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“Expected Better”

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Best Western Corpus Christi
Ranked #8 of 80 Hotels in Corpus Christi
Certificate of Excellence
Lytle
Level 5 Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Expected Better”
Reviewed 29 April 2014

We were in Corpus Christi on business. We picked the Best Western Marina for the location. For the price we expected better everything. The room was small and minimal furnishings. Terrible TV selections. We were told every room had a balcony. Yes, but it is only about 2 feet deep. No room for a chair. Could not get the AC to stop. The room was freezing even after we adjusted the temp. No spare blankets. We had to go to the desk and "Check One Out". 2 small elevators are not even close to adequite. We often had to wait for several elevators just to find one that had room for us.Parking is a joke. Motorcycles were allowed to take up the "Loading/Unloading " areas for the whole weekend. Cars parked in the Handicap Parking with no Handicap plates or plaquards. The clerks at the front desk could not tell us where the nearest WalMart was. When we asked about the " Captains Quarters" room, we were told they don't rent it out anymore. Totally not a good experience. Never again- not at the prices they were getting.

Room Tip: No rooms face the water. We faced a vacant lot.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, General Manager at Best Western Corpus Christi, responded to this review, 8 May 2014
Thank you ChristiV for taking the time to write this review about your recent stay with us.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your feedback you wrote about us to implement improvements to ensure we offer a better experience for guest in the future.

I also messaged you and would like more information about your stay.

Thank you again,
Jane G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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843 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
Bad Salzuflen, Germany
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 April 2014 via mobile

The Hotel has been one of the worst best westerns I have been to. It was a nice welcome because the room was already cleaned to check in a couple hours earlier and it was nice to see the big room and the great view on the sea. Besides that it started that the AC didn't turn off so the room became really cold and when I tried to call the front desk the phone didn't work. Even after asking in person at the front desk no one took care of it. Suddenly the light in the front room didn't work anymore either! The breakfast wasn't good at all. The room was very noise and the buffet didn't offer many things. The fitness room was alright to work out. But in general the only good thing was the view.

Stayed April 2014
Helpful?
Thank travelforlife34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, General Manager at Best Western Corpus Christi, responded to this review, 6 May 2014
Thank you travelforlife34 for taking the time to write this review on your recent stay at our property.

On behalf of our entire team, I would like to apologize for not excedding your expectations. We will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future.

I have sent you a message as well if you can get back to me I would like to know more about your stay.

Thank you again,
Jane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thunder Bay, Canada
1 review
Reviewed 27 April 2014

We stayed here for one night with our pet. We HAD to stay on a certain floor because we had a pet. Therefore, there was only one room available. It just happened to be beside the elevator, stairs, ice machine and the doors to the outdoor patio. The door to the stairs slammed all night long, the ice machine was noisy all night long and you could hear the cables in the elevator squeaking all night long. I got about 3 hours sleep that night. I went to the front desk to complain and the lady at the desk asked me if I was staying another night...I said no and she said "well, then there's nothing we can do for you". I would expect one could get some discount for the horrible stay or at least an "I'm sorry". Nobody seemed to care. I called the next day and asked for a manager. There was no manager in but was assured that my call would be noted and the manager notified. I was never called back..I gave me cellphone number and email and no response. I've stayed here before and the location is great the rooms are clean and average but nice for the price. I won't be back if they can't even address a simple problem like this.

Room Tip: Don't stay in a room near the elevator.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rocket1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, General Manager at Best Western Corpus Christi, responded to this review, 7 May 2014
Dear Rocket1964, we truly appreciate the time that you took to write this review and let us know about the issues you had during your recent stay with us.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. You issues are important and I would like to address those with you.

In order for me look into this further I will need some more information so I will message you and try to get something resolve.

Thank you again for your feedback,
Jane G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. John's, Canada
Level 3 Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 April 2014 via mobile

Great location and clean premises. A bit dated and things could be upgraded a bit more in the rooms ( coffee makers, bathroom taps, etc.) but these items are mostly frivolous and overall it is a very nice hotel. Breakfast was convenient and easy, not overbearing. Serious was excellent. One improvement item: needs to buy portable infant cribs that can be used by travellers with a baby or infants - this is a norm in the industry and to not have them is not acceptable.

Stayed April 2014, travelled with family
Helpful?
Thank Drodge709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, General Manager at Best Western Corpus Christi, responded to this review, 25 April 2014
Thank you Drodge709 for taking the time to write this review about our property here in Downtown Corpus Christi.

I did speak to you at check in and I have brought the request up to our ownership & they are review all options as we speak & we should come to a solution very soon!

Just want to say Thank you again & let's have the change to provide great customer care!

Jane G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 April 2014

Stayed here on Business. No complaints, some road work out front but hotel was nice and clean. Would recommend this hotel and would stay here in the future. The breakfast was very well done and the breakfast staff was very helpful and friendly. There is a lounge that serves food where I ate each night. However, their menu is limited and may not be enough variety for a family. There is no dance floor it is more of a relaxing quite atmosphere with a breathtaking view of the area and water below.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kevin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, General Manager at Best Western Corpus Christi, responded to this review, 25 April 2014
Dear KevinF,
Thank you so much for taking the time in writing this review about your stay with our property while doing business in Corpus Christi.

We agree with you about our views of our downtown & bay views, they are pretty awesome!

And yes the construction of Shoreline Blvd is sometimes troublesome but in the long run when all done I think we will benefit from.

Thank you again for choosing you as your hotel stay!
Jane G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brownsville, Texas
Level 4 Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 April 2014 via mobile

Clean. Great breakfast.
In the room you get what you are paying for. No more no less. Well located close from everything.
Only reason not 5 stars at checking Inn the lady at front desk was angry and felt that she was doing us a favor instead of been happy for having guest. Next to her the other lady I could see her treating better the customer she was attending.
Got bad luck with a bad day perhaps.

Still come back for sure.

Stayed April 2014, travelled with family
Helpful?
1 Thank Elhomero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, General Manager at Best Western Corpus Christi, responded to this review, 19 April 2014
Thank you Elhomero for taking the time to write this review & do appreciate you letting us know about our staff member, We use all review good or bad to teach all staff about how we can improve out customer service and your review will help so much!

We do Thank you for choosing our property for your weekend trip to Corpus Christi & hope you choose us in any future trips back to Corpus Christi.

Thank you again,
Jane G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Humble, United States
1 review
Reviewed 17 April 2014

The staff was friendly, the room clean, and someone finally got breakfast right-Breakfast Tacos that were very tasty. The staff all had a smile and were very responsive to my needs. Each staff member had a smile on their face and addressed me on sight. Definitely will be back and stay at this hotel.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Malcolm D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, General Manager at Best Western Corpus Christi, responded to this review, 19 April 2014
Thank you Malcom D for writing this wonderful review of our property.
Your business is very important to us & we do value your feedback about our hotel & the hotel staff, we try to deliver superior care & hope to make your stay pleasurable!

Thank you again,

Jane G
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Corpus Christi

Property: Best Western Corpus Christi
Address: 300 N Shoreline Blvd, Corpus Christi, TX 78401-2565 (Formerly Best Western Marina Grand Hotel)
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Corpus Christi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
#19 Business Hotel in Corpus Christi
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Corpus Christi 3*
Number of rooms: 173
Official Description (provided by the hotel):
Best Western Corpus Christi Hotel. Overlooking Corpus Christi Bay and Marina, the hotel is across from the historic seawall, and minutes from beautiful beaches, restaurants, fishing boats, piers, golf courses, museums and attractions, such as the American Bank Center Arena, Texas State Aquarium, USS Lexington, Selena Museum and Padre Island. ... more   less 
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Also Known As:
Corpus Christi Best Western

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