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“Clean Rooms, Close to Convention Center and dining options”

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Hilton Salt Lake City Center
Ranked #13 of 75 Hotels in Salt Lake City
Certificate of Excellence
Orlando, Florida
Level Contributor
3 reviews
“Clean Rooms, Close to Convention Center and dining options”
Reviewed 27 April 2014

I stayed here during a business conference. Rooms were very clean,food at the in-house restaurant was decent for breakfast. Overall experience was positive and would stay at again. I did have an issue with the iron in the room, I called the front desk to replace it and it took over 45 min for them to send up a replacement, this is after I called 2 times.

If in Salt Lake city, check out Bambara food and service are excellent!

  • Stayed March 2014, travelled on business
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Vacationer768
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Bellevue, United States
1 review
Reviewed 25 April 2014

Very clean!! and nice, great stay. beautiful hotel in a central location. would definitely recommend to others. stayed here only one night, wish I couldve stayed longer.. Great spacious room, used the fitness center seemed up to date. Very friendly staff even when I called down to ask questions, the lady on the phone was very helpful and helped me sign into hilton honors. would likely return

  • Stayed April 2014, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Hillary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
133 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 April 2014 via mobile

Stayed two days with three kids. Rooms are clean, facilities are relatively new. Good standard hilton. Breakfast offered at the restaurant has a good choice and is good value for kids. The gym is well equipped and the pool is large and warm. For a full hilton we were just expecting a bit more.

Stayed April 2014
Helpful?
Thank Marco Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hastings, NE, United States
2 reviews
Reviewed 23 April 2014

Decent place to stay, but the restaurant is too pricey. The temperature also doesn't adjust very well, so I was either too hot or too cold all weekend. The location is good, the staff are helpful, and there is very nice scenery. Plenty of restaurants in the area. Don't eat at the Starbucks in the lobby; the sandwiches are awful.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City, United States
1 review
Reviewed 22 April 2014

Great customer service, cleanliness. We enjoyed our stay. Everything was to our liking. Only suggestions would be: 1. online reservation said the upgraded room had a pull out bed in the couch. There was no couch. My son slept on two chairs pushed together. 2. no free breakfast....therefore Embassy Suites usually wins out. 3. costs extra for parking and internet....(why? so lame)

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Idaho Falls, Idaho
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 20 April 2014

Spent saturday night there me my wife and daughter. The tub was dirty. The door knob on the bathroom door was broken. The coffee pot didnt work and the tv remote was broken. I dont know what thier maintenance crew does but if you charge this much for a room you need to make sure everything works. Anyway the girl at the desk took care of the valet bill to help make up for the short comings. Anyway next time in salt lake im staying at the grand america.

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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank hydrostaticman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JKProtzman, General Manager at Hilton Salt Lake City Center, responded to this review, 22 April 2014
Dear Hydrostaticman,
Thank you for the posting and the feedback. I apologize to you for the poor housekeeping and maintenance issues that you encountered in your guest room. I will follow up with my team to ensure these items have been addressed and corrected.


Jeff Protzman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrisburg, Pennsylvania, United States
1 review
Reviewed 18 April 2014

Best Stay over Housekeeping ever. None of the "Clean around your stuff", This is how my MOM used to clean! Location great, staff nice but man the Gift Shop has me peeved.
Get this...I went to the gift shop on 1-2-3-4-5 5! Separate occasions only to see that annoying "Be Back at____" They take more breaks than Olympic Sprinter. On trip #3, i watched 4 other people approach to see the sign that translated to back in an hour! Small Revenue increasing tip: Keep your shop open so people can give you money.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thom F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JKProtzman, General Manager at Hilton Salt Lake City Center, responded to this review, 19 April 2014
Dear Thom F,
Thank you for the compliments regarding our housekeeping department. I will share your comments with the third party that manages our gift shop. I agree with you- It is unacceptable to have that many closures. I greatly appreciate this information and I apologize that we did not see this problem and address it before your post.

Jeff Protzman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Salt Lake City Center

Property: Hilton Salt Lake City Center
Address: 255 S West Temple, Salt Lake City, UT 84101-1910
Phone Number:
Region: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Salt Lake City
#15 Romantic Hotel in Salt Lake City
#16 Family Hotel in Salt Lake City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Salt Lake City Center 3.5*
Number of rooms: 499
Official Description (provided by the hotel):
Modern hotel with spacious rooms and an indoor pool and fitness center. ... more   less 
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Also Known As:
Hilton Salt Lake City Hotel Salt Lake City
Hilton Hotel Salt Lake City
Salt Lake City Hilton
Hilton Salt Lake City Center North America

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