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“treated like a guest”

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Hampton Inn and Suites Brownsville
Ranked #2 of 25 Hotels in Brownsville
Certificate of Excellence
san antonio, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“treated like a guest”
Reviewed 21 July 2013

This hotel is conveniently located close to downtown and walking distance to Sunrise Mall. It is clean and well maintained. Plenty of parking is available. There is wireless Internet access in the guest rooms. The breakfasts are fabulous with a great variety of food daily which includes eggs, waffles, sausage in addition to pastry and hot and cold cereal. Staff is very friendly and helpful. Coffee is available all day in the lobby but it is not hot. The rooms are plenty big. I wish there was a small refrigerator and microwave available in the guest rooms for those of us who bring home leftovers. On 2 days of my stay there was a 'Happy Hour' in the lobby which had a nice selection of beer/wine/soft drinks and hot and cold snacks. I intend to stay here again.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Irene G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris P, General Manager at Hampton Inn and Suites Brownsville, responded to this review, 1 August 2013
Thank you for your kind words! We know that you have other hotels to choose from in the area so we strive to make sure that our guests feel welcomed and comfortable. Thank you for choosing the Hampton Inn & Suites in Brownsville. We love having you here!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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250 reviews from our community

Traveller rating
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    21
    15
    13
See reviews for
81
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112
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
San Antonio, United States
1 review
Reviewed 21 July 2013

I travel to Brownsville , often on Business and found the staff and the location excellent. The value is great. Highly recommend. I stayed at other hotels but did not find as good as this hotel. Location within walking distance to local area resturants.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Louis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denison, United States
1 review
Reviewed 6 July 2013

The pool is supposed to close at 10:00 pm, I was awaken by laughing and loud voices at 2:00 am. I called the front desk to report this and both times I called I got voice mail. The problem was never resolved, I began to wonder if they even had anyone working the desk at night. The hotel is nice and the breakfast was good. but the rowdy pool people ruined the stay, or I should say the staff did by not doing anything about it.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Steve A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
Reviewed 25 June 2013

The Hampton is not a 5 star and nor does it claim to be but it's a great value place to stay in Brownsville, it's very central with restaurants, bars and a good mall within minutes walking distance, it's definitely the best hotel in the area, the rooms are scrupulously clean, the room furnishings are fine, a/c is loud though (!), breakfast is great, free internet etc. Highly recommended !

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris P, General Manager at Hampton Inn and Suites Brownsville, responded to this review, 1 July 2013
Thank you for your kind words! We know that you have other hotels to choose from in the area so we strive to make sure that our guests feel welcomed and comfortable. Thank you for choosing the Hampton Inn & Suites in Brownsville. We love having you here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
Reviewed 24 June 2013

We always stay at this Hampton Inn when we are in the Rio Grande Valley. It is always clean, the staff is friendly, we feel safe and the parking area has good lighting. The breakfast is delicious and there is a good variety of foods to choose from each morning. The beds are super comfy and we love the pillows. Water pressure of shower is nice and strong (not wimpy), so you can actually rinse quickly.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank S6375EOlisah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris P, General Manager at Hampton Inn and Suites Brownsville, responded to this review, 1 July 2013
Thank you for your kind words! We know that you have other hotels to choose from in the area so we strive to make sure that our guests feel welcomed and comfortable. We look for ward to your next visit! Thank you for choosing the Hampton Inn & Suites in Brownsville. We love having you here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austell, Ga, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 21 June 2013

This Hampton is not top on my list. The mattress was very hard and the front desk staff only slightly accommodating. Also, the breakfast was limited; most mornings did not have any meat. But the room was clean and the breakfast staff was friendly.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Rhonda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris P, General Manager at Hampton Inn and Suites Brownsville, responded to this review, 1 July 2013
Thank you for taking the time to respond, guest feedback is crucial to our success. Everyday we strive to provide the best service, your comments will help us make the necessary improvements. Our mattress are specifically made for Hampton hotels as part of our Cloud nine bedding, but we are sorry it did not meet your standards. We normaly have as part of our signature complimentry breakfast one protein everyday, I am not sure what was served the day of your stay but we will make sure that we offer a better variety. I apologize for the front desk clerk not being accomodating, this is also something that can be fixed thanks to you taking the time to respond. We look forward to you giving us another chance to be your hotel of choice. Thank you for staying the Hanpton Inn & Suites Brownsville, we love having you here!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
1 review
Reviewed 13 June 2013

I LOVE the clean smell when i walked into my room..AC worked great. restrooms were clean, pool was clean. Only bad part was the breakfast lines. Only 1 waffle iron so had to stay in line for 20 minutes and only 1 person manning the area so had to wait another 20 minutes for hot foods to be replenished. everything was empty..

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Maria E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris P, General Manager at Hampton Inn and Suites Brownsville, responded to this review, 19 June 2013
Thank you for taking the time to comment about our hotel, your comments are greatly aprreciated. We know that you have other hotels to choose from in the area so we strive to make sure that our guests feel welcomed and comfortable We apologize for the inconvience you experienced with the breakfast lines during your stay. Please know that this is not a typical breakfast occurance and that we are aware of the situation and are taking steps to correct it. Thank you for choosing the Hampton Inn & Suites in Brownsville. We love having you here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn and Suites Brownsville

Property: Hampton Inn and Suites Brownsville
Address: 3000 N Expressway, Brownsville, TX 78526-4001
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Brownsville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Brownsville
#5 Family Hotel in Brownsville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn and Suites Brownsville 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
Located on the frontage road of US 77-83, about 7 miles from the Mexican border and 25 miles from South Padre Island beaches. Each room comes with an always clean and fresh Hampton bed(R) and complimentary WiFi to help you stay connected. Enjoy our free hot breakfast each morning, stay active in our fitness room, take a dip in our outdoor pool, or stay productive at our business center. ... more   less 
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Also Known As:
Hampton Inn And Suites Brownsville Hotel Brownsville
Hampton Inn Brownsville
Brownsville Hampton Inn
Hampton Inn And Suites Brownsville Texas

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