I stayed here for business for two nights in July 2014. The hotel and casino used to be a Hard Rock but it has now reverted back to Isleta. The overall stay wasnt bad and the hotel and room facilities were ok but there were little bits here and there that could used improving. Perhaps it was because I stayed right after a large tattoo festival but the entire facility smelled like smoke. Even the hallways and rooms seemed to be saturated by it. My tub was clogged so the first morning I took a shower in a few inches of water that would not drain. I was coughing a lot and thought it might have been from lingering smoke but I noticed a lot if lint and other particles accumulated on my computer screen after just an hour. I am thinking the air system was overloaded from the weekend. The front desk was responsive to the tub issue, the restaurants and service was very good.
The rooms do have an outdated feel as other reviewers have mentioned, but I think its more that they are getting a bit run down. It isnt shoddy just looked used. If some proper attention was given to fixing up the place and installing air filters it could be the facility to go to for meetings and leisure however it does have a way to go until it could beat Sandia Casino.
Pros: close to Albuquerque but not in the city so there is a sense of being away but close enough to hit the town if needed. Plenty of parking. Bathrooms are nice. Free wireless. Food and service was very good. Great rates.
Cons: Only one elevator working when I was there. No easy access for stairs so even if you are on the second floor you have to use the elevator. Needless to say the line for the elevators was long. Front desk check in was spotty. Only one desk person was on duty most of the time and lines would form quickly. Rooms look worn and the walls are thin. I could hear the person in the room next to mine cough and flush the commode at all hours.
- Official Description (provided by the hotel):
- Welcome to Isleta Resort & Casino. More than a world-class travel destination, Isleta Resort & Casino is a lush oasis, high in the desert, above the crowd and beyond compare. Steeped with native tradition and elegance, we invite you to feel the rhythm, absorb the energy and discover the essence of what a good time really is. Spread Your Wings. Rise above the rest. ... more less
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- Also Known As:
- Hard Rock Hotel And Casino Albuquerque
- Isleta Hotel Albuquerque