Hotel lobby and rooms were very clean. Amenities are average. We stayed two nights, under a room block with a special group rate ($89 per night). On the day of check out, the carpet cleaning crew was at the hotel working. I had a "DO NOT DISTURB" sign on my door, and got a knock on the door shortly before 10AM from the carpet cleaning crew asking if we were still in the room? What?!? Check-out is at 11AM!! Then I get a call shortly after the knock on the door, from the lobby desk, letting me know that the carpet cleaning guys were trying to get into the room to clean the carpets. My question was, "isn't check-out at 11AM?" The response from the other end of the line was, "oh, so you're checking out today?" Don't they have the reservation information at their fingertips? It's called a computer! At check-out time I approached the reservation desk and asked to speak to a manager. I could see from where I was standing that the clerk was telling the manager what was going on. As the manager walked out of the back office I heard her say, "it's a Monday", to which I replied, "yes, it is a Monday". What did she mean by that? Was I just another complaint she had to "handle"? When I told her what happened about the carpet cleaning crew and call from the lobby desk, BEFORE 11AM, the apology she gave me was absolutely terrible. A completely empty apology...no feeling, no smile, monotone voice. This seemed to be the same thing I got from other staff members during my stay. None of the staff ever smiled and didn't seem friendly. The manager apologized for the inconvenice and that was it. It wasn't until I informed her that I was not satified with that. She then asked me to wait a few minutes, stood at the door of the office she came from, was talking to someone, came back out and refunded me $20 and change for one of my night's stay. Turns out the person I was speaking to was a manager...the general manager, Lori Jackson, never even came out of the office to "handle" me or my complaint. I guess the I'm supposed to be grateful for the $20 refund. Terrible customer service...
- Official Description (provided by the hotel):
- Want it free? This is your hotel! At Plaza Inn, our guests wake up to a complimentary Full Buffet Breakfast. This will keep you going all day as you take in all that Corpus Christi has to offer. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Travel Republic (UK), Odigeo, TripOnline SA, Traveltool, S.L.U., getaroom.com, Evoline ltd and Cancelon so you can book your Plaza Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Plaza Hotel Corpus Christi
- Drury Corpus Christi