We stayed here overnight to catch an early morning flight. We used the shuttle both to get there after returning a car rental to the airport and in the morning to return to the airport.
Prior to our stay we had just left two of their sister-brand hotels in the past week, Country Inn & Suites in New Orleans and then in South Jordan, UT. I was pretty disappointed with the level of customer service in comparison to their sister-brand, during the both shuttles, check-in and check-out. Perhaps something was happening within the staff team, but it seemed like everyone was in a bad mood/angry. We were upgraded to a two-story bedroom suite, which was nice. The room was comfortable and clean, however the banister was a little loose on the stairs. I didn't hear any planes either. The wifi was fast and consistent.
We travel a lot, mostly within the Carlson Rezidor and IHG Brands around the world. You can ask anyone who travels for a good portion of the year what makes a good hotel. The answer you will find is the service. I honestly think that although Radisson is higher "star" brand, the customer service is lacking across the board in the USA. The Radisson Blu brand in Europe is going strong. I'd much rather save the points or cash and stay in a CI&S and have a nice included breakfast, a pool and hot tub, and smile from their friendly and attentive staff. Radisson should take some hints from the CI&S hotel down the street in South Jordan. Whatever was happening with your staff needs to stay in the backroom. Serve your guests with a smile!
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- Also Known As:
- Radisson Salt Lake City Airport Hotel Salt Lake City
- Salt Lake City Radisson
- Radisson Salt Lake City Airport North America