We had booked a deluxe suite through Expedia. This was the pricier of two options offered there. I have stayed at other Staybridge facilities in the past, and was expecting a suite to consist of a living room and a bedroom separated by a door. Our "deluxe" room in Corpus Christi was not a suite, but instead a regular hotel room with only a queen-sized bed and a kitchenette. I expressed to the receptionist that this is not what I wanted, but he made no efforts to offer us a suite. He stated that when booking through Expedia this hotel will issue whatever room they had available, no matter whether you booked a deluxe or standard room.
His understanding of customer service was different from what I was used to from other Staybridge facilities.
Aside from the disappointing room and the less than helpful receptionist, the hotel makes a good impression. It is very clean, offers a pool, a laundry facility, and an abundant breakfast. The A/C unit in our room was a little noisier than today's standard, but not too bad.More
- Free Wifi
- Free Parking