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“Awwwesome view and Awwwesome location!”

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Holiday Inn Express Hotel & Suites Brownsville
Ranked #8 of 25 Hotels in Brownsville
Houston, Texas
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Awwwesome view and Awwwesome location!”
4 of 5 bubbles Reviewed 21 May 2014

Work takes me to Brownsville often and knowing that they're remodeling this hotel makes me happy because it's affordable and I love staying at new places. What I really love about this hotel in the carrying staff and the soothing view from window toward the water. I also have a chance in the morning to go for a simple jog early before work. The beds are so soft that I don't even want to get up. LOL What I also enjoy is that that they now have flat-screen TVs and I can also see a great variety of channels like MSNBC and my favorite Comedy Central. I've stayed at other hotels but their locations aren't convenient and or their hotel rates are ridiculous. I do hope that they upgrade and modernize their appearance and improve their business center and internet access because my job requires daily and weekly reports to my boss. I will say that my coworker totally loved the pool!

Room Tip: As far as room don't select something too close to the elevator as people are busing bring their...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Conejito2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Brownsville, Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review, 23 May 2014
Thanks so much for your kind thoughts and thorough review! We are thrilled to know we are your go-to hotel in Brownsville. It's wonderful to know we are meeting all your expectations. Like you, we are excited about our renovation and are confident we will look great. Thanks again for compliments!
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60 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Dallas, Texas
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 4 May 2014

Had an unscheduled overnight here for my business. Great place, Great staff, Good hotel. Very nice to us and very helpful. Thanks to the staff. Good breakfast and it was very hot and tasty. My people were very impressed.

Room Tip: Call ahead. They get busy sometimes from what the staff said.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Brownsville, General Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review, 5 May 2014
Thanks for taking the time to provide your thoughts! We are glad to hear you were happy with your unexpected business trip. Our staff is dedicated to our guests so we are glad to know we met the mark. We hope to see you again!
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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 4 May 2014 via mobile

Only stay at this hotel if you make a habit of packing your own ear plugs otherwise you'll be hearing horrible karaoke and loud music ALL NIGHT LONG! Plan on getting a poor quality of sleep Thursday - Saturday night. No help offered by hotel staff!!! Just a kind "well mam there is no sound ordinance that I'm aware of and it is the weekend in Brownsville." Note to hotel: no matter how much you upgrade & renovate, your guests will never be pleased sleeping next to a bar!!!!!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PapaLara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Brownsville, General Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review, 5 May 2014
Thank you for your feedback. We are sorry to hear you were unable to rest while here. We know it is important to provide a quiet environment. While we do make contact with the bar across us, it is difficult for us to control their noise level. We apologize for your bad experience with us.
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Poteet, Texas
Level Contributor
150 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 18 April 2014

What does a traveler need most? A clean comfy room to relax in with a bed that provide solid comfort and a breakfast to keep to going on your way. This hotel provides that and is lovely despite that it is undergoing some renovations but it did not deter from a good night sleep and enjoying the excellent breakfast offerings. Check in was a bit slow but everything else made up for it.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Brownsville, Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review, 21 April 2014
Thanks for your kind words! We know how important it is for our guests to feel at home so we are delighted to know you enjoyed our breakfast and rooms. We hope you come back to check out our hotel once it's completely renovated. It's going to be beautiful! Thanks again!
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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 25 March 2014 via mobile

This comes very close to being one of the very worst hotels we've stayed at ever. The only good mark with the stay was the night individual we dealt with. The rest of the service was horrible!!! The first day we called for towels because our room only had two towels and it was a double bed room. We are a family of 4. So we called the front desk and asked of they could bring us some more. Their response was "We'll try and take you some later if we're not busy". Luckily we packed some extra towels because those towels never came. Day 2 we ended up having to go get the towels ourselves. Come to find out they weren't busy at all the day before or that day either. The second issue we had was they did not clean our room the entire stay which was supposed to be 3 nights. We left for the day and came back and found our room had not been cleaned. We called the front desk and informed them and they said they were running behind but would get to our room later. As with the towels later never came. We ended up checking out ealry. We stayed only two nights but never again will we stay there again. Horrible service and not clean at all!!! I would not recommend this hotel to anyone.

Stayed March 2014, travelled with family
Helpful?
3 Thank jjmorales1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Brownsville, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review, 26 March 2014
We are very sorry to hear about your disappointing stay at our hotel. This is not the kind of service we are known for or aspire to offer. We will definitely regroup as a team to discuss how to better handle these situations and be prepared for our guests. Once again, we apologize for falling below your expectations and thank you for taking the time to bring this to our attention.
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Menasha, Wisconsin
Level Contributor
90 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 6 November 2013

We arrived early evening after a very long day in the car. We greeted with a welcoming smile. We had a car top carrier on the car and were concerned about security. Tom, the gentlemen at the desk, suggested we park the car in the atrium, so he could keep an eye on it for us for us. In addition we needed copies of paper work in order to cross the border the next day which he was able to provide … all this and a smile … Excellent Customer Service!
The hotel itself was in a great value in good shape and clean. We would recommend the hotel!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NickWI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Brownsville, Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review, 7 November 2013
We are delighted to hear such wonderful remarks about our front desk clerk! We always strive to provide the best possible service and are glad we were able to accommodate your needs. We're pleased to know your stay was great. Thanks for your feedback!
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Florida
Level Contributor
200 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 bubbles Reviewed 13 September 2013

I needed a room for one night and I was pleasantly surprised after seeing the outside of the hotel. The hotel is in a neighborhood that didn't make me feel very comfortable but the hotel was very nice inside after I got in. I didn't like being put at the end of the hall since I was a single female and patrons were going in and out to smoke. The hotel was very colorful and was decorated very nicely and had plenty of room for people wanting to sit around and in the dining area. There isn't much in the way of parking and the hotel was hard to find even with my GPS. The room I had was large and had plenty of room for me. I liked having a fridge and a microwave in my rom and the small table was a good touch for eating in your room. Overall a good stay and the staff was nice and helpful.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DonnaKronmiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review, 28 September 2013
Dear DonnaKronmiller,

Thank you for taking the time to convey your comments regarding your recent experience with us. We are delighted about your positive comments with our facilities and the service you received. It is always our goal to provide the best possible service and create memorable experiences and on this occasion we apologize we did not exceed your expectations with the neighborhood. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you again for your review and hope to have the pleasure in welcoming you back again very soon.

Sincerely,

Karen C
Case Manager
IHGCare
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Additional Information about Holiday Inn Express Hotel & Suites Brownsville

Property: Holiday Inn Express Hotel & Suites Brownsville
Address: 1985 N Expressway, Brownsville, TX 78520-8849
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Brownsville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Brownsville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Brownsville 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites in Brownsville is located next to Expressway 77/83 South. We are minutes away from Sunrise Mall, Gladys Porter Zoo, and a driving range. All of our one-room suites have been recently renovated for your comfort. Hotel features include complimentary transportation to and from the Brownsville/South Padre Island Airport, hot breakfast, high-speed Internet (wired and wireless), 'Social Hour' Tues. & Wed. from 5:30 to 7:30, and free local phone calls. There is also an outside heated pool and hot tub overlooking the resaca. Visit Brownsville, TX and Stay Smart at the Holiday Inn Express!The hotel is undergoing a property-wide renovation only during business hours from January 1 - June 1, 2014. ... more   less 
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Also Known As:
Brownsville Holiday Inn
Holiday Inn Brownsville
Holiday Inn Express Hotel & Suites Brownsville Texas

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