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“Well Done”

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Hilton Garden Inn Albuquerque Uptown
Ranked #37 of 144 Hotels in Albuquerque
Knoxville, United States
2 reviews
“Well Done”
Reviewed 12 January 2014

This has become my favorite Inn. Each time I am in Albuquerque, I request this Inn for myself and my employees... we are never let down. The staff is outstanding, friendly and ready with a smile, hello... and welcome. That is a good feeling after spending all day on planes and at the air port. Please pass along my "Thank you for a job well done" and we will see you next time.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Larry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria M, Guest Relations Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review, 29 January 2014
Thank you for sharing your feedback regarding your stay at the Hilton Garden Inn at Uptown Albuquerque. It is always our goal to deliver exceptional service to all of our guests and it is fantastic to hear that our associates were able to provide you with such a memorable experience. We will be sure to share your kind words and appreciation with everyone here. We can't wait to have you and your employees back! Thank you for your review.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Amarillo, Texas
2 reviews
Reviewed 7 January 2014

This hotel is a great place to stay. The lobby is very welcoming and up to date. The room was clean, fresh and comfortable. The staff was very professional and the customer service from the front desk to the room staff were very accommodating. Definitely would stay here again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John_C30165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria M, Guest Relations Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review, 29 January 2014
Thank you so much for taking the time to write a detailed review regarding your past stay with us at the Hilton Garden Inn at Uptown Albuquerque. Our associates will love to know that you appreciated their efforts on every level. We can't wait to have you back!
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El Paso, United States
1 review
Reviewed 6 January 2014

The Hotel was very clean and the services were great. More importantly, the entire staff was extremely attentive and professional. Highly recommend. You can literally walk to great shopping and restaurants.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria M, Guest Relations Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review, 29 January 2014
Thank you for your many wonderful compliments of the Hilton Garden Inn at Uptown/Albuquerque. I like to think our staff are one in a million and I am very proud of them. I will make sure to share your kind words and appreciation with everyone here. Your input is valued and it would be our pleasure to welcome you back again. Thank you for your review.
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lincoln , nebraska, United States
1 review
Reviewed 3 January 2014

the heating /cooling system needs to be replaced in this hotel. It would intermittently turn on and wake us up all night.. even though it was turned OFF> the beds are uncomfortable, too. The staff said the hotel is due for a renovation and they believed me when I said the bed was uncomfortable. Not a good experience at alll

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Nancy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria M, Guest Relations Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review, 8 January 2014
Thank you again for taking the time to write a review on our hotel. I am very happy that we got to speak on the situation from your past stay. We have taken your feedback and turned it into learning lessons for our staff. Maintenance has been informed about the beds as well as the heating/cooling system. It would be our pleasure to welcome you back again in the future. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muskegon, United States
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 January 2014

Everything is great about HGI except the beds! The dial to "choose your snooze" does nothing to make the bed more comfortable. The staff is very friendly and the facilities very clean. Location is convenient and walking distance to restaurants.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria M, Guest Relations Manager at Hilton Garden Inn Albuquerque Uptown, responded to this review, 3 January 2014
Thank you for detailing your experience while staying with us at the Hilton Garden Inn at Uptown. Whether positive or otherwise, we are always grateful for your feedback. It is disappointing to hear when a guest's experience does not live up the their expectaions especially when it deals with something so important as the beds. They are made to fit both types of comfort, soft and firm. We truly do apologize for the inconvenience you had with our beds and our maintenance has already been informed on this rooms situation. It would be our pleasure to welcome you back again. Thank you for the feedback.
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McKinney, Texas
Level 6 Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 31 December 2013 via mobile

Very affordable price for a clean room with a super comfy adjustable bed. Stayed here for only 1 night...would stay again!

Excellent check-in service, greeted with bottles of water & chocolates. Lobby has full bar!

We love Hilton properties :)

Stayed December 2013, travelled as a couple
Helpful?
1 Thank KLP0028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gallup, NM, United States
1 review
Reviewed 26 December 2013

I've stayed at better Hilton Hotels. The customer service was great. Breakfast was not included in room rate. Heater took forever to warm the room. Would not stay here again. I've stayed at better Hilton Hotels. The customer service was great. Breakfast was not included in room rate. Heater took forever to warm the room. Would not stay here again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Janelle Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Albuquerque Uptown

Property: Hilton Garden Inn Albuquerque Uptown
Address: 6510 Americas Pkwy NE, Albuquerque, NM 87110-5368
Phone Number:
Region: United States > New Mexico > Albuquerque > Uptown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Albuquerque
#25 Romantic Hotel in Albuquerque
#31 Family Hotel in Albuquerque
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Albuquerque Uptown 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Hilton Garden Inn Albuquerque Uptown Hotel Albuquerque
Albuquerque Hilton

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