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DoubleTree by Hilton Hotel Salt Lake City Airport
Ranked #26 of 75 Hotels in Salt Lake City
Reviewed 28 May 2014

Hotel great, clean and bed very comfortable. Staff were wonderful--even ate at the restaurant which was very friendly, relaxing and good. At approximately one late at night, neighbors moved in and were very loud, playing music extremely loud and smoking MJ. Finally called at 4 in the morning and staff kicked them out but not after many complaints. No sleep before a long drive to CA in the am. It would have been nice to have a comp for the inconvenience since it took so long to resolve. Other wise it was a great place.

  • Stayed: May 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Patricia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, General Manager at DoubleTree by Hilton Hotel Salt Lake City Airport, responded to this reviewResponded 31 May 2014

Dear Patricia P.

Thank you for taking the time to share your experience at our hotel. I am sorry that your otherwise great experience was marred by unruly neighbors.

Please let us know when you are going to be back in the area.

Until then safe travels,

James Courtney

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Reviews (802)
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668 - 674 of 802 reviews

Reviewed 26 May 2014

The hotel was nice enough. However, at about 0030 in the morning, hotel staff knocked on our door because another guest in another room had locked herself out on her balcony. They had us relaying messages bak and forth. This was disruptive to our sleep. When I called the manager in the morning she was "able ti give me 5,000 honors points" These did not show up on my account. Very disappointing.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Regina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, General Manager at DoubleTree by Hilton Hotel Salt Lake City Airport, responded to this reviewResponded 27 May 2014

Dear Regina R.

Thank you so much for helping with our guest who locked herself on her balcony, unfortunately we had to break-in to her room as she had used the safety latch (always a good thing) and it took some time.

There is a delay with points showing on your account but they will be there.

Again it was an unfortunate situation but we appreciate your help in getting her back in her room safely.

Safe travels,

James Courtney

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Reviewed 26 May 2014

They have a nice pool. But the staff is not so friendly. The channels are pretty sweet but there was no channel guide when I got to my room. And the queen size beds were tiny.This was an alright stay for me.

Stayed: May 2014, travelled with family
Thank Travelguru19s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, General Manager at DoubleTree by Hilton Hotel Salt Lake City Airport, responded to this reviewResponded 27 May 2014

Dear Travelguru19s,

Thank you for taking the time to share your experience at our hotel. I am sorry that you found our team to not be very friendly; we usually get the opposite comment. I will certainly share that.

We are glad that you enjoyed the pool.

Until the next time safe travels,

James Courtney

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Reviewed 25 May 2014

I found my stay at the DoubleTree to be very comfortable. The hotel is very nice, very clean, with comfortable rooms and great service. Staff was very friendly and helpful at check-in and check-out. And as always, the cookies are great!

  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Kathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, General Manager at DoubleTree by Hilton Hotel Salt Lake City Airport, responded to this reviewResponded 27 May 2014

Dear Kathy P.

We are thrilled to know that you enjoyed your stay and the cookies.

Thanks for sharing.

Safe travels,

James Courtney

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Reviewed 24 May 2014 via mobile

Room rates were really cheap. Room was big, clean, and not dated. Our room was one of those rooms that had a door to the next room, so we heard every conversation the trio was having. Not the hotels fault but would recommend not getting these rooms if you are looking for a quieter stay. Someone was also smoking in a nearby room which filtered into our room. Called the front desk and it was taken care of.

Stayed: May 2014, travelled as a couple
Thank JayneticMuffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, General Manager at DoubleTree by Hilton Hotel Salt Lake City Airport, responded to this reviewResponded 27 May 2014

Dear JayneticMuffin,

We are glad to know that you enjoyed your stay and the team addressed the smoking issue promptly.

Thank you for taking the time to let us know about your stay,

Safe travels,

James Courtney

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Reviewed 20 May 2014

It may not be a big deal to some but many business travelers become accustom to getting a newspaper in the morning. Unless you are one of the first ten in the lobby before 7 AM, you will not be getting a paper today. The food in the restaurant is not very good. Strongly suggest eating somewhere else.

  • Stayed: May 2014, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, General Manager at DoubleTree by Hilton Hotel Salt Lake City Airport, responded to this reviewResponded 22 May 2014

Dear Michael L,

I am sorry that no newspapers were available for you we are looking at our ordering and will revise it appropriately.

Our restaurant team were very disappointed to see that you did not enjoy your experience and are keen to learm more. We would appreciate you sharing more specifics on your next visit as we are committed to getting it right for every guest.

We look forward to seeing you again,

James Courtney

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Reviewed 19 May 2014

Confort and modern hotel. Great for a work stay. Close to the airport and just 15 minutes to the city center what makes the stay very convenient. Great breakfast buffet and good dinner options in the evening.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Claudio D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, General Manager at DoubleTree by Hilton Hotel Salt Lake City Airport, responded to this reviewResponded 22 May 2014

Dear Claudio D,

Thank you for taking the time to share your experience at our hotel. We are glad that you enjoyed our convenient location and it worked well for your business trip,
The restaurant team are thrilled to know that you enjoyed both breakfast and dinner in our Lakeview restaurant.

Until the next time,
Safe travels,

James Courtney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Salt Lake City Airport

Address: 5151 Wiley Post Way, Salt Lake City, UT 84116-2832
Phone Number:
Region: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Romantic Hotel in Salt Lake City
#30 Business Hotel in Salt Lake City
Price Range: £67 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Salt Lake City Airport 3.5*
Number of rooms: 288
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Salt Lake City Airport offers a unique Airport setting in which to stay and relax. The hotel is two minutes from the Salt Lake International Airport and ten minutes from Downtown Salt Lake. Situated on an eight-acre lake, our resort-like hotel is surrounded by breathtaking mountain views and features an indoor pool with fire pit. Our DoubleTree Salt Lake City Airport hotel features all of the comforts of home, luxury hotel services, great hotel dining, weddings your way, all the necessities of the business traveler. ... more   less 
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Also Known As:
Hilton Salt Lake City Airport Hotel Salt Lake City
Salt Lake City Hilton
DoubleTree By Hilton Hotel Salt Lake City Airport North America

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