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Best Western Corpus Christi
Ranked #11 of 80 Hotels in Corpus Christi
Certificate of Excellence
Laredo, United States
1 review
“survey”
Reviewed 25 February 2014

Not satisfied with customer service from night clerk Maria. She provided me with wrong room number and the key she room she provided me with was already occupied. She then did not even apologize for the mistake. She just provided me with another key. Then the TV did not work in my room and I called to report it, she asked if it was connected in the wall. yes, it was connected and she asked if I had tried to turn on the tv using side button , I did. She then proceeded to tell me that she would notify maintenance and this would be in the morning, didn't do me any good I was only there for one night. Now the daytime clerk, Kim was excellent, she greets everyone walking in or leaving. She has excellent customer service skills, Maria needs to spend some time with Kim to learn and experience the difference.

  • Stayed February 2014, travelled on business
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank Alda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, General Manager at Best Western Corpus Christi, responded to this review, 28 February 2014
Dear Alda R,

Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to express our apologizes for not exceeding your expectations, your satisfaction is what's important to us. On the conversation with our night auditor we have not only spoken to Maria, but the other auditors as well, we have explained & hopefully have corrected the matter's with them all.

Thank you again,
Jane G.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (115)
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English first
Austin, TX
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 February 2014

This hotel is indeed a bit funky, but mostly in a good way. The structure itself and rooms are a bit dated but clean and comfortable. The great location, friendly staff, and excellent breakfast made up for any quirkiness. The internet connection was slow but that did not matter on this particular trip. Also liked the free drink and nice view from the bar.

  • Stayed February 2014, travelled on business
    • Value
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Helpful?
Thank Czktex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, General Manager at Best Western Corpus Christi, responded to this review, 28 February 2014
Dear Czktex,
Thank you for taking the time to write a review about your recent stay with us in Corpus Christi, Yes we are in the heart of downtown & appreciate your comments that we are different & that the views are awesome from the 11th floor.

Thank you for choosing us for your trip in Corpus Christi,
Jane G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sugar Land, Texas
Level Contributor
129 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 6 February 2014

I personally think Corpus Christi lacks "nice" hotels in general. I have a hard time giving this place a "3" when the fact is, I'd probably stay here again knowing what the alternatives are.

PROS:
- Location is excellent. Right off the marina and walking distance to several bars and restaurants. Highly recommend Water Street Seafood (across the street behind the sushi place). Excellent food & service!
- We stayed over on a Friday night and received 2 free drink tickets for the lounge! Lounge was located on top floor with fantastic views at night! Large, comfy seating, nice atmosphere.
- Full breakfast was excellent, breakfast staff VERY friendly and attentive. Large breakfast room with ample seating and again fantastic views (it's also on top floor opposite of lounge). Texas waffles were a nice touch.
- Very comfy bed and bedding, lots of pillows.
- Free WIFI
-Balcony (with limited side view of water) in every room
- Room size in double queen was better than average, with desk and armchair.
-FREE parking!
-Front desk service was prompt and friendly. Was surprised to arrive at my room and find a personalized welcome letter. Nice touch.
CONS
- This place is just OLD. The bathrooms are really run down (paint peeling, etc). Balcony is small but at least you can go out on it. Railing was a little shaky, though!
- Minimal/average bath products. Soaps, shampoo/conditioner combo. No lotion or body wash, nothing fancy. Tissue box ran out by bedtime.
- Street noise was loud. It's on a main drag, and from floor 6 it was audible.

To sum up... it's like an old hotel in a great location that they perk up with good service, free food & drinks. I'd stay here again.

  • Stayed February 2014, travelled with family
    • Value
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Helpful?
1 Thank GTGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 February 2014

The wife and I stayed there several years back ad were very dissatisfied. Now that Best Western has taken it over it is really nice. The staff was smiling and asking if they could help with anything and the view of the gulf from the lounge was amazing. I would recommend this hotel to all my friends.

Room Tip: every room has a view of the gulf my personal preference is put me as high as you can so I can see a...
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  • Stayed February 2014, travelled solo
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Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, General Manager at Best Western Corpus Christi, responded to this review, 28 February 2014
Thank you David R for taking the time to write your review on our property! We truly appreciate your comments & Thank you for giving us a try again, I know before you stayed before it was changed to a Best Western but Thank you for giving us the chance. And you are truly right the views from the lounge are spectacular.

Thank you for choosing the BW Marina Grand Hotel to stay in Corpus Christi!

Jane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, United States
1 review
Reviewed 3 February 2014

Overpriced bar. TV broken. Breakfast blah, about the level of a comfort inn without as many choices. Cramped room. Can't imagine why a toilet needs to be placed 2 feet from the wall. Weak internet signal. Doesn't even have vending machines, just $2 snacks purchased from the desk.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 February 2014

The customer service at this Best Western is better than the Omni and Holiday Inn up the road. At the Omni they do not even answer their phones. At this hotel, staff was very attentive, positive, and no stuffy attitude. Breakfast ends 9:30 sharp and it is frustrating that they close the doors when you are still eating. Some good breakfast items but some food tastes awful. Room was very clean.

  • Stayed January 2014, travelled with family
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank Jeffrey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, General Manager at Best Western Corpus Christi, responded to this review, 28 February 2014
Dear Jeffery K,
The entire staff at the BW Marina Grand Hotel want to Thank you for choosing us as your place to stay while in beautiful Corpus Christi. Also Thank you for this wonderful review, we have taken in consideration on the breakfast hours and have extended the hours from 6am to 10am, so Thank you for your comments on hours & we are working in trying new items for our menu.
We do share all reviews with our staff & truly appreciate that you see that our front desk staff tries to be thoughtful & appreciative with each guest.

Thank you again,
Jane G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Braunfels, Texas, Usa
2 reviews
Reviewed 28 January 2014

All of the staff we encountered were kind and courteous! Beautiful view from room of the marina and water! Excellent breakfast with a great view from the top floor-lots of choices and well stocked! Older hotel, but very well taken care of! Outdoor pool and all rooms have a balcony with sliding glass door. Close to USS Lexington aircraft carrier, restaurants, etc. You could walk to marina or restaurants easily surrounding the hotel. Lots of road construction in that area currently, but you were still able to access hotel and surrounding businesses. GPS system was confused by the construction, but we were able to ignore GPS when we could see the hotel and turn anyway. Many people walking and jogging in the area all different times of day and night. Seemed very safe. Happy,wonderful experience! Even considering moving to Corpus one day! We love Best Western!

  • Stayed January 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Alison M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Corpus Christi

Property: Best Western Corpus Christi
Address: 300 N Shoreline Blvd, Corpus Christi, TX 78401-2565 (Formerly Best Western Marina Grand Hotel)
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Corpus Christi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
#5 Best Value Hotel in Corpus Christi
#19 Business Hotel in Corpus Christi
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Corpus Christi 3*
Number of rooms: 173
Official Description (provided by the hotel):
Best Western Corpus Christi Hotel. Overlooking Corpus Christi Bay and Marina, the hotel is across from the historic seawall, and minutes from beautiful beaches, restaurants, fishing boats, piers, golf courses, museums and attractions, such as the American Bank Center Arena, Texas State Aquarium, USS Lexington, Selena Museum and Padre Island. ... more   less 
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Also Known As:
Corpus Christi Best Western

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