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“Bait & Switch” 2 of 5 bubbles
Review of Residence Inn Brownsville

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Residence Inn Brownsville
Ranked #7 of 24 Hotels in Brownsville
Rosenberg, Texas
1 review
“Bait & Switch”
2 of 5 bubbles Reviewed 27 July 2011

I had been traveling for several months and not had this problem with any hotel until now. I use CLC (Corporate Lodging) for all my hotel stays. After confirming with phone calls and then in person at checkin, and even further with the desk clerk calling the Manager to verify, this Residence in called me 4 days and 3 cities later asking me for payment because there was a mixup! WHAT!
The Manager further explained that they thought CLC was the company I worked for and would need my Visa for payment. After some choice words and several phone calls from this Manager and telling them to call Corporate Lodging Co. I was offered points for being a gold member. Lost sleep, poor management, and lack of communication, but the breakfast is good.

  • Stayed July 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank boxpen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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70 reviews from our community

Traveller rating
    23
    33
    7
    3
    4
See reviews for
20
7
4
34
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
GA,
Level Contributor
305 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
1 of 5 bubbles Reviewed 6 July 2011

This is a reallly old hotel that has changed it's name. The building does not to justice the the Mariott brand. I will not be visiting this hotel again.

  • Stayed June 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank paragkarania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 22 March 2011

My husband and I met a couple of friends in Brownsville to go fishing and visit Progreso, Mex. I really like the floor plan and cleanliness of the room. I would recommend this hotel. I believe you get more than what you pay. The pool is very small though. The hot tub is outdoors.

  • Stayed March 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank maggieven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelowna, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 27 November 2010

Unlike some of the negative comments about this hotel, our stay was top-notch. Having just covered over 5000 miles travelling through the US, trust me, this is a hotel that offers excellent value. The breakfast selections are too numerous to mention, but above all, the hot choices are fresh and constantly replenished. I have never stayed in a place that offers complimentary dinner snacks, never mind including free beer and wine! You could make a meal of it (but why would you want to when there are so many great restaurants in the area
that are reasonable). The rooms are spacious, comfortable and clean. My only agreement with the other negative reviews is that the aircon is located right next to the bed, but again, I've experienced far noisier ones in my travels. Perhaps if you needed to stay for an extended period, you may come to find any of thiese places predictable and the food boring, but the same could be said for the fare in one's own home.
The hotel reception staff were all polite and most accomodating to any requests. Having paid the same or more at a number of similar hotels and gotten a whole lot less, I have to say, it's been the best stay so far in our trip across America. Kudos, Residence Inn!

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gypsyfor2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garland, Texas
Level Contributor
76 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 26 September 2010

The Residence Inn is a good place to be at on extended business stays. They serve a good hot breakfast seven days a week and a light evening meal Monday through Thursday. It is well located, next to the 83/77 freeway, across the freeway from the local mall and near numerous retail and eating places. The one bedroom units are nice and fairly well maintained.
Only caution would be over holiday weekends when many Mexican families get away from Mexico. Too many children are allowed to run the hallways unsupervised, making noise.

  • Stayed September 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank OldArmySoldier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ohio
1 review
5 of 5 bubbles Reviewed 7 November 2009

Had to choose from a number of hotels in the same area. Brownsville Residence Inn
was more than a hotel room. I actually booked into an all suite hotel. Had to work late a number of nights. Was able to heat my left overs in my own oven. Full size frig was also
a plus. Not the same hotel as most had mentioned. Since thier remodel now have new bedding, new wall paper, and even flat screen tvs. Evening socials are a hit with their light dinners, beer, wine. New management even offered margaritas during a managers reception.

  • Stayed October 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hoher223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOBE1
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 14 September 2009

I stayed at this Residence Inn for 10 nights. As a very frequent business traveler,this is by far the worst Residence Inn I have ever been to. As some previous reviews have stated the food, cable tv, air conditioner noise etc. all leave alot to be desired. Just choose the Homewood suites or Staybridge Suites nearby. Two much better choices as I have stayed at both here in Brownsville.

Stayed September 2009, travelled on business
Helpful?
Thank SOBE1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Brownsville

Property: Residence Inn Brownsville
Address: 3975 N Expressway, Brownsville, TX 78520-9391
Region: United States > Texas > Texas Gulf Coast > Brownsville
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Brownsville
#6 Business Hotel in Brownsville
Price Range (Based on Average Rates): £
Hotel Class:3 star — Residence Inn Brownsville 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Brownsville Residence Inn
Residence Inn Brownsville Texas

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