I stayed here for the first time on a 1-nt quick trip to Albuquerque. I too expected more perhaps because of the Hyatt name, but was kind of disappointed by a few shortcomings. I will say that for the price I paid, the suite room was very large and pretty nicely decorated - you would never get a room that big for that price in Europe, for example. Cons: neither lamp between the beds would work when plugged in; when I informed the front desk upon checkout, I was told, "Those outlets are made so that only one plug in the outlet works." ?? What is that?? Why wouldn't you fix that problem? Also, the cleaning staff had forgotten to empty the large trash can under the sink, it looked like trash from the previous few guests was in there, including food sacks. The towels were pretty rough/not soft, and I thought it a little strange that the sink was in the bedroom and not the bathroom. For me though, the worst part was finding other peoples' hair on several of the pillows on one of the beds and one on the floor in the bathroom upon checking in. I always look for this, and hate when I find it - it makes me feel like if there is hair on the pillows, did they REALLY change the linens before I checked into that room or just make the bed? Ugh. Unacceptable for a Hyatt (or any hotel really). The toiletries were also sparse, and when I asked for lotion I was told they were out. (How hard is it to send someone to go get more lotion if they need it...) The other thing I would really suggest they change is to invest in a thermostat-regulated heating/cooling system for each room. The one in my room you had to leave on all the time on one setting or another - so you had to keep changing it when you got too cool or too warm (including in the middle of the night). It would save them money and also be more convenient for guests. The breakfast room and bar at the front desk did look nice and inviting, clean. This is probably a convenient option if you're looking for something close to the airport, but they do need to work on making some positive changes.
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- Also Known As:
- Hyatt Place Albuquerque Airport Hotel Albuquerque
- Hyatt Albuquerque
- Albuquerque Hyatt Place