lake City - Downtown
Crystal Salt Lake City
Crystal Hotel Salt Lake City
Crystal Inn Salt Lake City
Crystal Inn Downtown Salt Lake City
Crystal Inn Hotel & Suites Salt Lake City - Downtown North America

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing