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Holiday Inn Express Salt Lake City Downtown
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Reviews (323)
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All reviewsconvention centertemple squarewithin walking distancefree breakfastparking garagemini fridge and microwavebeds were very comfortablesink areafew blocksbreakfast staffthree nightslocation was perfectyogurtcomfortable stayattending a conferencea great stayairport shuttle
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286 - 291 of 323 reviews
Reviewed 31 March 2014

The only reason that this hotel did not get 1 star was due to the fact that the staff were polite and courteous.

Positives:
- Polite staff
- Location beside Salt Palace Convention Center
- Free airport shuttle
- Cheap

Negatives:
- Run-down and old
- Rooms are disgusting. I felt like I should have brought my own bedding
- The entire hotel needs to be gutted and rehabbed.
- Bed was very uncomfortable
- The rooms smell musty and old
- Cleaning was not very thorough
- The refrigerator in the room woke me up when it kicked on, until I finally unplugged it
- Internet service is spotty

There is no short-term cure for this hotel and nothing that the staff can do will make it better. The hotel needs to be either completely gutted or torn down and rebuilt.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank George G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this reviewResponded 7 April 2014

Thank you for your recent review of our hotel. We appreciate your positive feedback regarding our polite staff members and convenient location within walking distance of the Salt Palace Convention Center.

We are disappointed to hear your overall experience at our hotel was less than satisfactory. We agree there is room for improvement and we are committed to making the necessary changes in order to exceed your expectations next time. I invite you to contact me directly so that we may resolve these issues to your satisfaction and hopefully make it up to you in the near future.

In addition, we are pleased to announce that our hotel has recently changed ownership and we will be undergoing major renovations to our guest rooms, lobby, indoor pool and hot tub, public areas and exterior of the hotel. Upon completion of the renovations we will officially become a Holiday Inn Express.

Thanks again for your feedback and I hope to hear from you soon,
Nicole Walker
Director of Sales
801-521-9500

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2014

We stayed here as part of an AMTRAK Vacation package to Yellowstone Park. The room was large and clean. The TV worked. The bed was OK. The location is convenient to Temple Square and other downtown restaurants. Our package was to get us to West Yellowstone, MT via Salt Lake Express shuttle that left from Salt Lake City. The hotel van picked us up at the Amtrak Depot when we arrived. We registered and had decent night's sleep. The next morning, when it was time to go to the location where the Salt Lake Express shuttle departs, the older man at the front desk refused to have it take us there. He said it was only for the airport. We trudged on snowy sidewalks for about 4 very long blocks to get to the pick-up point. Needless to say, we were very disappointed with the hotel, especially upon learning that the shuttle pick-up point is right on the route to the airport from the hotel. All the other hotel staff were friendly and helpful but the older gentleman attending the front desk that morning ruined it for us. We were later told by other hotel staff that they have used their van to take others to the Salt Lake Express pick-up point.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Vancamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this reviewResponded 7 April 2014

Thank you for your recent review of our hotel on TripAdvisor. We appreciate the compliments regarding our large guest rooms and convenient location.

Thank you for the feedback concerning our shuttle services. On behalf of our Management and Staff, I apologize for any miscommunication on our end regarding the shuttle services. Our complimentary shuttle is available 24 hours per day (subject to availability at the time of request). I will pass your feedback along to our staff members and we will address this training issue immediately.

Thanks again for your feedback and we hope to welcome you back in the near future!

Nicole Walker
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2014

We stay here whenever we come to town for a Jazz game because it's within walking distance of the arena and they have free parking. Beware of other hotels in the area who charge $12 a day for parking PLUS and unlisted mandatory $15 a day for valet.

This hotel is a bit neglected and stodgy, the windows haven't been washed in a long long time. Our room was adequate and fairly clean for the price we paid. The king size bed was comfortable. We had someone tell us not to park in the covered parking garage but rather park on top because the garage is open to street, dark and unwatched and makes your car an easy target for vandals. Also, do not forget to put your parking pass on your dashboard or Diamond Parking will leave you with a $35.00 ticket, but thankfully the front desk took care of it for us....much appreciated. The restaurant is now a Sushi bar but they do serve up your free breakfast in the mornings and it was pretty good for a Sushi bar.

Room Tip: There's a sky bridge to the roof of the parking garage on the 2nd floor.
  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank gmdob47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this reviewResponded 7 April 2014

Thank you for choosing Shilo Inn for your recent stay! We hope that you enjoyed your visit to Salt Lake City. We are pleased to hear you enjoyed our free parking as well as our convenient location within walking distance of the Energy Solutions Center.

We also appreciate your feedback regarding your overall experience and the condition of our property. We are thrilled to say that our hotel has recently changed ownership and we will be undergoing major renovations beginning this month. We will completely renovate our guest rooms, lobby, public areas and exterior of the property. Upon completion of the renovations, we will officially become a Holiday Inn Express.

Thanks again for your review! We hope you'll give us another chance if you should return to Salt Lake for another Utah Jazz game.

Nicole Walker
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago
Google Translation

  • Stayed: March 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Manager at Holiday Inn Express Salt Lake City Downtown, responded to this reviewResponded 2 weeks ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2017
Google Translation

  • Stayed: September 2017, travelled on business
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Manager at Holiday Inn Express Salt Lake City Downtown, responded to this reviewResponded 25 September 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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