I stayed at this hotel 2 years ago and loved it so much that I chose to stay there again from 4/1/14 to 4/7/14. I definitely will NOT be staying there again. I paid for my stay using the advance purchase option to get a better a rate. I booked my reservation on 3/8/14. On Friday, 3/14/14, I got a phone call from the manager at the Hilton, Gabriel Jimenez. He informed me that he believed my debit card may have been charged twice. I logged in to my bank account and saw that I had been charged an additional $731.00. Since it was a weekend he wasn't able to get the money released back to me until Monday, 3/17/14. I was without that money, which I needed for a weekend trip that I was suppose to take. For my inconvenience Gabriel said he would give me and my guest free breakfast for our entire stay and upgrade us to a suite. I would have preferred a partial refund but was willing to accept his offer being that he said it was a "fluke" incident. I arrived at the hotel on April 1, 2014 and was told that they saw that I was suppose to get a suite but that they had none available. I told the desk attendant the situation and she told me that Gabriel would be in on April 2. I told her that I had to leave the hotel early in the AM and wouldn't be back until after business hours. She made no attempt to have Gabriel call me to discuss the situation. I got into my room and the AC was off so the room was extremely warm and the deadbolt on the door didn't work. When I returned to the hotel on 4/2 I asked if Gabriel was there. The desk attendant (different from the previous day) said he was gone but believed he would be back that day. She took down my phone number and offered to have him call me. I was leaving to go have dinner that night and the same desk attendant saw me and said that Gabriel was by the hotel bar. I saw Gabriel standing behind the bar conversing with two guests that we're sitting there. I approached him and asked if I could speak with him privately. I introduced myself and told him the multiple issues that I had already had. He made multiple excuses about the suite not being available and said that he would get me into "the best room in the hotel" tomorrow and offered me free dinner for the night. I told him that I already had dinner plans. He told me that he would give me free dinner another night and some free drinks at the bar but never followed through with that. On 4/3 I was able to get into "the best room in the hotel". Apparently the best room in the hotel is a handicap accessible room that is right next to the utility room and would start making banging sounds at 6 am every morning. I spoke with Gabriel about my frustrations and he made more excuses. He never offered to give a partial refund for my stay despite multiple flyers around the hotel saying that your satisfaction was guaranteed or you didn't pay. I come to Corpus Christi every year or two and I told Gabriel I would not be staying at this hotel ever again. On top of the management issues, the beds were extremely uncomfortable and didn't work as advertised (they claim you can adjust the firmness). The pool was dirty and had paper, plastic bags, and leaves floating in it. I will say the breakfast and breakfast staff were VERY good! The good news, there's a Hyatt place and a marriott going in right next to this hotel that I can stay at in the future!
- Official Description (provided by the hotel):
- The Hilton Garden Inn Corpus Christi, offers easy access to the SPID Highway 358, and is convenient to attractions, concerts and beach areas. Relax in one of our 119 guest rooms, suites and accessible rooms. Rooms are equipped with complimentary WiFi, a 32-inch flat-screen TV, a spacious work desk, and a hospitality center featuring a microwave, refrigerator, and Keurig coffee maker. Start each morning with a cooked-to-order breakfast. Join us again for dinner or a cocktail at The Garden Grille and Bar. Buy snacks or TV dinners from the Pavilion Pantry. Unwind with a workout in the fitness center, or take a dip in the swimming pool. ... more less
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- Also Known As:
- Hilton Garden Inn Corpus Christi Hotel Corpus Christi
- Hilton Corpus Christi